Arival 360  |  San Diego

30 Sep – 3 Oct 2024

Arival is THE event of the year for solutions-focused creators and sellers of Tours, Activities, Attractions & Experiences.

San Diego Program Overview


Three-and-a-half days of game-changing connections and forward-looking solutions in San Diego at THE can’t-miss conference for the in-destination experiences industry. We’re focused on the future of travel experiences—tours, activities, and attractions—a.k.a. all of the amazing things travelers do once they get there. 

Get ready to dive deep into the topics that have the power to shape your business for years to come, from tour design and the guest experience to marketing, product innovation, tech and AI, and more. The BEST part? You’ll be learning alongside—and from—your operator peers, industry leaders, and innovators sparking radical change in experiences. Leave inspired—and leave with a strategic plan to spur your own business growth as soon as you get back home. Experience a conference with a tailored touch, via specialized breakout tracks both for operators looking to master business fundamentals and for seasoned pros ready to optimize and grow their operations. Plus, celebrate more of your successes as we honor our industry’s brightest at the 2024 Arival & TourReview Spotlight Awards.

Whether you’re a seasoned veteran or a budding entrepreneur, a business behemoth or an industry upstart, Arival 360 is your passport to sustainable, future-oriented growth. Don’t miss out on your opportunity to connect with industry leaders and fellow success-minded operators, discover emerging trends that are shaping our industry, and forge lasting partnerships and friendships that will drive your business forward. 

Grow your bookings. Grow your profits. Grow your business. It’s all happening at Arival 360 | San Diego—and YOU need to be there.


$1699 $839*


Insider Pro Access members get 20% off and access to On-Demand event recordings, log in before registering

*For small operators with Arival Insider Pro Access membership, including 20% savings on in-person events, access to the Arival ProShield insurance program (U.S. Only) on-demand sessions from in-person events, our 400+ videos, research library and Arival | Elevate learning sessions. Learn more here

Register now so you can book your room at the Town & Country BEFORE IT SELLS OUT. Rooms are limited. (Room booking link is provided in your registration confirmation email)



Travel trends, consumer behavior, and industry approaches change quickly—and Arival always keeps you two steps ahead. We have a finger on the pulse of what’s new and what’s next, so you’ll walk away with a plan informed by industry forecasts that allows you to strategize for 2025 and beyond. Get the latest insights from Arival research and industry experts throughout the conference, including an exclusive research session for Arival Pro Access members with the Arival research team. 


As the only conference exclusively by and for the in-destination experiences industry, we speak your language—in fact, we’re giving you more of exactly what you need via our tailored breakout tracks. Join Explore Sessions if you’re a smaller or medium-sized business or newer to experiences and want to tackle industry fundamentals. Or, opt for Elevate Sessions if you’re a larger business or experienced pro ready to delve deeper into critical topics around distribution, marketing, and technology.  Then you can put together what you’ve learned over the sessions to practice during Thursday’s Interactive Industry Forums; peer-to-peer small-group, interactive sessions around industry verticals and specific topics—like Culinary Experiences, Watersports, Outdoor Adventures, Scaling Your Business, Strategic Planning and more.

Wherever you’re at in your business journey, you’ll leave with actionable strategies that propel your business forward thanks to topic sessions on: 

  • Sales, Selling, and Marketing: The best tour or attraction won’t sell without a strategy—master your own sales and digital marketing with topics on social media and SEO, pricing strategies, paid ads, affiliate marketing, and more. 
  • Distribution and Partnerships: Explore how to connect with game-changing partners within the travel trade who are eager to help you grow your business, including major OTAs, DMOs, and connectivity tech. 
  • Technology, AI, and Innovation: Turn tech overwhelm into opportunity as we cover both intro and advanced topics on Generative AI, dynamic pricing, marketing tech, booking systems, and more—and don’t miss the Innovation Showcase to cheer on your peers in this “Shark-Tank” style pitch competition!
  • Experience Design and Invention: Learn how to create amazing guest experiences that keep travelers coming back—and keep you ahead of your innovating competitors.

Growth starts with strategy, but only happens along with precise planning and expert execution. At Arival 360, we’ll help you nail all three with in-depth, interactive workshops on operational and financial best practices, selling your business, mergers and acquisitions, product and destination expansion, and much more. You’ll also hear from leading operators and industry executives about their own growth stories and strategies, so you can learn how to expand directly from peers who have done it. As THE conference for growth-minded operators, we invite you to bring your questions and join the conversation.


There is nothing more powerful—and inspiring—at Arival 360 than the connections you make. Arival attracts the most innovative minds, leading companies, and truly outstanding operators to one special forum so you can network, hobnob, get motivated, and have fun, together. When you snag your ticket, you’ll be able to:

  • Meet directly with leading OTAs and distribution companies. From Viator and Expedia to GetYourGuide, Headout and many other valuable reseller partners, Arival 360 is THE place to find new distributors, build new partnerships, and grow your bookings. 
  • Connect with like-minded operators. Get ready to meet amazing operators and industry pros just like you. From our intimate, interactive workshops to our fun-filled social events, you’ll learn from the best and brightest, have opportunities to share your own experiences and expertise, and build not only lasting relationships, but rewarding friendships.
  • Find new solutions. We’re always looking for better ways to do things that propel our entire industry forward, whether it’s more effective tech or an inventive solution that saves operators major time and money. Arival attracts the industry’s top technology and service providers, creating opportunities for you to learn about the latest and greatest—and what’s up and coming—that could change your business for the better.

Whether this is your first Arival conference or you’re a regular attendee, you should know that we’re all about sparking game-changing connections. Here, who you meet between sessions is just as important as who’s up on stage—and we have plenty of time scheduled just for fun, including our talked-about social events. We will be taking full advantage of the fabulous Town and Country Resort, incorporating its great outdoor spaces into the event for games, activities, ice breakers and just hanging out.  Meet up with old friends and make new ones—and maybe make your next great deal, hire, partnership, or product upgrade while you’re at it!


(Preliminary topics, subject to change)


Keynote Sessions will focus on the most important topics in the industry, such as:
  • The Global Operator Landscape: An in-depth look at the state of the experiences sector including the size and scale of the market, technology adoption, distribution trends, and much more.
  • Insights from Industry Leaders: We sit down for in-depth discussions with leading operators and online travel agencies to discuss the latest trends, and what they’re planning for in 2025 and beyond. 


Breakout Sessions - Breakout sessions range from introductory (Explore Sessions) to more advanced (Elevate Sessions) discussions.  Thursday will be dedicated to small group, interactive forums on specialty topics for your segment of the industry.

Explore Sessions Topics Include:

  • Introduction to tours & activities technology: An A-to-Z walk-through of tour and activity tech from the Arival Get Connected! curriculum for operators
  • Commercial Contracting: What to expect when working with resellers
  • How to choose (and use) a booking system
  • Direct Marketing Essentials: The must-follow steps for growing your direct bookings
  • OTAs 101: Best practices to grow your bookings
  • An introduction to dynamic & variable pricing
  • GenAI: The essential overview for experience operators

Elevate Session Topics Include:

  • Digital Marketing: Advanced sessions on search, social media, advertising measurement & tracking, affiliate marketing, and more
  • Distribution: Deep-dives on key distribution channels, including working with OTAs, hotels, cruise lines, and travel agencies
  • Connectivity & Channel Management
  • Dynamic & Variable Pricing: An exploration of advanced strategies & applications
  • AI for Operators: Discover “real world” applications

Thursday Interactive Industry Forums include:

  • Culinary Experiences Operators Unite!: Join industry leaders and peers to share insights and collaborate on elevating your culinary experiences offerings, enhancing customer engagement, and driving revenue growth.
  • Watersports: Connect with fellow operators and experts to share best practices, inspire growth and discuss the the latest trends, safety protocols, and marketing strategies that drive success in the watersports industry.
  • Outdoor Adventures Covering everything from hiking and biking to four-wheeling, rafting, and ziplining, this session focuses on growing your business and enhancing guest experiences and tackling common challenges.
  • Scaling Your Business Learn from seasoned professionals and discuss real-world challenges in scaling up efficiently and profitably.
  • Preparing Your Business for Sale Engage with experts and peers who have gone through the process to learn from their experiences through valuation, identifying potential buyers, and preparing for the transition.
  • Strategic Planning Collaborate with industry leaders to refine your strategic vision and ensure long-term success with essential tools and techniques for setting clear, actionable goals.
  • Creating Authentic, Shareable, Vertical Videos Learn from the pros about how to create great, authentic vertical videos for your social channels. This session will take you through filming, editing, and posting, with hands-on opportunities throughout the Town and Country Resort.
  • And Many More!

Agenda Overview

Day 1

Monday 30 September

9:00 – 12:00
Connect Arival!
Meet and connect with fellow attendees over lawn games and activities at the fabulous Town and Country Resort

Lunch on your own

12:00 – 17:00
Registration & Networking Lounge open

13:00 – 17:30
Octo Meetings
Introduction to Tech & the Industry

18:00 – 19:30
Welcome Party
sponsored by Xola

Day 2

Tuesday 1 October

8:00 – 16:30
Registration & Networking Lounge open

Arival Theater
The trends, drivers, challenges and opportunities for the experiences industry

11:00 – 13:00
Breakout Sessions
Learn and enhance your skills through small, interactive learning sessions led by industry experts.

13:00 – 14:30
Lunch & Networking
(Included in ticket)

14:30 – 16:00
Breakout Sessions
Learn and enhance your skills through small, interactive learning sessions led by industry experts.

16:00 – 17:00
Arival & TourReview
Awards Show
Honoring outstanding & innovative businesses in the experiences industry

17:00 – 18:00
Happy Hour in the Networking Lounge

Day 3

Wednesday 2 October

8:00 – 16:30
Registration & Networking Lounge open

Arival Theater
The trends, drivers, challenges and opportunities for the experiences industry

11:00 – 13:00
Distribution Showcase & Breakouts
Learn and enhance your skills through small, interactive learning sessions led by industry experts.

13:00 – 14:30
Lunch & Networking
(Included in ticket)

14:30 – 16:00
Breakout Sessions
Learn and enhance your skills through small, interactive learning sessions led by industry experts.

16:00 – 17:00
Tech Innovation Showcase & Breakouts
Educational content from industry leaders in an intimate

18:00 – 19:30
Arival takes Flight!
at the Air & Space Museum in iconic Balboa Park

Day 4

Thursday 3 October

8:30 – 13:00
Registration & Networking Lounge open

9:00 – 13:00

Thursday Interactive Industry Forums

      • Culinary Experiences Operators Unite!
      • The World of Watersports
      • Outdoor Adventures
      • Scaling Your Business
      • Preparing Your Business for Sale
      • Strategic Planning
      • Creating Authentic, Shareable, Vertical Videos



Find your fun at Town and Country Resort, a San Diego icon where mid-century cool and warm hospitality come to mingle. Throughout the resort, every moment brims with sunny possibilities—in modern guestrooms, chef-driven dining, and a sprawling pool complex.

Here, you’ll get front-row access to all San Diego has to offer. With a central location in Mission Valley, you’re adjacent to luxury shopping and golf, and within minutes of the airport, beautiful beaches, hiking, biking, and world-class attractions.

Rates are available from 27 September to 7 October, based on availability.

Rate is $229 for single or double occupancy. $249 for triple rate and $269 for quad rate.

The following will be added to the room rate:

  • Hotel Service Fee-$10.00 daily
  • Tax is currently 10.5%, California Tourism Assessment Fee is 0.3% and SD Tourism District Assessment is 2%.
  • Maid Service Gratuity-$3.00 daily
  • Overnight Self/Parking (if using) -$15.00, $25 for local attendees

Note that the first night’s room and tax will be charged 24 hours after booking reservations by calling in or utilizing the link.


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Become an Arival Insider

Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021. articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview
Welcome to Arival!​

Arival is pleased to welcome all of its international attendees to the USA and would like to make the process as seamless as possible.

If you are traveling to the United States for tourism or business for 90 days or less, you may be eligible to visit the US without a visa if your country is participating in the Visa Waiver Program (VWP)

Visitor Visa​

Generally, a citizen of a foreign country who wishes to enter the United States must first obtain a visa, either a nonimmigrant visa for a temporary stay, or an immigrant visa for permanent residence. Visitor visas are nonimmigrant visas for persons who want to enter the United States temporarily for business (visa category B-1), for tourism (visa category B-2), or for a combination of both purposes (B-1/B-2).

Here are some examples of activities permitted with a visitor visa:

  • Business (B-1)
    • Consult with business associates
    • Attend a scientific, educational, professional, or business convention or conference
    • Settle an estate
    • Negotiate a contract

    Learn more about Business Travel to the United States on a visitor visa here

  • Tourism (B-2)
    • Tourism
    • Vacation (holiday)
    • Visit with friends or relatives
    • Medical treatment
    • Participation in social events hosted by fraternal, social, or service organizations
    • Participation by amateurs in musical, sports, or similar events or contests, if not being paid for participating
    • Enrollment in a short recreational course of study, not for credit toward a degree (for example, a two-day cooking class while on vacation)

    Learn more about Business Travel to the United States on a visitor visa here

  • Travel Purposes Not Permitted On Visitor Visas

    These are some examples of activities that require different categories of visas and cannot be done while on a visitor visa:

    • Study
    • Employment
    • Paid performances, or any professional performance before a paying audience
    • Arrival as a crewmember on a ship or aircraft
    • Work as foreign press, in radio, film, print journalism, or other information media
    • Permanent residence in the United StatesThese are some examples of activities that require different categories of visas and cannot be done while on a visitor visa:
      • Study
      • Employment
      • Paid performances, or any professional performance before a paying audience
      • Arrival as a crewmember on a ship or aircraft
      • Work as foreign press, in radio, film, print journalism, or other information media
      • Permanent residence in the United States
How to Apply

There are several steps to apply for a visa. The order of these steps and how you complete them may vary by U.S. Embassy or Consulate. Please consult the instructions on the U.S. Embassy or Consulate website.

Complete the Online Visa Application

  • Online Nonimmigrant Visa Application, Form DS-160 – Learn more about completing the DS-160. You must: 1) complete the online visa application and 2) print the application form confirmation page to bring to your interview.
  • Photo – You will upload your photo while completing the online Form DS-160. Your photo must be in the format explained in the Photograph Requirements.

Schedule an Interview

Interviews are generally required for visa applicants with certain limited exceptions below. Consular officers may require an interview of any visa applicant.

If you are age: Then an interview is:
13 and younger Generally not required
14-79 Required (some exceptions for renewals)
80 and older Generally not required

You should schedule an appointment for your visa interview at the U.S. Embassy or Consulate in the country where you live. You may schedule your interview at another U.S. Embassy or Consulate, but be aware that it may be more difficult to qualify for a visa outside of the country where you live.

Visa Appointment Wait Times

Wait times for interview appointments vary by location, season, and visa category, so you should apply for your visa early. Click the button below for more information on wait times, required documentation, interview tips, extending your stay and more.

Why Become an Arival Insider Pro Access Member?

20% discount on Arival In-person events

Access to Arival ProShield tailored insurance solutions by Granite Insurance is available exclusively for U.S.-based Arival Insider Pro Access Members. 

Access to the Arival Research Library including new research and reports

Free access to all Arival 360 Online events

Over 350+ on-demand videos featuring our industry’s thought leaders and instructional sessions to grow your business.

Free consulting seminar on optimizing Google’s Things to Do

More …

Sign Up

Please contact us at [email protected] if you need personal assistance.

These are the terms and conditions (the “Agreement”) governing Your participation in any Arival owned and/or operated event, meeting, show, seminar, or conference, whether held as a live, virtual, or hybrid (both live and virtual) event (the “Event”). By registering for the event, You agree to these terms, which form a binding legal contract between the Event owner and host, Arival, LLC (“Arival” or “Owner” or “Organizer”) and the registered attendee (“You,” “Your” or “Attendee”). If You are registering on behalf of another individual, it is Your responsibility to ensure the person participating is aware of these terms and accepts them. By completing the registration on behalf of another individual, You are warranting that You have made the Attendee aware of these terms and that they have accepted these terms.


Access. Your registration entitles You to access the Event for which You have registered. Any and all other costs associated with Your attendance shall be borne solely by You, and the Event shall have no liability for such costs.

Event Content. You acknowledge and agree that the Event, in its sole discretion, reserves the right to change any and all aspects of the Event, including but not limited to the Event name, themes, content, program, speakers, performers, hosts, moderators, venue, and time. Some Event content may be recorded by Arival and made accessible to paid Attendees.


Payment. The payment of the applicable fee for the Event is due upon registration. If such payment is insufficient or declined for any reason, Arival may refuse to allow You to access the Event and shall have no liability in that regard.

Event pricing varies based on company type. You are responsible for registering using Your applicable company type.

Taxes. The fees may be subject to sales tax, and value-added tax, or other taxes and duties, which, if applicable, will be clearly stated and charged to You in addition to the fees.

Electronic Communications. Once You have completed Your registration, You will receive Your registration confirmation by email. Please ensure that Your valid email is entered correctly on the registration form. Be sure to check Your junk email box, too, if any of Your Virtual Event email(s) are caught by spam filters. Arival shall not be liable for mis-entered email addresses or other data.

If You do not receive Your registration confirmation and fail to notify us by email at least 24 hours prior to the event, Arival shall not be liable if you cannot view the event live.

You will receive essential Event information for registered attendees electronically at the email address provided on Your registration form.

In addition, You will also be subscribed as an Arival Insiders Free Access member if You are not already a member, which includes notifications of future events as well as the Arival newsletter and other communications. If You would like to opt-out of any of these benefits, a link is provided in each email to provide the ability to opt out.


All cancellations must be submitted in writing to [email protected]. Cancellations outside of 60 days shall be refunded in full without an administrative fee. Cancellations received inside 60 days of the published event start date are subject to loss of all monies paid with no credit for future events. Registration fee refund coverage may be offered.  Name change requests and ticket transfers are subject to a 100.00 change fee. The currency of refunds and fees will be the same as the currency in which tickets are sold.

Virtual Events. Please note that you are still responsible for payment if You do not cancel and do not access the Virtual Event. In no event shall Arival be obligated to refund all or a portion of the registration fee.

Health & Safety Protocols. Arival is committed to producing a successful, productive, and, above all, safe Event for all Attendees, Arival staff, and hotel staff. We establish on-site preparedness plans and health & safety protocols to allow each attendee to feel as safe as possible and reduce the possibility of COVID transmission. Final protocols will be determined by 60 days prior to the event and will be based on recommendations from national, local and other health authorities.

By registering for the event, you confirm that You will abide by the safety measures that Arival puts into place. Failure to abide by the safety measures may result in the cancellation of Your registration with no refund.

Policies for attendance at the Event will be subject to change as conditions change regarding Covid-19. A final determination of policies will be made no later than 70 days prior to the event start date. This provides You with one week to cancel Your registration if You are not willing or able to comply with the Event policies. Arival reserves the right to set the safety measures at its sole discretion.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable.



Each Attendee agrees that during Arival, he/she shall conduct themselves professionally and courteously at all times with respect to Arival staff, sponsors, and Attendees. If an Attendee fails to comply with these expectations or behaves in a rude or unacceptable manner, Arival reserves the right to terminate the Attendee’s continued attendance at the Arival Event and will revoke their credentials. The Attendee agrees to return the credentials to an Arival representative upon request and will lose all fees paid to Arival. Expenses resulting from this revocation of Arival credentials are the sole responsibility of the Attendee. See our full Code of Conduct here.


By registering for an Arival Event ticket, you agree not to sell, trade, transfer, or share your access link and/or code unless the Organizer grants such transfer. If Arival determines that You have violated this policy, Arival may cancel Your access, retain any payments made by You, and ban You from future Events, in addition to any other actions deemed appropriate.


Attendees may not record or broadcast audio or video of sessions at Arival Events.


Arival reserves the right to deny participation to anyone who engages in or is reputed to engage in unethical or non-compliant business practices


The undersigned hereby acknowledges that Arival provides various companies with the opportunity to sponsor and host a variety of functions and social events during Arival (herein “Sponsored Event”) and that these sponsors pay an additional fee to host these events. To provide the sponsors with the maximum opportunity to host a successful Sponsored Event, Arival will not permit functions, social events, or gatherings of ten or more attendees to take place during the Arival event that would detract from the attendance of Arival attendees at any/all Sponsored Events. Exceptions for special circumstances may be granted if they have been previously requested in writing and approved by an authorized Arival representative. Therefore, the undersigned agrees not to organize, sponsor, or operate any function, social event, or gathering of ten or more attendees, either directly or indirectly, during Arival. If any individual, company, or entity breaches this agreement, the undersigned acknowledges that Arival shall have the right, to terminate the participation of that attendee, as well as any of its/their associates, representatives, and/or employees participating at Arival.


Please review our Privacy Policy here

Your decision to register for an Arival event indicates your understanding of and agreement with our Privacy Policy.

Attendee acknowledges that Arival provides our sponsors with the PII of our Attendees/Attendees and hereby provides consent to have their PII included in the list provided to sponsors. The data provided will be used by sponsor companies for the sole purpose of marketing the products and services of the sponsor companies and will not be sold, traded, or otherwise given to any other company or person. All sponsor companies provided with PII have warrantied that they are GDPR compliant.


Should acts of God, acts of war or terrorism, pandemic, strikes, lockouts, labor disputes, inability to obtain labor or material, governmental restrictions or regulations, judicial order or other casualty or cause, not within the control of Arival make it impractical or impossible for the Arival Event to be held, Arival shall have the right, without obligation, to select an alternate date and venue for in-person events, and in such case Attendee agrees to participate per the terms and conditions herein.

If Arival is prevented from carrying out its obligations as it pertains to the Event for which You registered as a result of any cause beyond its control, or such Event cannot be conducted Live or Virtually due to any cause, not within the control of the Organizer, (collectively a “Force Majeure”) Arival shall have the right to immediately terminate the affected Event without liability and shall be relieved of its obligations to Registrant. If an affected Virtual Event is terminated due to a Force Majeure occurrence before the first day of the Virtual Event, then Arival will make every effort to reschedule the affected Virtual Event, and Your registration fee will be applied to the rescheduled Virtual Event. In such case, as the Virtual Event cannot be rescheduled within 60 days as a result of any Force Majeure event, Arival shall have the right to immediately and permanently terminate the affected Virtual Event without liability and shall be relieved of its obligations to Registrant.

For purposes hereof, the phrase “cause not within the control of the Organizer” shall include failures of a software or issue with the hosting or other required platform in the case of virtual events, or in the case of all events both virtual and in-person shall include fire, casualty, flood, epidemic, earthquake, explosion or accident, blockage, embargo, inclement weather, governmental restraints, restraints or orders of civil defense or military authorities, act of public enemy, riot or civil disturbance or commotion, malicious damage, sabotage, vandalism, acts of terrorism, or other similar activities, strike, lockout, boycott or other labor dispute or disturbance, inability to secure sufficient labor, technical or other personnel, absence of premises required for the Exhibition, failure, impairment or lack of adequate transportation facilities, inability to obtain or requisition or commandeering of necessary supplies or equipment, change in local, state or other law, ordinance, rule, order, decree or regulation, whether legislative, executive or judicial, and whether constitutional, or act of God and the words “act(s) of” shall include “threat of or perceived threat of”.

A Force Majeure event specifically includes the following:

  • If a local, county, state or national governmental authority issues any order or recommendation: (i) for individuals in the local government area of the scheduled Event to limit their time away from their residence or property (except for essential activities, functions, and businesses); (ii) for persons arriving at any airport from any one or more major cities or metropolitan areas (population greater than 500,000) to isolate or self-quarantine for any period of time (even if subject to certain exceptions) when the total of originating cities represents 5% or greater of total event attendance; (iii) to restrict public gatherings in enclosed spaces to less than 400 people in the scheduled local government area.

All intellectual property rights in and to the Event, the Event content, and all materials distributed at or in connection with the Event are owned by Arival or the Event sponsors or speakers presenting at the event. You may not use or reproduce or allow anyone to use or reproduce any trademarks or other trade names appearing at the Event, in any Event content, or in any materials distributed at or in connection with the Event for any reason without the prior written permission of Arival.

For the avoidance of doubt, nothing in this Agreement shall be deemed to vest in you any legal or beneficial right in or to any trademarks or other intellectual property rights owned or used under license by Arival or any of its affiliates; nor does this Agreement grant to You any right or license to any other intellectual property rights of Arival or its affiliates, all of which shall at all times remain the exclusive property of Arival and its affiliates.


You as Attendee hereby authorizes Arival to use, reproduce, and/or publish photographs and/or video that may pertain to the Attendee —including image, likeness, and/or voice without compensation. The Attendee understands that this material may be used in various publications, public affairs releases, recruitment materials, broadcast public service advertising (PSAs), or other related endeavors. This material may also appear on the Arival website, web blogs, social media pages, and posts. This authorization is continuous, and Arival may publish materials, use the Attendee’s name, photograph, and/or make reference to the undersigned in any manner that Arival deems appropriate in order to promote/publicize Arival events. The Attendee hereby releases Arival, its partners, employees, contractors and agents, the photographer/videographer, and any other associated vendors from any and all claims or liabilities.

Use of Likeness. By participating in the Event, You acknowledge and agree to grant the Event the right at the Event to record, film, live stream, photograph, or capture Your likeness in any media now available or hereafter developed and to distribute, broadcast, use, or otherwise globally to disseminate, in perpetuity, such media without any further approval from You or any payment to You. This grant to the Event includes, but is not limited to, the right to edit such media, the right to use the media alone or together with other information, and the right to allow others to use or disseminate the media.


Attendee and each of its agents, employees, and representatives, hereby waive and release any claim of any type or nature whatsoever against Arival and each of its agents, partners, employees, representatives, successors, and assigns, arising out of or relating to his/her/its participation in Arival or attendance at Arival, including, but not limited to personal injury, damage to personal property, theft, etc. Furthermore, Attendee for itself and each of its agents, employees, and representatives, hereby agree to indemnify and hold harmless Arival and each of its agents, partners, employees, representatives, successors, and assigns from any claim, demand, lawsuit, or dispute of every type or nature whatsoever (including their reasonable attorney’s fees and costs incurred), arising out of or relating to his/her participation in Arival or attendance at Arival.


This contract shall be governed by the laws of the State of Colorado. The prevailing party in any arbitration or litigation concerning the terms and conditions of this proposal shall be entitled to reasonable attorney’s fees and costs.

Disclaimer of Warranties, Limitation of Liability

Arival gives no warranties in respect of any aspect of the Event or any materials related thereto or offered at the Event and, to the fullest extent possible under the laws governing this Agreement, disclaims all implied warranties, including but not limited to warranties of fitness for a particular purpose, accuracy, timeliness, and merchantability. The Event is provided on an “as-is” basis. The views, opinions, and positions expressed by the speakers, attendees, or sponsors at the Event are theirs alone and do not necessarily reflect the views, opinions, or positions of Arival or any employee thereof. Arival makes no representations as to accuracy, completeness, timeliness, suitability, or validity of any information presented by speakers, attendees, or sponsors at an Arival Event and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. Arival does not endorse and expressly disclaims all liability relating to any of the products or services provided by speakers, attendees, or sponsors.

Except as required by law, neither Arival nor its affiliates shall be liable for any direct, indirect, special, incidental, or consequential costs, damages, or losses arising directly or indirectly from the Event or other aspect related thereto or in connection with this Agreement.

The maximum aggregate liability of Event for any claim in any way connected with, or arising from, the Event or this Agreement, whether in contract, tort, or otherwise (including any negligent act or omission), shall be limited to the amount paid by you to Arival under this Agreement.


Arival’s failure to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder. Arival shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Arival’s reasonable control. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable, or sub-licensable by you except with Arival’s prior written consent. This Agreement shall be governed by the laws of the State of Colorado, and the parties shall submit to the exclusive jurisdiction of the Colorado courts. A party that substantially prevails in action brought under this Agreement is entitled to recover from the other party its reasonable attorneys’ fees and costs. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of this Agreement and that all modifications must be in writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement, and you acknowledge that you do not have any authority of any kind to bind Arival in any respect whatsoever. a


At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].