Arival is the company dedicated to advancing the business of creating amazing in-destination experiences. If you are involved in tours, activities & attractions — all of the things travelers do when they get there, Arival is for you.

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Operators Share Their Thoughts

Tour operators react and share their experience from ARIVAL Orlando 2019. Tourpreneur Host Shane Whaley asked 14 Arival attendees what they thought of the Arival Orlando event and what were some of the major learnings.


broadway inbound
I’ve found Arival to be very valuable over the past few years and most of our largest distribution partners participate.  As we emerge out of this global shut down much of our focus will be on expanding what we do with our partners digitally, particularly deeper management of content on these sites.  I’m also appreciative of the research.

Bob Hofmann

Literary Tours in Egypt
I have been on a lot of training courses/workshops/masterclasses in my time, and I have to say that this is one of the best I've ever been on. Not just the content but the way you set it up, the assignments etc. Really outstanding, thank you.

Carol El Hawary

Universal Orlando Resort Logo
I’ve long admired the great work and industry-centric approach that Douglas & Bruce have utilized to educate and bring the Attractions industry together. The past year has brought unprecedented challenges for everyone, regardless of the role you play within the travel and tourism space.

Tony Goodmann

Denali Photo Guides
I signed up because I really got a lot from the conference this past fall and plan to attend again. Since this membership offers 75% discount on the conference, I figure it pays for itself with all the extra material.

Bethany Boyd

Chicago Architecture Center
I have enjoyed several Arival conferences, it is great to go somewhere that speaks directly to the attractions industry and not get overwhelmed by info tailored to air travel and/or hotels. We are trying hard to overcome making emotional decisions at this time and I have always found quality data through Arival. This connection is vital to me.

Deb Rodak

Absolute Tours 
I heard about Arival from my Viator account manager. My first Arival event was in WTM in 2019. I went home and told our business owner that I want to get rid of WTMs and ITBs and switch to an annual Arival event.

Eszter Banki

Travel Curious
Best conference for our sector. It's not only the only place to meet the decision-makers it is also great fun too. Our business has changed for the better due to the connections we met there.

Alex Grant

Fantastic opportunity to connect with small and large businesses that work in the Best Part of Travel!

Emma del Balzo

Arival is, by a long way the most productive conference I've been to. It's a fantastic opportunity to learn and to meet hundreds of other professionals in the tours and activities sector.

Christian Watts

1000 mile journeys
I have attended all but one of the Arival events since they started. They are without a doubt the best event for tour and activity operators to attend. Huge learning opportunities and networking are second to none.

Peter Syme

Chicago Elevated
Arival is THE conference if you're in the experience or activity business. I had no idea what to expect, but as soon as I arrived I felt at home. It's been a few months since I've been back and I'm still going through my notes and exacting plans that were realized and hatched at the conference. There are great, practical, useful workshops that will have your head swimming with new ideas and then the people that you meet! I met so many people and got all of their advice and knowledge too. I think the Arival Conference will stay with you long after you have left it.

Margaret Hicks

Dave's Travel Group
The Arival team is certainly delivering on their intention of being the leading event for the Tours and Activities industry. The attendees and presenters all add a lot of value and make the ticket price well worth it. The facilitation was masterful and insightful; the intelligence and viewpoints posted by Doug and Bruce during the sessions and keynotes prove the team knows this space and are focused on providing not just the popular views or any desired messaging from the major sponsors. Well worth the cost and effort to attend. It is the only annual conference we now include in our budget to attend year or year.

David Phillips

El Tour Caribe
Arival webinars have been instrumental in helping us design a new plan going forward given the current Covid 19 crisis. Their online program has been comprehensive and has enabled all who listened to learn something to help them wade through this mess. Thank you for supporting our industry in a way no one before you has done. We look forward to the time when the actual physical conferences can return. Job well done!

Lise Ménard

Budapest Urban Adventures
As a small operator, I have learned a lot during these panel discussions and meetups. For me, it was the most needed professional event of the year. Thanks!

Eniko Gasko

LATC Turismo
Arival has been a very powerful and resourceful conference that is set to make a real difference in the development of my tour business. It's been great taking part in it and I'm looking forward to the next edition.

Rodrigo Pinto

If you are working in the Tours and Activities industry, Arival is the place to be!!! The events are very well organized, the sessions are really interesting and you always learn new things 😊 I’ve attended 2 Arival so far in Vegas plus a few Arival online events, it’s a conference that you don’t want to miss to meet people and gather insights from the Tours and Activities sector (the best one!!!!)

Audrey Lelay

LG Porto Tours
I got to know Arival sometime last year, during the lockdown and found out that it is very inspiring for the industry players. We are a small family-run tour operator and I´ve attended some spectacular webinars events. Did not want to miss the chance of participating in Arival Insider to learn more about the industry and honestly to do some networking with colleagues from all over the world.

Luis Guerreiro

Discover Messina Sicily
I truly admire the commitment that Arival has always proved in helping us be the best part of travel. A huge virtual hug to the entire team and hope to meeting you in person soon!

Ecaterina Hutuleac

Arival became so important to me at a personal level more than a professional and work level. I want to be part of this community where I’ve learned a lot during these months. You save me during the quarantine of last March and April.

Andrea Maraver

memories france
Arival Insiders is a fantastic initiative. I've been to very many travel trade shows over the years - as I'm sure you all have - and in the short time you've been around you have become one of the very best of them, both in-person and now taking it so much further with all the initiatives you are developing online. Your support for our sector over the past 12 months has been both incredibly useful and great comfort.

Siobhan Pigot

Wonderful topics and discussions, and networking connections at Arival 360

Vito Pagano

chile signature
It was so valuable to have a special day dedicated only for guides & tour managers, something never done before!

Nicole Flores Jara

harlem one stop
Thank you, Arival, and congratulations on a well-organized virtual conference. The sessions were informative, inspiring, and reassuring as we plan for 2021.

Yuien Chin

Manawa Logo
Thank you to the Arival team for organizing such a great event. The sessions were some of the best I have ever attended. What struck me most was the genuine willingness to share ideas and advice openly on how best to adapt and prepare for the inevitable rebound.

Philippe Bichet

Brews Cruise, Inc
I could tell that there was real excitement among all of the participants, and I am looking forward to watching so many other sessions on-demand that I couldn't get to in person. Cheers!

Don Littlefield

Beatroute Vegan Tours
Thank you Arival for such a great conference. I have learned so much. With so much content, I now look forward to catching up on demand with the talks that I missed live.

Andrea Perkins

Well done Arival team! You can be proud of a virtual event that really clicked with the audience. Great discussions, lots of interaction, and even a live game show as the grand finale 😀

Matthijs Keij

WYSE Travel Confederation
Arival has quickly established itself as the knowledge and debate centrifuge of the tours, activities, and attractions community. What comes out of Arival is clear, thoughtful and practical.

Wendy Morrill

Best of Switzerland Tours
Arival was a great opportunity to meet like-minded people, exchange ideas, share issues and visions as well as getting to know various tech/IT solutions which will help to distribute more of the in-destination attractions & activities in the future.

Tamara Fussen

Cox & Kings
Keep it the way you are. Highly Focused, Supplier centric & distribution aligned. It’s THE in-destination event to look out for.

Sukhdeep Bhogal

Arival provided a great opportunity to hear about what is going on in the industry and get inspiration from companies who have achieved the things we are aiming for in the future!

Simon Philipp

The Fabulous Tourism Academy
I loved the app, and the fact that the sessions did not feel like free advertising opportunities for the speakers.

Carole Favre

Arival in Berlin exceeded my expectations. The atmosphere on site was amazing. The topics for the sessions and workshops covered current challenges and solution approaches in the industry and brought up great in-depth discussions.

Franziska Wernet

MG Group
What makes these guys different is the authenticity – doing events not for ego or $$$…..but with a sincere desire to develop relationships and push the community forward. Love (heart) what Arival has accomplished thus far and excited to watch and support their growth. #greatnessahead.

Brett Henry

It’s a totally community oriented event. It was spectacular to meet everyone here. We are really witnessing the birth of our industry right here.

Alex Meerab

Bago D'Uva 360 Portugal Tours
I really enjoyed the event! It was a great learning experience and I’m already improving my business based on that knowledge. I also connected with a company that would not know about me if I wasn’t at Arival and that I believe will prove to be a good partner for the years to come.

Antonio Rocha

Holo Holo Charters
Arival is a necessary first step to unite the tours and attractions industry and shine the spotlight on what really matters about travel, the moments, memories and experiences!

Chandra Bertsch

Activity Maui
If you’re in the Tours and Activities space you MUST attend this conference, it’s as simple as that.

Ben Holz

Go West Tours
The Arival Conference was a great opportunity to meet like-minded tour operators from all over the world and to learn from their experiences & our own. A well-run event & wonderful networking opportunity.

Terry Smit

One Ocean Diving
I learned that tour suppliers need to market themselves as widely as possible on as many different platforms as they can. The results of visiting Arival have been overwhelmingly positive. I met with so many like minded people, I had an amazing time at Arival.

Ashley Steyaert

Discover Messina Sicily
The Arival Event in Berlin was one of the best events I have ever participated. Everything was great, from the organisation, demo labs, workshops, theatre sessions, coffee breaks and parties. There was nothing that was not great…oh beside the fact that lasted only two days : (


The War of The Worlds
I was pleasantly surprised by how affordable, it was. I enjoy the lack of TOURIST BOARDS and waste talks about politics. The consumer data was precious. Subjects were highly relevant to me. I felt it was a cost efficient and productive use of my time away from the office.

Ana Araque

San Diego Zoo
Bravo Arival! Finally an industry conference dedicated specifically to the needs and wants of the tours and activities sector! The content was so relevant and the cost of the conference was accessible enough to allow a last minute add on. Can’t wait for next year’s conference!

Michelle Israel

Arival was definitely worth the trip from Australia, the content presented and the contacts we made were extremely important to our continued business development.

John Sharpe

Traveling Spoon
If you’re in the tours and activities space, this is the conference for you! Learn from leaders in the tours and activities industry, meet with peers to have conversations at a deeper level, and have fun!

Aashi Vel

Irlanda Tours
Arival is a great place for operators to enjoy a couple of days stepping outside their businesses to analyse and plan new strategies.

Margarita Gruber

Arival conference is music for my ears. I know our market is fragmented and we are all busy, so meeting people that experience the passion, frustrations and success like I do is awesome.

Luciano Bullorsky

Food Tours Atlanta
It was great to talk to other tour owners and amazing to hear from Expedia and Viator and other distributors to learn what we can do to be better partners with all of them. I found out about new things to help me benefit my business.

Christy Lenz

Arival is a fantastic event and probably one of the best I’ve attended. Having a focused event on Tours & Activities is needed in this fast growing environment and this is what Arival provides.

Matt Cuckston

Hoonah Travel Adventures
We signed up early for the ARIVAL Conference not really knowing what to expect. We knew it was going to be an industry first so we were excited. It did not disappoint. It was great to see and learn what we were doing right, and what we could be doing in all kinds of areas to do better! Tons of great speakers with great information! Can’t wait till the next one! Thank you from David & Angie with Hoonah Travel Adventures, Hoonah Alaska population 800!!!

David and Angie

Tourism Marketing Agency
I have now attended Arival in Las Vegas and Berlin and the connections I have made have been incredible. Meeting tour operators face to face is the best form of ‘marketing’ anyone can do. If I was to put this into monetary terms, The Tourism Marketing Agency has generated approx £40,000 in yearly sales by attending Arival.

Chris Torres

The Florida Aquarium
Informative and fun event, uniquely designed for those of us in the attractions & tours sector. I’ll be at Arival 2019 in Orlando, and I’ll bring colleagues too!

Aimie Johnson

Thanks to Arival Event this week, our sector has made a huge positive leap forward!

Kevin Lu

Atlantis Submarine Cozumel
Arival is definitely the rise of a Sleeping Giant, the Activities and Tours Industry. Great opportunity lo learn from the best in the area.

Luiz Mendez

Washington Photo Safari
I came to Arival to pick up tips on how to do marketing, how to get better reviews, how to branch out into new things, meet other people doing the same thing. It has been great to network and find other partners to work with.

David Luria
An incredible atmosphere, you can breathe optimism and you leave with a very reinforced feeling that it is worth what we do, that in the end it is to make people happy with things to do and remember a destination.

Isaac Paton Nicolau

Having so many people from different segments of our sector in the same place at the same time, in an atmosphere conducive to sharing, supporting and learning from each other, was a very positive and beneficial experience.

Siobhan Pigot

Arival is someone who is simply doing a good job by supporting us small guys in the Tours Industry. Your efforts are not going unnoticed, and I am sure speaking on behalf of many tour ops that would simply like to say thanks for your work in this crises.

Chris Wilson

I’ve been gaining SO much insight from the Arival Online series. Thank you so much for pouring your (and your team’s) heart into making this happen. You are an angel to tour operators worldwide.

Natajia Miller

I was watching all of the talks from past Arival Events on Vimeo and I couldn’t imagine meeting all of those people personally and having the opportunity to ask questions about business just like if I would ask a friend. It’s like suddenly meeting rockstars. In everyday routine, sometimes the whole meaning of what you do can disappear, but these events make everything crystal clear in your head, you see that you are not a drop in the ocean, but you are the ocean.

Gaukhar Dossova

We were at ARIVAL in Vegas 2017, disoriented, scared, and 100% blind on how, where, and when to take the next steps to improve our business. We came back strong, educated, and optimistic. We met you! You treated us as a large company! We felt important! Repeated Vegas 2018, couldn’t make it to Orlando, but I will sell my dog to see you in Phoenix!! A huge challenge ahead… our whole life is on the line here… but because of YOU… we are not afraid of the future.

Carlos & Gabriela Hudson

Such a fantastic event. I already know that just from the people I’ve met and the learnings I’ve picked up, this conference has paid for itself. Thank you for a great week!


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