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Insights, Community, Connections, and Events for creators and sellers of tours, activities, attractions and experiences.

Research

Arival Guide: The State of Recovery

Anne Failing and Douglas Quinby

by Anne Failing and Douglas Quinby | November 12, 2020

This latest free report, based on surveying conducted in September and October 2020, covers the state of reopening and recovery and the outlook for travel’s third-largest sector.

Arival Guide: Travel Trends Report 2020/21

Douglas Quinby and TrekkSoft

by Douglas Quinby and TrekkSoft | November 9, 2020

TrekkSoft’s latest Travel Trend Report, in partnership with Arival, explores the major themes defining the in-destination Industry.

Arival Report: Sales & Distribution – Trends & Outlook 2020

Maggie Rauch and Douglas Quinby

by Maggie Rauch and Douglas Quinby | October 5, 2020

Statistics, Benchmarks and Strategies for Creators and Sellers of Tours, Activities, Attractions and Experiences

Distribution & Technology, Trends

OTA Share Slips, Websites Gain in 2020

by Douglas Quinby | November 23, 2020

As travel and experiences shifted to local, outdoor and small-group experiences, online travel agencies, long the fastest-growing channel in our industry, have lost market share.

Trends

Operator Sales Down 76% in 2020

Douglas Quinby and Anne Failing

by Douglas Quinby and Anne Failing | November 14, 2020

According to Arival’s latest Recovery Survey, the business outlook for operators is improving despite the steep drop in revenue.

Trends

Tours & Activities in 2020 and Beyond

Douglas Quinby

by Douglas Quinby | November 9, 2020

TrekkSoft’s latest Travel Trend Report, in partnership with Arival, explores the major themes defining the in-destination industry in 2020-2021

Arival Events

Watch On-Demand

Arival 360

A series of four one-day virtual events

Ongoing

Arival Online

Watch Live & On-Demand

7-9 March 2021

Berlin

Live and Virtual – Coming Soon

28-30 June 2021

Bangkok

Registration Coming Soon

230+ companies use Arival for growth

Testimonials

Wonderful topics and discussions, and networking connections at Arival 360

Vito Pagano

It was so valuable to have a special day dedicated only for guides & tour managers, something never done before!

Nicole Flores Jara

Thank you, Arival, and congratulations on a well-organized virtual conference. The sessions were informative, inspiring, and reassuring as we plan for 2021.

Yuien Chin

Thank you to the Arival team for organizing such a great event. The sessions were some of the best I have ever attended. What struck me most was the genuine willingness to share ideas and advice openly on how best to adapt and prepare for the inevitable rebound.

Philippe Bichet

I could tell that there was real excitement among all of the participants, and I am looking forward to watching so many other sessions on-demand that I couldn't get to in person. Cheers!

Don Littlefield

Thank you Arival for such a great conference. I have learned so much. With so much content, I now look forward to catching up on demand with the talks that I missed live.

Andrea Perkins

Well done Arival team! You can be proud of a virtual event that really clicked with the audience. Great discussions, lots of interaction, and even a live game show as the grand finale 😀

Matthijs Keij

Arival has quickly established itself as the knowledge and debate centrifuge of the tours, activities, and attractions community. What comes out of Arival is clear, thoughtful and practical.

Wendy Morrill

Arival was a great opportunity to meet like-minded people, exchange ideas, share issues and visions as well as getting to know various tech/IT solutions which will help to distribute more of the in-destination attractions & activities in the future.

Tamara Fussen

Keep it the way you are. Highly Focused, Supplier centric & distribution aligned. It’s THE in-destination event to look out for.

Sukhdeep Bhogal

Arival provided a great opportunity to hear about what is going on in the industry and get inspiration from companies who have achieved the things we are aiming for in the future!

Simon Philipp

I loved the app, and the fact that the sessions did not feel like free advertising opportunities for the speakers.

Carole Favre

Arival in Berlin exceeded my expectations. The atmosphere on site was amazing. The topics for the sessions and workshops covered current challenges and solution approaches in the industry and brought up great in-depth discussions.

Franziska Wernet

What makes these guys different is the authenticity – doing events not for ego or $$$…..but with a sincere desire to develop relationships and push the community forward. Love (heart) what Arival has accomplished thus far and excited to watch and support their growth. #greatnessahead.

Brett Henry

It’s a totally community oriented event. It was spectacular to meet everyone here. We are really witnessing the birth of our industry right here.

Alex Meerab

I really enjoyed the event! It was a great learning experience and I’m already improving my business based on that knowledge. I also connected with a company that would not know about me if I wasn’t at Arival and that I believe will prove to be a good partner for the years to come.

Antonio Rocha

Arival is a necessary first step to unite the tours and attractions industry and shine the spotlight on what really matters about travel, the moments, memories and experiences!

Chandra Bertsch

If you’re in the Tours and Activities space you MUST attend this conference, it’s as simple as that.

Ben Holz

The Arival Conference was a great opportunity to meet like-minded tour operators from all over the world and to learn from their experiences & our own. A well-run event & wonderful networking opportunity.

Terry Smit

I learned that tour suppliers need to market themselves as widely as possible on as many different platforms as they can. The results of visiting Arival have been overwhelmingly positive. I met with so many like minded people, I had an amazing time at Arival.

Ashley Steyaert

The Arival Event in Berlin was one of the best events I have ever participated. Everything was great, from the organisation, demo labs, workshops, theatre sessions, coffee breaks and parties. There was nothing that was not great…oh beside the fact that lasted only two days : (

Katia

I was pleasantly surprised by how affordable, it was. I enjoy the lack of TOURIST BOARDS and waste talks about politics. The consumer data was precious. Subjects were highly relevant to me. I felt it was a cost efficient and productive use of my time away from the office.

Ana Araque

Bravo Arival! Finally an industry conference dedicated specifically to the needs and wants of the tours and activities sector! The content was so relevant and the cost of the conference was accessible enough to allow a last minute add on. Can’t wait for next year’s conference!

Michelle Israel

Arival was definitely worth the trip from Australia, the content presented and the contacts we made were extremely important to our continued business development.

John Sharpe

If you’re in the tours and activities space, this is the conference for you! Learn from leaders in the tours and activities industry, meet with peers to have conversations at a deeper level, and have fun!

Aashi Vel

Arival is a great place for operators to enjoy a couple of days stepping outside their businesses to analyse and plan new strategies.

Margarita Gruber

Arival conference is music for my ears. I know our market is fragmented and we are all busy, so meeting people that experience the passion, frustrations and success like I do is awesome.

Luciano Bullorsky

It was great to talk to other tour owners and amazing to hear from Expedia and Viator and other distributors to learn what we can do to be better partners with all of them. I found out about new things to help me benefit my business.

Christy Lenz

Arival is a fantastic event and probably one of the best I’ve attended. Having a focused event on Tours & Activities is needed in this fast growing environment and this is what Arival provides.

Matt Cuckston

We signed up early for the ARIVAL Conference not really knowing what to expect. We knew it was going to be an industry first so we were excited. It did not disappoint. It was great to see and learn what we were doing right, and what we could be doing in all kinds of areas to do better! Tons of great speakers with great information! Can’t wait till the next one! Thank you from David & Angie with Hoonah Travel Adventures, Hoonah Alaska population 800!!!

David and Angie

I have now attended Arival in Las Vegas and Berlin and the connections I have made have been incredible. Meeting tour operators face to face is the best form of ‘marketing’ anyone can do. If I was to put this into monetary terms, The Tourism Marketing Agency has generated approx £40,000 in yearly sales by attending Arival.

Chris Torres

Informative and fun event, uniquely designed for those of us in the attractions & tours sector. I’ll be at Arival 2019 in Orlando, and I’ll bring colleagues too!

Aimie Johnson

Thanks to Arival Event this week, our sector has made a huge positive leap forward!

Kevin Lu

Arival is definitely the rise of a Sleeping Giant, the Activities and Tours Industry. Great opportunity lo learn from the best in the area.

Luiz Mendez

I came to Arival to pick up tips on how to do marketing, how to get better reviews, how to branch out into new things, meet other people doing the same thing. It has been great to network and find other partners to work with.

David Luria

An incredible atmosphere, you can breathe optimism and you leave with a very reinforced feeling that it is worth what we do, that in the end it is to make people happy with things to do and remember a destination.

Isaac Paton Nicolau

Having so many people from different segments of our sector in the same place at the same time, in an atmosphere conducive to sharing, supporting and learning from each other, was a very positive and beneficial experience.

Siobhan Pigot

Arival is someone who is simply doing a good job by supporting us small guys in the Tours Industry. Your efforts are not going unnoticed, and I am sure speaking on behalf of many tour ops that would simply like to say thanks for your work in this crises.

Chris Wilson

I’ve been gaining SO much insight from the Arival Online series. Thank you so much for pouring your (and your team’s) heart into making this happen. You are an angel to tour operators worldwide.

Natajia Miller

I was watching all of the talks from past Arival Events on Vimeo and I couldn’t imagine meeting all of those people personally and having the opportunity to ask questions about business just like if I would ask a friend. It’s like suddenly meeting rockstars. In everyday routine, sometimes the whole meaning of what you do can disappear, but these events make everything crystal clear in your head, you see that you are not a drop in the ocean, but you are the ocean.

Gaukhar Dossova

We were at ARIVAL in Vegas 2017, disoriented, scared, and 100% blind on how, where, and when to take the next steps to improve our business. We came back strong, educated, and optimistic. We met you! You treated us as a large company! We felt important! Repeated Vegas 2018, couldn’t make it to Orlando, but I will sell my dog to see you in Phoenix!! A huge challenge ahead… our whole life is on the line here… but because of YOU… we are not afraid of the future.

Carlos & Gabriela Hudson

Such a fantastic event. I already know that just from the people I’ve met and the learnings I’ve picked up, this conference has paid for itself. Thank you for a great week!