In the modern travel customer journey, the internet plays a central role. From the dreaming stage to the booking phase, travelers from all over the world rely on search engines to make decisions related to their trips.
Despite the news this week, that the booking function will be wound down. Steve Jackson of tours and activities technology provider Toristy says operators shouldn’t give up on Reserve with Google (RwG).
No matter how good your website may be, your customers will always have questions. Live chat can be a crucial feature to help your visitors get answers quickly and help you turn those lookers into bookers. This article shows it’s not hard to do, and lists a few key vendors.
Even though Arival’s survey shows that most businesses in our industry have reopened and even with a vaccination campaign in place, 2021 will be a year where operators will keep struggling with low attendance numbers.
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