Arival 360 San Diego

1-4 February 2022 | In-Person & Online

Imagine in-person networking with your peers, mentors, partners, and tourism experts, hands-on education and inspiration. Leave with excitement, ideas, and a plan of attack to grow your tourism business. Amazing speakers, superb social events and parties and so much more. We can’t wait to see you!

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Operations

Thursday, June 10 2021 | 11:45 AM ESt

The Digital Journey: How Travelers Discover, Research & Book Multi-Day Experiences

Multi-day experiences are typically complex, big-ticket purchases that have long defied online buying. But that has been changing – and it’s poised to change only more. This short talk walks…

Thursday, June 10 2021 | 11:15 AM EST

How to Respond to Custom Quote Requests

It’s one of the biggest unspoken weaknesses for operators offering custom tours: responding to quote requests. Every operator does it differently. But what do your customers really want? And what…

Thursday, June 10 2021 | 11:00 AM EST

Solving the Pain of Payments

Payments are one of the biggest challenges that every tour operator faces, both small and large, both custom or scheduled tours. This session will teach you how to  minimize expensive…

Wednesday, June 9 2021 | 11:45 AM EST

The Wow Factor: The Formula for Creating Moments that Guests Remember

You can’t change bad weather or unexpected traffic...but can you can balance the unpredictable with a few well-placed, impactful moments. In this session, you’ll learn to identify, amplify and manufacture…

Wednesday, June 9 2021 | 11:00 AM EST

Multi-day Goes Digital: Designing the New Customer Experience

More and more multi-day operators are focusing on growing direct online bookings, but this is no easy task for tour operators selling complex, multi-component tours. In this talk, Intrepid Travel’s…

Wednesday, June 9 2021 | 11:00 AM EST

How to Choose Your Tech (and Not Spend a Million Bucks)

With all too many tour booking systems, online booking engines, itinerary builders, and quote development tools, multi-day tour operators – both inbound and outbound – face many tough questions when…

Monday, May 17 2021 | 21:00 PM EST

Revenue Expansion with Direct Booking Automation Tools

This unit highlights different automations that can drive more direct bookings. Instances of these concepts in ecommerce will be reviewed along with specific examples in use in the tours, activities…

Wednesday, May 5 2021 | 20:00 PM EST

On-Demand Concierge Service and the Voice Assistant; A new way to market to the leisure traveler

See how virtual assistants and smart speakers are being utilized by lodging providers to safely provide on-premises services, including curated recommendations for guests of the best local tours and attractions,…

Wednesday, May 5 2021 | 12:50 PM EST

Rentals Rising (U.S.): Tapping Vacation Rentals as a Sales Channel for Your Experiences

We’ve seen a big shift toward vacation rentals and Airbnbs over the past year, and it’s likely to continue as Covid-weary travelers seek out homes vs. hotels. In this session,…

Tuesday, March 2 2021 | 10:30 AM EST

Self-Guided Experience Design: An Overview

This workshop walks through the essentials of designing self-guided experiences and how to create a successful experience. What you’ll learn: best practices on self-guided experience design, including itinerary development, scripting,…

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