You’re busy. That’s why Arival is making our theater session audio recordings available via podcast distributed by Tourpreneur.

Arival is excited to bring you another way to digest our conference content—while on the go!

All theater sessions at Arival conferences are video recorded. (Here is a video list of the past Arival Bangkok 2019 conference theater sessions.) But you have a business to run. You’re busy. That’s why we’re offering the audio-only version of these sessions, ideal for listening during your morning commute, while walking your dog or while cooking dinner. We hope these recordings are a seamless way for you to digest our business-building content at all times of day—even if you’re not in front of a computer. 

We’re partnering with the in-destination podcast Tourpreneur, hosted by Shane Whaley, to help us distribute these recordings. 

To listen, download Tourpreneur from wherever you get your podcasts, and keep an eye out for episodes with the Arival logo. You can also listen to these podcasts right here, right now. Each episode will also be published on this page. 


Arival Orlando 2019 Podcasts

The Great Tech Debate: A Roundtable with Reservation Systems 

The rapid growth and adoption of reservation systems have made mission-critical tech accessible to even the smallest operators and brought much of our industry online. But just how different are all of these systems (Arival has identified more than 100), how do operators begin to choose, and what does it mean now that alignments are emerging between some tech systems and major online travel agencies? We’ll dive in and pull no punches as we talk tech and what it means to you with the CEOs of four reservation system companies.


Let’s Get Direct About Growth & Distribution

This operator roundtable delves into challenges and best practices around working with OTAs, managing distribution channels and building a direct and diversified sales strategy.


Hotels Want You, with Susan DeBottis of Marriott

Travelers may stay in rooms, but they seek experiences, and lodging providers can be a key point of sale for operators. In this talk, we’ll hear how the world’s biggest hotel chain is approaching the Best Part of Travel, and how you can grow your sales through hotel and accommodation partners.


Disruption is Universal, with Frank Belzer of Universal Parks & Resorts

No matter how large or how small, no company is immune to the disruption that technology innovation and changing traveler demands can bring. In this session, you’ll learn how Universal, one of the leading global theme park brands, approaches some of the most disruptive forces in our industry. Plus, you’ll get their take on key trends in tech, distribution and what’s next for the guest experience.


Ask Me Anything: Airbnb with Riccardo Ulivi

Experiences, the once-fledgling tours and activities initiative of the online accommodation giant, is growing up fast. Airbnb now boasts more than 30,000 experiences around the world, a new multi-day tour division and more. This candid interview will delve into how Airbnb is working operators, and we’ll ask their head North America the questions you need answered to see if you should be working with them.


A Very Visible Impact, with Zakia Moulaoui

Every tour operator wants their tours and experiences to have an impact. But Invisible Cities in the UK, Scotland, seeks to be transformational for its guides as well as its guests. Founded in 2016, this company trains individuals affected by homelessness to become guides and lead alternative tours – now across four cities. Invisible Cities’ founder shares her vision for making the invisible visible, and how tour and activity operators can have a social and local impact.

Espresso Episodes Week Four

How YourBikerGang Help Their Guests ‘Unleash Their Bad Side!” On Guided Tours

Sweet John Muehlbauer is the Director of Experience for YourBikerGang tours rated the number 1 outdoor tour in Austin according to Tripadvisor. Sweet John has over 20 years of experience working with and for brands such as AT&T, Disney, Red Bull, and SXSW.

He sat down with Tourpreneur Host Shane Whaley, and shares more with us about how YourBikerGang strives to help guests ‘unleash their bad side.

Why our Multi-Day Tours are Truly Immersive with Bindlestiff Tours Robert Graff.

With over two decades of professional experience in sales and marketing in the travel and transportation industry, Robert Graff serves as Vice President of Marketing and Sales for Bindlestiff Tours, a Day and Multi-Day Tours Small Group Tour operator with operations in Las Vegas, Salt Lake City, San Francisco, Seattle, and Alaska.

Robert sat down with Tourpreneur Host Shane Whaley, and shares more with us about how Bindlestiff Tours create truly immersive experiences on their multi-day tours.

We also talk about the major differences selling multi-day tours online, how the booking window is different and the challenge of selling multi-day tours online because of the higher price point.

Website Tips for Tour Operators with TourismTiger Founder Matthew Newton

TourismTiger‘s Matt Newton is one of the most experienced and knowledgable people I know when it comes to marketing tours and in today’s episode, he shares some top website tips for tour operators.

TV and Movie Tours in NYC with On Location Tours Founder, Georgette Blau


From Sex in the City to The Sopranos and now Superhero TV and Movie Tours in NYC – How On Location Tours is Thrilling TV and Movie Fans

Georgette Blau is the founder of On Location Tours offering TV and Movie Tours in NYC. From Sex in the City tours to The Sopranos Tours and now even Superhero tours.

Georgette sat down with Tourpreneur Host Shane Whaley, and shares with us how she got started offering TV and movie tours in NYC.

How We Moved to the Caribbean and Built a Boat Tour Business from Scratch

Ellen Mannaert left her corporate job in Holland to start up a boat tour operator in Punta Cana. In this candid interview, Ellen of Breakers Boat Trips Punta Cana shares her lessons on not just setting up a tour business, but being a tour operator in a foreign country. We also talk about boat trips marketing, how Ellen sells tours through hotels and how most of her OTA bookings for her tours are coming via Bookit.

Ellen also shares why she decided to attend Arival for the first time and why it is important to follow our passion.

Espresso Episodes Week Three

The Story of Key West Food Tours with Founder Annalise Smith

Annalise Smith is the founder of Key West Food Tours, rated #1 for food tours in Key West on Tripadvisor. Annalise sat down with Tourpreneur Host Shane Whaley, and shared the origin story and mission of Key West Food Tours with us  Annalise reveals that it was her grandmother who inspired her to build an activity around food.

Why Sixthrills Strive To Be The B Side of Of Tours In Their City with Pedro Demarche

What exactly is the ‘B side’ of tours? Pedro DeMarche, of Spanish tour operator, Sixthrills sat down with Tourpreneur Host Shane Whaley, and shared more about the mission of their company.

What Is The Mission of Toursbylocals with CEO Paul Melhus

Paul tells us how he was inspired to start Toursbylocals following a visit to the Great Wall of China where he enjoyed a tour by locals (who then tried selling them keepsakes in exchange.)  Paul Melhus takes us on a journey from that flight home to growing a network of just over 4,000 tour guides in 923 locations in 160 countries around the world.  We also learn how Toursbylocals vet all their tour guides, how they market their tours and why they won’t take on new tour guides unless they feel confident they can deliver bookings.

Digital Marketing Tips for Tour Operators with Jaden Cymbaluk

Jaden generously shares digital marketing tips for tour operators including how tourpreneurs should vet a digital marketing agency, why it is always important to work with a marketing company that understands the tour industry and why a one-off Facebook post is not going to be effective. And Much More!

How We Built a Movie Tours Business with Atlanta Movie Tours Founder Carrie Burns

Carrie Burns is a movie buff who built a tour operator business around films. She sat down with Tourpreneur Host Shane Whaley and explained how Atlanta Movie Tours started, how they market their movie tours, some of the challenges they face and much more.  Carries generously shares advice on how to get started creating your own movie tours in your city.

Espresso Episodes Week Two

My Mission Is to Get People of Color Into The Outdoors and In Nature Says Tour Operator Mina Opki

Founder of Black Outdoor Adventurers, Mina Okpi is a tour operator on a mission. She sat down with Tourpreneur Host Shane Whaley and explained why she feels the outdoors industry is not marketing to people of color. Mina has started her own tour business to encourage more people of color to enjoy nature and the outdoors.

Social Media Tips for Tour Operators with Shawn Teasley

10 minutes with Arival’s Social Media Strategist Shawn Teasley.  Shawn Teasley sat down with Tourpreneur Podcast Host Shane Whaley and shared three social media tips for tour operators.

Meet Nicole Will of Asheville Wellness Tours

We discuss some of the challenges Nicole has faced since launching her Asheville Wellness tours business which includes working with 50+ partners. Nicole also reveals why she picked Xola as her booking software partner and we learn more about her marketing and OTA strategy.

Espresso Episodes Week One

Meet Miranda Peterson, who quit her corporate job to launch her own yoga tours

Miranda Peterson sat down with Tourpreneur Podcast Host Shane Whaley and told us how she gave up her corporate job, went on sabbatical around the world and came home to build a yoga tours business in Asheville.

The Story of Secret Food Tours with Linda Denbrock

10 minutes with Linda Denbrock of Secret Food Tours.Secret Food Tours offers delicious food tours in over 55 cities in Europe, the Americas, and Asia.

Linda sat down with Tourpreneur Podcast Host Shane Whaley and revealed the mission of Secret Food Tours including how they strive to deliver an authentic, immersive experience for their food tour guests plus how they market their tours to travelers.

Meet David Naczycz of Urban Adventures, NYC

10 minutes with David Naczycz of NYC Urban Adventures. David sat down with Tourpreneur Podcast Host Shane Whaley and revealed how built his tour company and why he decided to work with Urban Adventures.

From Free Walking Tour Guide to Building My Own Tour Business- Arnaud Azoulay, CEO of Babylon Tours

From a free walking tour guide to building my own tour business. 10 mins with Arnaud Azoulay of Babylon Tours. Arnaud sat down with Tourpreneur Podcast Host Shane Whaley and revealed how built his tour company, Babylon Tours. He also shares with us insights and tips for other tour operators including which booking platform they work with and how they work remotely and how they hire tour guides.

Meet Bryan Bou, Spotin Tours Puerto Rico

10 mins with Bryan Bou of Spotin Tours. Bryan sat down with Tourpreneur Podcast Host Shane Whaley and revealed how his company moved from being an app to a tour operator.

He also shares with us insights and tips for other tour operators including which booking platform they work with and why.



Arival Orlando Recap

Arival Orlando Attendees Tell Us What They Thought of the Event (And Major Takeaways) 

November 03, 2019
Tour operators react and share their experience from ARIVAL Orlando 2019. Tourpreneur Host Shane Whaley asked 14 Arival attendees what they thought of the Arival Orlando event and what were some of the major learnings. [email protected] Presented by Checkfront. Tune in for espresso shot style interviews!




Arival Asia Pacific 2019 Podcasts

The Big Picture: Investment, Innovation & the Future of In-Destination in Asia

Let’s face it: The In-destination industry has been the hottest sector of travel over the past few years. Venture capital keeps pouring in, M&A is accelerating, technology is (finally) taking hold and operators across the region and around the world are investing in tech. Where does this all lead? Will OTAs own the day? Do operators have a voice? What will these changes mean to creators and sellers across the region? A leading venture investor, a corporate strategist and a startup CEO who’s seen it all explain the present and chart the future for The Best Part of Travel.

Roundtable: DMOs & the State of In-Destination in Asia

Destination marketing organizations (DMOs) play a pivotal role in driving tourism and advancing the interests of local tours, activities and attractions. This session assembles leaders from some of Asia’s most important tourism bodies to discuss key trends in travel across Asia, the role of DMOs in driving sustainable tourism growth, and how operators of tours, activities and attractions can best work with local and national tourism authorities to advance our industry.

Responsible Tourism as Company Culture & Habit

Raj Gyawali, Founding Director of the leading Nepal tour operator socialtours (and Asia’s first Travelife-certified brand), speaks to building a company culture with responsible practices baked into day-to-day operations. He shares how every tour and attraction operator can embed sustainable habits into the daily routine of its staff, tours and the experience of their customers.


Why This Online Brand Delivers Offline Experiences

Most think of online travel agencies (OTAs) as simply online resellers of other operators’ products. But Taiwan-based KKDay is not your typical OTA. They are getting into customer delivery with KKDay branded experiences. In this talk, the company’s regional executive director explains why, how, and what it means for tour and activity operators.



Roundtable: Operator Talk

No aspect of the travel industry is facing more challenges and change than tour operating. New technology and shifting traveler demands are compelling tour companies to change what they offer and how they offer it. This session brings leading operators from across the region to have their say on the big challenges and trends shaping their decisions today and tomorrow.

Understanding the Muslim Traveler

Representing some $150 billion in spend from nearly 200 million travelers across Asia, the Middle East, Europe and beyond, the Muslim traveler marketplace is large and rapidly growing. But the needs and expectations of the segment are distinct. This session will walk through the essentials of this important market, and cover how operators of tours, activities and attractions can best serve this traveler group.


The View From Google

From search and shop to serving and booking, the global search giant has big plans for the in-destination industry. In this talk, Google’s head of travel partnerships for APAC gives the Google view on The Best Part of Travel, and what that means for operators of tours, activities and attractions.


Roundtable: There’s No Such Thing As Asia

Unless somehow Korean, Thai, Indonesian and Australian travelers all started traveling, behaving and spending the exact same way, it’s clear there’s no single Asian market. This essential roundtable assembles leading online travel agencies (OTAs) of tours, activities and attractions to discuss the diverse trends shaping varied travel markets and traveler segments from across the region.


Inside the Indian Traveler

It’s one of the fastest growing travel markets and India’s travelers are hungry for tour and activity experiences across Asia. This research presentation walks through the essentials of the Indian market, and explores how it’s growing, the unique values of Indian travelers and what operators need to know to win them over.


Curating Local Culinary Experiences with Cecilia Leung

“Local Experiences” are the latest buzzword, but what are they really? What does local authenticity really mean? And how do we infuse it into a traveler experience? Isn’t a tour or an activity a local experience?

Here, Hong Kong-based culinary entrepreneur Cecilia Leung shares her insights on creating authentic local experiences through food, and how you can too.


Are Asia’s Super Apps Defining Our Future?

From WeChat and Go-Jek to Grab, LINE, Meituan and more, Asia’s rising Super Apps are just about everywhere. They are offering pretty much everything and are challenging every sector of both online and offline commerce.

How will they change the way your customers plan and book things to do? Walking us through the state of Super Apps and what they mean to creators and sellers of tours, activities and attractions is one of the region’s long-standing experts in digital travel, Brett Henry.


Preserving Cultures, Sustaining Locals and Making Profits

Most online travel startups dream of big funding rounds, big profits and even bigger exits. This startup thinks about preserving Thailand’s diverse culture and supporting local communities. Achi Thamparipattra, CEO and Chief of Fun of HiveSters, sold us on her vision. In this talk, you’ll find out why.


How to Use Data to Improve Your Tours with GetYourGuide’s Abhinav Kumar.

Most tour and activity operators start with passion and follow their instinct and expertise to design great guest experiences. Tomorrow’s operators will use data analysis and careful customer observations to design experiences of the future. In this talk, GetYourGuide’s lead for Southeast Asia walks us through their data-driven journey to custom design a tour product with a partner in Bali, and provides insights on how every experience creator can use science as well as art to serve their guests.


Ask Me Anything: AirAsia COO Aaron Sarma

Asia’s iconic low-cost carrier has been methodically, if not so quietly, plotting to win big in tours, activities and attractions. In this interview, we sit down with COO Aaron Sarma to discuss the carrier’s plans for the Best Part of Travel.


Roundtable: OTAs & What’s Next in Distribution.

Distribution dynamics in tours, activities and attractions are rapidly changing. Online travel agencies (OTAs) are growing fast, raising lots of capital, acquiring reservation systems and driving all sorts of innovations. This poses many important questions to operators of all sizes and segments. This roundtable of OTA leaders and operators will debate them all—and answer tough audience questions.


Ask Me Anything: Klook with Wilfred Fan.

Klook has in just a few short years grown to become a leading online travel agency (OTA) for tours and activities across Asia. Now, with a $500 million war chest, they have big plans for global expansion. In this in-depth interview, get the inside scoop on one of the most talked-about companies in online travel. Learn where Klook is headed, and what it means for your tour, activity or attraction business.


This is Asia’s Arival – Douglas Quinby, CEO Arival

Douglas Quinby delivers an overview of the key trends and issues shaping The Best Part of Travel in Asia and what’s ahead for creators and sellers of tours, activities, and attractions.




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