Insider Pro Meetups

Join us in networking with experts + peers to discuss relevant topics and meet the Arival team at the members-only virtual Insider Pro Meetup.

NEXT PRO MEETUP DATE: 6 June 11am-12pm EDT



Join Us for

July Insider Pro Meetup


Meetup Calendar Combined Shape

Thurs, 7 July 2022
11:00am – Noon EDT/ 5:00pm – 6:00pm CET

Mid-Summer Meetup – Social

2022 is a game-changer.  Join our community conversation for a social hour, where we can vent, cheer, talk and trade tips. Bring your beverage of choice and wind down with peers who are all invested, too, in the Best Part of Travel.

Why Attend

The Arival Expert Network

Learn, listen, share, and grow with our Arival Experts – The Network is comprised of a group of experienced experts in the In-Destination industry. Most of them are CEOs and directors of their companies and love to help operators of tours, activities, attractions, and experiences grow their business.

Connect Across the Industry

It’s not what you know; it’s who you know. Ok, it’s probably both, but who you know certainly counts for a lot! Arival attracts the brightest minds and innovative brands from across our industry. Connect and build relationships with industry leaders, experts and peers, exchange expertise and knowledge, trade tips, find new business opportunities, and create those mystical ‘synergies’ we all know can take a business to the next level.

Meetup Calendar

insider pro meetup

6 June 11am-12pm EDT

Upcoming Meetup

The Opportunity of Openness: Attracting the LGBTQ+ Traveler

LGBTQ+ Travelers represent a lucrative, growing segment of the market for tour, activity and attraction operators: these travelers are doing more experiences when they travel, and spending more on them. Join us as we reveal the latest Arival research with a special focus on the LGBTQ+ traveler: who they are, how they choose and book, and what they’re looking to spend their money and time on. The results might surprise you! We’ll also be joined by special guest travel influencers to give us a firsthand perspective from the LGBTQ+ travelers’ point of view.

Open to Arival Pro Access Members. RSVP Required.

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insider pro meetup

2 May 2024

Past Meetup

A Job Well Done – Get Started Selling Corporate Tours

Did you know that corporate tours are a thing? Did you also know that it is a highly lucrative market? Join us as we dive deep into how to create, market, and sell attractive and appealing tour packages that resonate with the corporate market. Our guest Kelsey Tonner, Founder of Guest Focus, will provide tactics to navigate around corporate gatekeepers, avoid the endless customization trap, and close deals with a winning pricing strategy.

RSVP required, free to Insider Pro Access members.

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insider pro meetup

22 February 2024

Past Meetup

Strategies to Scale Your Tour Operation

Join us to delve into the art of scaling tour operations. Our featured speaker is none other than Brian Cain, Founder of Crawl Entertainment Group.

In this exclusive session, Brian will share invaluable insights gained from his extensive experience in the industry. From leveraging innovative technologies to optimizing operational efficiency, Brian will guide us through the key strategies that have propelled Crawl Entertainment Group to success. Whether you’re a seasoned experiences professional or just starting out, this meetup is guaranteed to have a little something for everyone.

Don’t miss this opportunity to connect with your fellow Insider Pros, gain actionable knowledge, and elevate your tour operation to new heights. Mark your calendars for an hour of inspiration and expertise on February 22nd!

Open to all Arival Insider Pro members

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insider pro meetup

24 January 2024

Past Meetup

Operator Spotlight: Peter Brown

Join us at the next Insider Pro Meetup on Thursday, January 25, as we navigate through the remarkable career trajectory of Peter Brown, Director of Business Development at Big Bus Tours. In this intimate and inspiring session, we’ll dive into Peter’s career, from his humble beginnings as an International Tour Leader at Trek America to his current role at Big Bus Tours exploring the pivotal moments, challenges, and lessons learned along the way.

Peter will take us through the diverse landscapes of his career, shedding light on the evolution of the tourism industry, the dynamic roles he’s embraced, and the insights gained from each chapter of his journey. This session offers an invaluable opportunity to gain firsthand insights, wisdom, and career strategies from a seasoned industry leader. Whether you’re a budding professional or a seasoned pro, Peter’s journey promises to inspire and impart invaluable knowledge.

So, reserve your spot and join us on January 25th for a captivating voyage through Peter Brown’s remarkable career. Let’s learn, connect, and be inspired together. See you there!

Open to all Arival Insider Pro members.

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insider pro meetup

7 December 2023

Past Meetup

Strategizing for Success: A Pro Guide to Tour Operator Planning for 2024

Ready to set sail for a successful year ahead? Tune in to the next Arival Insider Pro Meetup on Thursday, 7 December. We’ll be joined by Renee Ventrice, Co-Owner of Cork & Keg Tours, for a dive into the essential factors that will shape your tour operator planning for 2024. In this candid discussion, we will explore the critical considerations defining your 2024.

You’ll gain valuable knowledge on how to adapt to emerging market trends, incorporate sustainability practices, embrace technology, action customer feedback and enhance operational efficiency. We’ll also discuss the art of pricing, customer loyalty, and effective marketing strategies to set you ahead of the competition and on the path to success in 2024.

Don’t miss this opportunity to connect, learn, and grow with the Arival Community. Mark your calendar, and let’s chart your course for a prosperous year ahead. See you there!

Open to all Pro Access members.

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insider pro meetup

2 November 2023

Past Meetup

Post Orlando Debrief & The 2024 U.S. Experiences Traveler Report

Curious about the U.S. experiences traveler – who they are, what they seek, and what 2024 holds in store for them?

Tune in on Thursday, November 2 as Arival Co-founder & CEO, Douglas Quinby, joins us for a post Orlando debrief where we’ll be unpacking our 2024 U.S. Experiences Traveler Report! Based on a survey of 1,000 U.S. travelers, this report looks at the tours, activities and attractions they book, why they book and what they want, how and when they book, what matters most to them, and much more. This is an essential report for any creator or seller of in-destination experiences serving the U.S. traveler.

What You’ll Learn:

Get key insights and actionable recommendations to develop the products and services travelers are seeking in 2024

Understand how traveler planning and booking behaviors are changing and develop strategies to meet your customers where they are looking

Open to all Pro Access members.

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insider pro meetup

7 September 2023

Past Meetup

Tours & Activities Marketing Roundtable

While we eagerly await Arival 360 | Orlando in October, we thought we would get the great insights started early! Join us and our friends from Propellic for an open-format sharing session where tour operators and OTAs will come together for a 45-minute roundtable to share experiences and discuss marketing tactics and best practices.

What You’ll Learn:

  • What’s new in marketing for tours & activities
  • Specific marketing tactic that tour operators & OTAs can implement to grow their businesses
  • Market Pulse – How are bookings performing this month?

Open to all Free and Pro Access members.

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insider pro meetup

3 August 2023

Past Meetup

Arival Insider Pro Summer Social

Summer (or winter, for our friends in the Southern Hemisphere!) is halfway over and we can’t believe how fast it’s going! For that very reason, we wanted to take a break from our busy schedules to simply check in with our Insiders and see how everything’s going. Join us for a casual catch-up where we’ll be sharing mid-year musings, latest industry trends, and maybe even a surprise or two depending on who pops in. Bring your favorite summer beverage or dessert and prepare to chill.

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insider pro meetup

13 July 2023

Past Meetup

When Things Go Wrong: Incident Response Strategies

Join us for an insightful session with experts from Granite Insurance about the best ways to handle the unexpected. Granite specializes in creating tailored insurance products for Tour and Activities operators, and will help you understand the inherent risks of the industry and share tools to help mitigate risks and strategies on how best to take action when things go wrong.

Open to all Free and Pro Access members.

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insider pro meetup

1 June 2023

Past Meetup

Surf’s Up: Make a Splash on Social Media This Summer

It’s time to level up your social media game for the summer tourism season! Whether you’re a newbie or a pro at social media marketing, this Meetup event is the place to be. We’ll discuss how to use social media to grab attention, attract new customers, and stand out from the competition.

Our social media gurus will share the hottest trends, talk killer content ideas, and foolproof strategies to make your brand shine on all the major social media platforms. Think you’ve got what it takes to make your content go viral? Come join us and prove it!

Swap stories, share ideas, and connect with other Insider experience providers. This is your chance to get inspired, take your social media skills to the next level, and make some awesome new connections.

Learn from the best of the best: Each other. A monthly gathering of Arival Insider Pro Access members to network, swap insights, struggles, and solutions with your savvy peers and experts who get it. Themed around a different topic each month, our intimate Pro Meetups are where the best industry learning and connections happen.

Free to Insider Pro Access members.

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insider pro meetup

5 May 2023

Past Meetup

Encore! Generative AI Meetup
– Time Zones: SGT Community: Grow your Tour Business Using ChatGPT and More

Why and how can Generative AI help you increase tour bookings? Join this Insider Pro Meetup for an informal and informative discussion with experts Eliav Cohen, The Bot Lab/Seattle Ballooning and Kelsey Tonner, Guest Focus. Learn top tips (and what not to do!) on how to use powerful tools such as ChatGPT to your advantage.

This global community conversation is Free to Insider Pro Access members.

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insider pro meetup

4 May 2023

Past Meetup

Encore! Generative AI Meetup
2 Time Zones: 1 Community: Grow your Tour Business Using ChatGPT and More

Why and how can Generative AI help you increase tour bookings? Join this Insider Pro Meetup for an informal and informative discussion with expert Christian Watts, Magpie Travel and Kelsey Tonner, Guest Focus about the most exciting new technology since the Internet. Learn top tips (and what not to do!) to take advantage of powerful tools such as ChatGPT.

This global community conversation is Free to Insider Pro Access members.

Click to Read More
insider pro meetup

6 April 2023

Past Meetup


Is it a threat to tour operators and content marketers? Or will it be a huge advantage for tour operators and marketers who jump in and get familiar with how to use it to better their business (Hint, it’s the second one)? Hear from some experts in our industry, including Christian Watts, Magpie Travel, John Maguire, TripAdmit and Kelsey Tonner, Guest Focus about what they’ve been doing since the ChatGPT public launch in early November. Discuss the discovery of ways to use this amazing new technology to improve business offerings.

Free to Insider Pro Access members, RSVP required.


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insider pro meetup

2 March 2023

Past Meetup


If you are not experiencing trouble hiring, training & retaining guides, consider yourself lucky! Join in on our global community conversation around this where you can share how you are having success or share your challenges and discuss solutions. Guides are in demand and they are in the driver’s seat. We will discuss the consequences of this and ideas how to lock in a more solid, committed team.  Bring your questions and ideas for this discussion, moderated by experts Alan Armijo, TripSchool and Joan Keddell, International Tour Management Institute.

Free to Insider Pro Access members.

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insider pro meetup

2 February 2023

Past Meetup

Let’s Chat! How Operators Can Use Text & Instant Messaging to Improve Customer Service and Grow Sales

Chat, text and instant messaging have become a primary means of communication across operators, guides and guests. As a follow-up to the webinar the day before on How Tour, Activation & Attraction Operators can use these means to increase sales, this Insider Pro Meetup allows you to delve into the practical applications of implementing chat, text and messaging across your operations. There will be plenty of community discussion and Q&A with leading chat experts and operators.

Free for Insider Pro Access Members

Click to Read More
insider pro meetup

5 January 2023

Past Meetup

TOPIC: Owner Operators gear up! We are going to deep dive into the issues that make your business challenges unique. Whether you Own/Operate your experiences business, aspire to own/operate, or revel in thinking like an entrepreneur for your company, this is for you.

DESCRIPTION: Owner Operators face unique challenges, operationally and strategically. Meetup participants will help drive what is sure to be a lively conversation, with some potential topics to include the pitfalls and successes of growth, choosing to grow or stay small, how to implement new ideas and strategies with limited resources, how to add staff to a growing business and more. Join Torin Kexel from Flying Bike Tours and Chad Brodsky of City Brew Tours for our free, members-only global community conversation.

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insider pro meetup

1 December 2022

Past Meetup

Research Roundup: Key Trends for 2023

Recovery or recession? The big shift to small groups. The rise of TikTok. Mobile takes over. Last minute leads. Join Arival CEO Douglas Quinby to wrap up 2022 with an in-depth discussion around these key questions, trends and more.

Douglas will review key takeaways from several new Arival research reports from Arival and lead a discussion with Insider Pro Access members around what’s happening in the marketplace and how to prepare for 2023.

New research on the outlook for tours and attractions, based on the findings of current Reports:

  • The Outlook for Travel Experiences: 2019-2025
  • The 2022 Experiences Traveler
  • The Global Attractions Traveler
  • The Outlook for Operators

Bring your questions, share your learnings, Or, just listen in to the peer-to-peer discussion. Either way, you’ll come away with actionable insights to take you into the New Year.

Recommended viewing on-demand video from Arival 360 Las Vegas ahead of time: Douglas’ research presentation on the 2022 experiences traveler.

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insider pro meetup

3 November 2022

Past Meetup

TOPIC: Steps to Bring 2023 into Focus

Priorities! Step into the weeds during this community conversation around preparing your strategic direction for 2023 and beyond. Join your Insider Pro Access member global peers to talk candidly about what you are doing, what you wish you were doing, and what are others doing that is needed now to future-proof your business. Free to members, RSVP required.


Andrea Ross, Cultivate Advisors

Brian Cain, Crawl New Orleans

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insider pro meetup

6 October, 2022

Past Meetup

TOPIC: Arival Talks How to Measure Your Marketing

Do you ever wonder if the time and money you put into marketing has any real effect, or if you’re just sending all that marketing cash to the trash? Whether you’re bootstrapping your own marketing yourself, hiring marketing specialists to do it in-house, or working with external marketing agencies, join in on the community discussion on best practices to Measure your Marketing results. What is working and what isn’t? How do you find that out? Join your global peers and pros to talk ROI, results and resources, together.

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Insider Pro Meetup
insider pro meetup

1 September, 2022

Past Meetup

Topic: Arival Talks Storytelling and DEI (diversity, equity, and inclusion)

All members are invited to join this special Insider Pro Meetup for a discussion around Storytelling and DEI (diversity, equity, and inclusion). Crafting the perfect story arc and including diverse people and cultures drives our industry, let’s talk more about it. “There is no better return on investment for tour operators than creating phenomenal stories.” ~Akila McConnell

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insider pro meetup

4 August, 2022

Past Meetup

Summertime Social Media Skills to Last

Remember when social media did not influence your business? Neither do we. Join us for quick tips on finishing your tourism season strong with social media skills to last. Free to Insider Pro Access members. Participate in the community conversation, along with Arival expert leaders, around what makes social media work for you, especially when pulled in many different directions.

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insider pro meetup

7 July 2022

Past Meetup

Mid-Summer Meetup – Social

2022 is a game-changer.  Join our community conversation for a social hour, where we can vent, cheer, talk and trade tips. Bring your beverage of choice and wind down with peers who are all invested, too, in the Best Part of Travel.

Click to Read More
insider pro meetup

5 May, 2022

Past Meetup

Topic: Making Sure Your Website Delivers Direct Bookings: Conversion

Free for Insider Pro members! Join our continuing discussion around maximizing direct bookings on your website. What does your website tell your guests? What is working, what is not to convert to more sales? This is the second in a two-part series with the past April Meetup focusing on Content Creation and Ad Campaigns and this upcoming May Meetup focus on Conversion.

Arival Experts, speakers and presenters Vitality Levit, Gondola and Tom Kratsch, Activities & Tours Marketing, will help steer the community conversation among peers. You are encouraged to watch the Arival Direct Booking MasterClass and Content Masterclass sessions on-demand in advance of the Meetup.

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insider pro meetup

7 April, 2022 11:00am EST

Past Meetup

TOPIC: Making Sure Your Website Delivers Direct Bookings: Content Creation and Ad Campaigns

You are invited! Join our community discussion around maximizing direct bookings on your website. What does your website tell your guests? What is working, what is not and how to make effective change on the “face” of your experience? This will be a two-part series with the April Meetup focusing on Content Creation and Ad Campaigns and the May Meetup on Conversion.

Arival Experts, speakers and presenters Ryan O’Grady, Fotaflo and Nathan Andrew, Blend from our Direct Booking Masterclass sessions on-demand and from San Diego will help steer the conversation among peers.

You are encouraged to watch the Arival Direct Booking Masterclass on-demand sessions in advance of the Meetup.

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insider pro meetup

3 March, 2022

Past Meetup

TOPIC: Let’s talk DEI (Diversity, Equity, Inclusion): What is it anyway, and why is it good for your business?

We dug into the topics around DEI in San Diego, and the conversation continues here! Join our community discussion facilitated by some of our amazing Arival 360 San Diego session hosts as we continue to discuss ways to implement DEI practices and understand how they can positively impact your business, from product development to hiring to marketing. Whether you have expertise to share or questions to work through together, let’s connect at the next Insider Pro Access Meetup.

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insider pro meetup

2 February, 2022

Past Meetup

“Insider Pro Meetup – In person! No Zoom this month, as we celebrate our community poolside in San Diego for an exclusive happy hour. We’ll share drinks, toast to our colleagues afar and enjoy delicious appetizers as we connect (or reconnect!) with members from around the world”

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insider pro meetup

6 January, 2022

Past Meetup

Topic: Hiring and Retention

Let’s talk about staffing. Hiring and retention has a tremendous impact on your business. Connect with experts and colleagues in your Insider Pro community on what is working, what isn’t and steps to take in the New Year for the Best Part of Travel.

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insider pro meetup

2 December, 2021

Past Meetup

Our December Pro Meetup is Operators only and is open to both Pro Access and Free Insiders. We will open the floor to topics specific to operators, giving attendees the opportunity to learn from the experiences of others. After all, no one wants to have to reinvent the wheel, and this community is a wealth of knowledge and information! See you there!

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insider pro meetup

4 November, 2021

Past Meetup

In October we talked distribution strategies for different business types and sizes, the state and outlook for distribution, and more, but with the outsized role online travel agencies (OTA’s) and other distribution channels are set up to play in travel’s comeback, we just scratched the surface.

With so much ground to cover, November’s Pro Meetup will continue our community discussion, diving deeper around connectivity and OTA strategy, the growing importance of technology solutions, and how to know if a channel manager is right for you. Whether you have questions to ask or experience to add, join us!

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insider pro meetup

7 October, 2021

Past Meetup

OTAs and other distribution channels are set up to play a big role in travel’s comeback. In October’s Insider Pro Meetup, we’ll begin digging into distribution strategies for different business types and sizes, the state and outlook for distribution, the growing importance of technology in connectivity and distribution, and the role of channel managers. We will continue the discussion into the November Pro Meetup – there is a lot of ground to cover!

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insider pro meetup

2 September, 2021

Past Meetup

As the global travel industry shifts, we are all interested in better Understanding Today’s Traveler. The traveler of today is not the same as the pre-pandemic traveler. This Insiders Pro Meetup will focus on how that traveler has changed and what they’re looking for now. We’ll discuss what you are seeing from your guests, share exclusive new research from Arival, and brainstorm on how to serve traveler needs for the foreseeable future.

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insider pro meetup

4 August, 2021

Past Meetup

One of the many benefits of your membership is a series of private member Meetups. Register Now for your members-only virtual Insider Pro Meetup.

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Meetup Hosts

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Become an Arival Insider

Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021. articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview
Welcome to Arival!​

Arival is pleased to welcome all of its international attendees to the USA and would like to make the process as seamless as possible.

If you are traveling to the United States for tourism or business for 90 days or less, you may be eligible to visit the US without a visa if your country is participating in the Visa Waiver Program (VWP)

Visitor Visa​

Generally, a citizen of a foreign country who wishes to enter the United States must first obtain a visa, either a nonimmigrant visa for a temporary stay, or an immigrant visa for permanent residence. Visitor visas are nonimmigrant visas for persons who want to enter the United States temporarily for business (visa category B-1), for tourism (visa category B-2), or for a combination of both purposes (B-1/B-2).

Here are some examples of activities permitted with a visitor visa:

  • Business (B-1)
    • Consult with business associates
    • Attend a scientific, educational, professional, or business convention or conference
    • Settle an estate
    • Negotiate a contract

    Learn more about Business Travel to the United States on a visitor visa here

  • Tourism (B-2)
    • Tourism
    • Vacation (holiday)
    • Visit with friends or relatives
    • Medical treatment
    • Participation in social events hosted by fraternal, social, or service organizations
    • Participation by amateurs in musical, sports, or similar events or contests, if not being paid for participating
    • Enrollment in a short recreational course of study, not for credit toward a degree (for example, a two-day cooking class while on vacation)

    Learn more about Business Travel to the United States on a visitor visa here

  • Travel Purposes Not Permitted On Visitor Visas

    These are some examples of activities that require different categories of visas and cannot be done while on a visitor visa:

    • Study
    • Employment
    • Paid performances, or any professional performance before a paying audience
    • Arrival as a crewmember on a ship or aircraft
    • Work as foreign press, in radio, film, print journalism, or other information media
    • Permanent residence in the United StatesThese are some examples of activities that require different categories of visas and cannot be done while on a visitor visa:
      • Study
      • Employment
      • Paid performances, or any professional performance before a paying audience
      • Arrival as a crewmember on a ship or aircraft
      • Work as foreign press, in radio, film, print journalism, or other information media
      • Permanent residence in the United States
How to Apply

There are several steps to apply for a visa. The order of these steps and how you complete them may vary by U.S. Embassy or Consulate. Please consult the instructions on the U.S. Embassy or Consulate website.

Complete the Online Visa Application

  • Online Nonimmigrant Visa Application, Form DS-160 – Learn more about completing the DS-160. You must: 1) complete the online visa application and 2) print the application form confirmation page to bring to your interview.
  • Photo – You will upload your photo while completing the online Form DS-160. Your photo must be in the format explained in the Photograph Requirements.

Schedule an Interview

Interviews are generally required for visa applicants with certain limited exceptions below. Consular officers may require an interview of any visa applicant.

If you are age: Then an interview is:
13 and younger Generally not required
14-79 Required (some exceptions for renewals)
80 and older Generally not required

You should schedule an appointment for your visa interview at the U.S. Embassy or Consulate in the country where you live. You may schedule your interview at another U.S. Embassy or Consulate, but be aware that it may be more difficult to qualify for a visa outside of the country where you live.

Visa Appointment Wait Times

Wait times for interview appointments vary by location, season, and visa category, so you should apply for your visa early. Click the button below for more information on wait times, required documentation, interview tips, extending your stay and more.

Why Become an Arival Insider Pro Access Member?

20% discount on Arival In-person events

Access to Arival ProShield tailored insurance solutions by Granite Insurance is available exclusively for U.S.-based Arival Insider Pro Access Members. 

Access to the Arival Research Library including new research and reports

Free access to all Arival 360 Online events

Over 350+ on-demand videos featuring our industry’s thought leaders and instructional sessions to grow your business.

Free consulting seminar on optimizing Google’s Things to Do

More …

Sign Up

Please contact us at [email protected] if you need personal assistance.

These are the terms and conditions (the “Agreement”) governing Your participation in any Arival owned and/or operated event, meeting, show, seminar, or conference, whether held as a live, virtual, or hybrid (both live and virtual) event (the “Event”). By registering for the event, You agree to these terms, which form a binding legal contract between the Event owner and host, Arival, LLC (“Arival” or “Owner” or “Organizer”) and the registered attendee (“You,” “Your” or “Attendee”). If You are registering on behalf of another individual, it is Your responsibility to ensure the person participating is aware of these terms and accepts them. By completing the registration on behalf of another individual, You are warranting that You have made the Attendee aware of these terms and that they have accepted these terms.


Access. Your registration entitles You to access the Event for which You have registered. Any and all other costs associated with Your attendance shall be borne solely by You, and the Event shall have no liability for such costs.

Event Content. You acknowledge and agree that the Event, in its sole discretion, reserves the right to change any and all aspects of the Event, including but not limited to the Event name, themes, content, program, speakers, performers, hosts, moderators, venue, and time. Some Event content may be recorded by Arival and made accessible to paid Attendees.


Payment. The payment of the applicable fee for the Event is due upon registration. If such payment is insufficient or declined for any reason, Arival may refuse to allow You to access the Event and shall have no liability in that regard.

Event pricing varies based on company type. You are responsible for registering using Your applicable company type.

Taxes. The fees may be subject to sales tax, and value-added tax, or other taxes and duties, which, if applicable, will be clearly stated and charged to You in addition to the fees.

Electronic Communications. Once You have completed Your registration, You will receive Your registration confirmation by email. Please ensure that Your valid email is entered correctly on the registration form. Be sure to check Your junk email box, too, if any of Your Virtual Event email(s) are caught by spam filters. Arival shall not be liable for mis-entered email addresses or other data.

If You do not receive Your registration confirmation and fail to notify us by email at least 24 hours prior to the event, Arival shall not be liable if you cannot view the event live.

You will receive essential Event information for registered attendees electronically at the email address provided on Your registration form.

In addition, You will also be subscribed as an Arival Insiders Free Access member if You are not already a member, which includes notifications of future events as well as the Arival newsletter and other communications. If You would like to opt-out of any of these benefits, a link is provided in each email to provide the ability to opt out.


All cancellations must be submitted in writing to [email protected]. Cancellations outside of 60 days shall be refunded in full without an administrative fee. Cancellations received inside 60 days of the published event start date are subject to loss of all monies paid with no credit for future events. Registration fee refund coverage may be offered.  Name change requests and ticket transfers are subject to a 100.00 change fee. The currency of refunds and fees will be the same as the currency in which tickets are sold.

Virtual Events. Please note that you are still responsible for payment if You do not cancel and do not access the Virtual Event. In no event shall Arival be obligated to refund all or a portion of the registration fee.

Health & Safety Protocols. Arival is committed to producing a successful, productive, and, above all, safe Event for all Attendees, Arival staff, and hotel staff. We establish on-site preparedness plans and health & safety protocols to allow each attendee to feel as safe as possible and reduce the possibility of COVID transmission. Final protocols will be determined by 60 days prior to the event and will be based on recommendations from national, local and other health authorities.

By registering for the event, you confirm that You will abide by the safety measures that Arival puts into place. Failure to abide by the safety measures may result in the cancellation of Your registration with no refund.

Policies for attendance at the Event will be subject to change as conditions change regarding Covid-19. A final determination of policies will be made no later than 70 days prior to the event start date. This provides You with one week to cancel Your registration if You are not willing or able to comply with the Event policies. Arival reserves the right to set the safety measures at its sole discretion.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable.



Each Attendee agrees that during Arival, he/she shall conduct themselves professionally and courteously at all times with respect to Arival staff, sponsors, and Attendees. If an Attendee fails to comply with these expectations or behaves in a rude or unacceptable manner, Arival reserves the right to terminate the Attendee’s continued attendance at the Arival Event and will revoke their credentials. The Attendee agrees to return the credentials to an Arival representative upon request and will lose all fees paid to Arival. Expenses resulting from this revocation of Arival credentials are the sole responsibility of the Attendee. See our full Code of Conduct here.


By registering for an Arival Event ticket, you agree not to sell, trade, transfer, or share your access link and/or code unless the Organizer grants such transfer. If Arival determines that You have violated this policy, Arival may cancel Your access, retain any payments made by You, and ban You from future Events, in addition to any other actions deemed appropriate.


Attendees may not record or broadcast audio or video of sessions at Arival Events.


Arival reserves the right to deny participation to anyone who engages in or is reputed to engage in unethical or non-compliant business practices


The undersigned hereby acknowledges that Arival provides various companies with the opportunity to sponsor and host a variety of functions and social events during Arival (herein “Sponsored Event”) and that these sponsors pay an additional fee to host these events. To provide the sponsors with the maximum opportunity to host a successful Sponsored Event, Arival will not permit functions, social events, or gatherings of ten or more attendees to take place during the Arival event that would detract from the attendance of Arival attendees at any/all Sponsored Events. Exceptions for special circumstances may be granted if they have been previously requested in writing and approved by an authorized Arival representative. Therefore, the undersigned agrees not to organize, sponsor, or operate any function, social event, or gathering of ten or more attendees, either directly or indirectly, during Arival. If any individual, company, or entity breaches this agreement, the undersigned acknowledges that Arival shall have the right, to terminate the participation of that attendee, as well as any of its/their associates, representatives, and/or employees participating at Arival.


Please review our Privacy Policy here

Your decision to register for an Arival event indicates your understanding of and agreement with our Privacy Policy.

Attendee acknowledges that Arival provides our sponsors with the PII of our Attendees/Attendees and hereby provides consent to have their PII included in the list provided to sponsors. The data provided will be used by sponsor companies for the sole purpose of marketing the products and services of the sponsor companies and will not be sold, traded, or otherwise given to any other company or person. All sponsor companies provided with PII have warrantied that they are GDPR compliant.


Should acts of God, acts of war or terrorism, pandemic, strikes, lockouts, labor disputes, inability to obtain labor or material, governmental restrictions or regulations, judicial order or other casualty or cause, not within the control of Arival make it impractical or impossible for the Arival Event to be held, Arival shall have the right, without obligation, to select an alternate date and venue for in-person events, and in such case Attendee agrees to participate per the terms and conditions herein.

If Arival is prevented from carrying out its obligations as it pertains to the Event for which You registered as a result of any cause beyond its control, or such Event cannot be conducted Live or Virtually due to any cause, not within the control of the Organizer, (collectively a “Force Majeure”) Arival shall have the right to immediately terminate the affected Event without liability and shall be relieved of its obligations to Registrant. If an affected Virtual Event is terminated due to a Force Majeure occurrence before the first day of the Virtual Event, then Arival will make every effort to reschedule the affected Virtual Event, and Your registration fee will be applied to the rescheduled Virtual Event. In such case, as the Virtual Event cannot be rescheduled within 60 days as a result of any Force Majeure event, Arival shall have the right to immediately and permanently terminate the affected Virtual Event without liability and shall be relieved of its obligations to Registrant.

For purposes hereof, the phrase “cause not within the control of the Organizer” shall include failures of a software or issue with the hosting or other required platform in the case of virtual events, or in the case of all events both virtual and in-person shall include fire, casualty, flood, epidemic, earthquake, explosion or accident, blockage, embargo, inclement weather, governmental restraints, restraints or orders of civil defense or military authorities, act of public enemy, riot or civil disturbance or commotion, malicious damage, sabotage, vandalism, acts of terrorism, or other similar activities, strike, lockout, boycott or other labor dispute or disturbance, inability to secure sufficient labor, technical or other personnel, absence of premises required for the Exhibition, failure, impairment or lack of adequate transportation facilities, inability to obtain or requisition or commandeering of necessary supplies or equipment, change in local, state or other law, ordinance, rule, order, decree or regulation, whether legislative, executive or judicial, and whether constitutional, or act of God and the words “act(s) of” shall include “threat of or perceived threat of”.

A Force Majeure event specifically includes the following:

  • If a local, county, state or national governmental authority issues any order or recommendation: (i) for individuals in the local government area of the scheduled Event to limit their time away from their residence or property (except for essential activities, functions, and businesses); (ii) for persons arriving at any airport from any one or more major cities or metropolitan areas (population greater than 500,000) to isolate or self-quarantine for any period of time (even if subject to certain exceptions) when the total of originating cities represents 5% or greater of total event attendance; (iii) to restrict public gatherings in enclosed spaces to less than 400 people in the scheduled local government area.

All intellectual property rights in and to the Event, the Event content, and all materials distributed at or in connection with the Event are owned by Arival or the Event sponsors or speakers presenting at the event. You may not use or reproduce or allow anyone to use or reproduce any trademarks or other trade names appearing at the Event, in any Event content, or in any materials distributed at or in connection with the Event for any reason without the prior written permission of Arival.

For the avoidance of doubt, nothing in this Agreement shall be deemed to vest in you any legal or beneficial right in or to any trademarks or other intellectual property rights owned or used under license by Arival or any of its affiliates; nor does this Agreement grant to You any right or license to any other intellectual property rights of Arival or its affiliates, all of which shall at all times remain the exclusive property of Arival and its affiliates.


You as Attendee hereby authorizes Arival to use, reproduce, and/or publish photographs and/or video that may pertain to the Attendee —including image, likeness, and/or voice without compensation. The Attendee understands that this material may be used in various publications, public affairs releases, recruitment materials, broadcast public service advertising (PSAs), or other related endeavors. This material may also appear on the Arival website, web blogs, social media pages, and posts. This authorization is continuous, and Arival may publish materials, use the Attendee’s name, photograph, and/or make reference to the undersigned in any manner that Arival deems appropriate in order to promote/publicize Arival events. The Attendee hereby releases Arival, its partners, employees, contractors and agents, the photographer/videographer, and any other associated vendors from any and all claims or liabilities.

Use of Likeness. By participating in the Event, You acknowledge and agree to grant the Event the right at the Event to record, film, live stream, photograph, or capture Your likeness in any media now available or hereafter developed and to distribute, broadcast, use, or otherwise globally to disseminate, in perpetuity, such media without any further approval from You or any payment to You. This grant to the Event includes, but is not limited to, the right to edit such media, the right to use the media alone or together with other information, and the right to allow others to use or disseminate the media.


Attendee and each of its agents, employees, and representatives, hereby waive and release any claim of any type or nature whatsoever against Arival and each of its agents, partners, employees, representatives, successors, and assigns, arising out of or relating to his/her/its participation in Arival or attendance at Arival, including, but not limited to personal injury, damage to personal property, theft, etc. Furthermore, Attendee for itself and each of its agents, employees, and representatives, hereby agree to indemnify and hold harmless Arival and each of its agents, partners, employees, representatives, successors, and assigns from any claim, demand, lawsuit, or dispute of every type or nature whatsoever (including their reasonable attorney’s fees and costs incurred), arising out of or relating to his/her participation in Arival or attendance at Arival.


This contract shall be governed by the laws of the State of Colorado. The prevailing party in any arbitration or litigation concerning the terms and conditions of this proposal shall be entitled to reasonable attorney’s fees and costs.

Disclaimer of Warranties, Limitation of Liability

Arival gives no warranties in respect of any aspect of the Event or any materials related thereto or offered at the Event and, to the fullest extent possible under the laws governing this Agreement, disclaims all implied warranties, including but not limited to warranties of fitness for a particular purpose, accuracy, timeliness, and merchantability. The Event is provided on an “as-is” basis. The views, opinions, and positions expressed by the speakers, attendees, or sponsors at the Event are theirs alone and do not necessarily reflect the views, opinions, or positions of Arival or any employee thereof. Arival makes no representations as to accuracy, completeness, timeliness, suitability, or validity of any information presented by speakers, attendees, or sponsors at an Arival Event and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. Arival does not endorse and expressly disclaims all liability relating to any of the products or services provided by speakers, attendees, or sponsors.

Except as required by law, neither Arival nor its affiliates shall be liable for any direct, indirect, special, incidental, or consequential costs, damages, or losses arising directly or indirectly from the Event or other aspect related thereto or in connection with this Agreement.

The maximum aggregate liability of Event for any claim in any way connected with, or arising from, the Event or this Agreement, whether in contract, tort, or otherwise (including any negligent act or omission), shall be limited to the amount paid by you to Arival under this Agreement.


Arival’s failure to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder. Arival shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Arival’s reasonable control. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable, or sub-licensable by you except with Arival’s prior written consent. This Agreement shall be governed by the laws of the State of Colorado, and the parties shall submit to the exclusive jurisdiction of the Colorado courts. A party that substantially prevails in action brought under this Agreement is entitled to recover from the other party its reasonable attorneys’ fees and costs. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of this Agreement and that all modifications must be in writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement, and you acknowledge that you do not have any authority of any kind to bind Arival in any respect whatsoever. a


At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].