Insider Pro Meetups

Join us in networking with experts + peers to discuss relevant topics and meet the Arival team at the members-only virtual Insider Pro Meetup.

NEXT PRO MEETUP DATE: 7 December 2023

 

 

Join Us for

January Insider Pro Meetup

REGISTER NOW FOR YOUR NEXT MEETUP!

Meetup Calendar Combined Shape

Thurs, 5 January 2023
11:00am – Noon EDT/ 5:00pm – 6:00pm CET

TOPIC: Owner Operators gear up! We are going to deep dive into the issues that make your business challenges unique. Whether you Own/Operate your experiences business, aspire to own/operate, or revel in thinking like an entrepreneur for your company, this is for you.

DESCRIPTION: Owner Operators face unique challenges, operationally and strategically. Meetup participants will help drive what is sure to be a lively conversation, with some potential topics to include the pitfalls and successes of growth, choosing to grow or stay small, how to implement new ideas and strategies with limited resources, how to add staff to a growing business and more. Join Torin Kexel from Flying Bike Tours and Chad Brodsky of City Brew Tours for our free, members-only global community conversation.

Why Attend

The Arival Expert Network

Learn, listen, share, and grow with our Arival Experts – The Network is comprised of a group of experienced experts in the In-Destination industry. Most of them are CEOs and directors of their companies and love to help operators of tours, activities, attractions, and experiences grow their business.

Connect Across the Industry

It’s not what you know; it’s who you know. Ok, it’s probably both, but who you know certainly counts for a lot! Arival attracts the brightest minds and innovative brands from across our industry. Connect and build relationships with industry leaders, experts and peers, exchange expertise and knowledge, trade tips, find new business opportunities, and create those mystical ‘synergies’ we all know can take a business to the next level.

Upcoming Meetups
Past Meetups
insider pro meetup

7 December 2023

Strategizing for Success: A Pro Guide to Tour Operator Planning for 2024

Thursday, 7 December 2023

11-12pm EDT/ 5-6pm CET

Ready to set sail for a successful year ahead? Tune in to the next Arival Insider Pro Meetup on Thursday, 7 December. We’ll be joined by Renee Ventrice, Co-Owner of Cork & Keg Tours, for a dive into the essential factors that will shape your tour operator planning for 2024. In this candid discussion, we will explore the critical considerations defining your 2024.

You’ll gain valuable knowledge on how to adapt to emerging market trends, incorporate sustainability practices, embrace technology, action customer feedback and enhance operational efficiency. We’ll also discuss the art of pricing, customer loyalty, and effective marketing strategies to set you ahead of the competition and on the path to success in 2024.

Don’t miss this opportunity to connect, learn, and grow with the Arival Community. Mark your calendar, and let’s chart your course for a prosperous year ahead. See you there!

Open to all Pro Access members, RSVP required.

 

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insider pro meetup

7 September 2023

Tours & Activities Marketing Roundtable

Thursday, 7 September 2023

While we eagerly await Arival 360 | Orlando in October, we thought we would get the great insights started early! Join us and our friends from Propellic for an open-format sharing session where tour operators and OTAs will come together for a 45-minute roundtable to share experiences and discuss marketing tactics and best practices.

What You’ll Learn:

  • What’s new in marketing for tours & activities
  • Specific marketing tactic that tour operators & OTAs can implement to grow their businesses
  • Market Pulse – How are bookings performing this month?

Open to all Free and Pro Access members, RSVP required.

 

insider pro meetup

13 July 2023

When Things Go Wrong: Incident Response Strategies

Join us for an insightful session with experts from Granite Insurance about the best ways to handle the unexpected. Granite specializes in creating tailored insurance products for Tour and Activities operators, and will help you understand the inherent risks of the industry and share tools to help mitigate risks and strategies on how best to take action when things go wrong.

Open to all Free and Pro Access members, RSVP required.

 

insider pro meetup

1 June 2023

Surf’s Up: Make a Splash on Social Media This Summer

It’s time to level up your social media game for the summer tourism season! Whether you’re a newbie or a pro at social media marketing, this Meetup event is the place to be. We’ll discuss how to use social media to grab attention, attract new customers, and stand out from the competition.

Our social media gurus will share the hottest trends, talk killer content ideas, and foolproof strategies to make your brand shine on all the major social media platforms. Think you’ve got what it takes to make your content go viral? Come join us and prove it!

Swap stories, share ideas, and connect with other Insider experience providers. This is your chance to get inspired, take your social media skills to the next level, and make some awesome new connections.

Learn from the best of the best: Each other. A monthly gathering of Arival Insider Pro Access members to network, swap insights, struggles, and solutions with your savvy peers and experts who get it. Themed around a different topic each month, our intimate Pro Meetups are where the best industry learning and connections happen.

Free to Insider Pro Access members, RSVP required.

 

insider pro meetup

2 November 2023

Post Orlando Debrief & The 2024 U.S. Experiences Traveler Report

Thursday, 2 November 2023
11-12pm EDT/ 5-6pm CET

Curious about the U.S. experiences traveler – who they are, what they seek, and what 2024 holds in store for them?

Tune in on Thursday, November 2 as Arival Co-founder & CEO, Douglas Quinby, joins us for a post Orlando debrief where we’ll be unpacking our 2024 U.S. Experiences Traveler Report! Based on a survey of 1,000 U.S. travelers, this report looks at the tours, activities and attractions they book, why they book and what they want, how and when they book, what matters most to them, and much more. This is an essential report for any creator or seller of in-destination experiences serving the U.S. traveler.

What You’ll Learn:

Get key insights and actionable recommendations to develop the products and services travelers are seeking in 2024

Understand how traveler planning and booking behaviors are changing and develop strategies to meet your customers where they are looking

Open to all Pro Access members, RSVP required.

 

insider pro meetup

5 May 2023

Encore! Generative AI Meetup
2 Time Zones: 1 Community: Grow your Tour Business Using ChatGPT and More

Why and how can Generative AI help you increase tour bookings? Join this Insider Pro Meetup for an informal and informative discussion with experts Eliav Cohen, The Bot Lab/Seattle Ballooning and Kelsey Tonner, Guest Focus. Learn top tips (and what not to do!) on how to use powerful tools such as ChatGPT to your advantage.

This global community conversation is Free to Insider Pro Access members, RSVP required.

Contact [email protected] for more info

 

insider pro meetup

4 May 2023

Encore! Generative AI Meetup
2 Time Zones: 1 Community: Grow your Tour Business Using ChatGPT and More

Why and how can Generative AI help you increase tour bookings? Join this Insider Pro Meetup for an informal and informative discussion with expert Christian Watts, Magpie Travel and Kelsey Tonner, Guest Focus about the most exciting new technology since the Internet. Learn top tips (and what not to do!) to take advantage of powerful tools such as ChatGPT.

This global community conversation is Free to Insider Pro Access members, RSVP required.

Contact [email protected] for more info

 

insider pro meetup

2 March 2023

A monthly gathering of Arival Insider Pro Access members to network, swap insights, struggles, and solutions with your savvy peers and experts who get it. Themed around a different topic each month, our intimate Pro Meetups are where the best industry learning and connections happen.

If you are not experiencing trouble hiring, training & retaining guides, consider yourself lucky! Join in on our global community conversation around this where you can share how you are having success or share your challenges and discuss solutions. Guides are in demand and they are in the driver’s seat. We will discuss the consequences of this and ideas how to lock in a more solid, committed team.  Bring your questions and ideas for this discussion, moderated by experts Alan Armijo, TripSchool and Joan Keddell, International Tour Management Institute. Free to Insider Pro Access members, RSVP required.

 

insider pro meetup

2 February 2023

TOPIC: Let’s Chat! How Operators Can Use Text & Instant Messaging to Improve Customer Service and Grow Sales

DESCRIPTION:
Chat, text and instant messaging have become a primary means of communication across operators, guides and guests. As a follow-up to the webinar the day before on How Tour, Activation & Attraction Operators can use these means to increase sales, this Insider Pro Meetup allows you to delve into the practical applications of implementing chat, text and messaging across your operations. There will be plenty of community discussion and Q&A with leading chat experts and operators. Attendance at the webinar the day before is encouraged but not required to join this Meetup.

We also suggest you review key findings in advance from the Arival Guide: The Power of Chat including:

  • How operators are using chat and messaging today
  • How messaging can benefit your business
  • Best practices for improving the guest experience and increasing sales
  • A review of available chat platforms
  • How to evaluate chat platforms and find the right one for you.

Free for Insider Pro Access Members, RSVP required.

 

insider pro meetup

3 August 2023

Arival Insider Pro Summer Social

Thursday, 3 August 2023
11-12pm EDT/ 5-6pm CET

Summer (or winter, for our friends in the Southern Hemisphere!) is halfway over and we can’t believe how fast it’s going! For that very reason, we wanted to take a break from our busy schedules to simply check in with our Insiders and see how everything’s going. Join us for a casual catch-up where we’ll be sharing mid-year musings, latest industry trends, and maybe even a surprise or two depending on who pops in. Bring your favorite summer beverage or dessert and prepare to chill.

Open to all Free and Pro Access members, RSVP required.

 

insider pro meetup

6 April 2023

A monthly gathering of Arival Insider Pro Access members to network, swap insights, struggles, and solutions with your savvy peers and experts who get it. Themed around a different topic each month, our intimate Pro Meetups are where the best industry learning and connections happen.

Is it a threat to tour operators and content marketers? Or will it be a huge advantage for tour operators and marketers who jump in and get familiar with how to use it to better their business (Hint, it’s the second one)? Hear from some experts in our industry, including Christian Watts, Magpie Travel, John Maguire, TripAdmit and Kelsey Tonner, Guest Focus about what they’ve been doing since the ChatGPT public launch in early November. Discuss the discovery of ways to use this amazing new technology to improve business offerings. Free to Insider Pro Access members, RSVP required.

 

 

insider pro meetup

5 January 2023

TOPIC: Owner Operators gear up! We are going to deep dive into the issues that make your business challenges unique. Whether you Own/Operate your experiences business, aspire to own/operate, or revel in thinking like an entrepreneur for your company, this is for you.

DESCRIPTION: Owner Operators face unique challenges, operationally and strategically. Meetup participants will help drive what is sure to be a lively conversation, with some potential topics to include the pitfalls and successes of growth, choosing to grow or stay small, how to implement new ideas and strategies with limited resources, how to add staff to a growing business and more. Join Torin Kexel from Flying Bike Tours and Chad Brodsky of City Brew Tours for our free, members-only global community conversation.

 

insider pro meetup

1 December 2022

Research Roundup: Key Trends for 2023

Recovery or recession? The big shift to small groups. The rise of TikTok. Mobile takes over. Last minute leads. Join Arival CEO Douglas Quinby to wrap up 2022 with an in-depth discussion around these key questions, trends and more.

Douglas will review key takeaways from several new Arival research reports from Arival and lead a discussion with Insider Pro Access members around what’s happening in the marketplace and how to prepare for 2023.

New research on the outlook for tours and attractions, based on the findings of current Reports:

  • The Outlook for Travel Experiences: 2019-2025
  • The 2022 Experiences Traveler
  • The Global Attractions Traveler
  • The Outlook for Operators

Bring your questions, share your learnings, Or, just listen in to the peer-to-peer discussion. Either way, you’ll come away with actionable insights to take you into the New Year.

Recommended viewing on-demand video from Arival 360 Las Vegas ahead of time: Douglas’ research presentation on the 2022 experiences traveler.

 

Meetup Hosts

All Hosts Combined Shape
THE ARIVAL INSIDER PRO ACCESS MEMBERSHIP; YOU GET ALL THIS TO HELP YOU ADVANCE YOUR BUSINESS.

Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive

Access to the entire library of over 150 video sessions and webinars

Arival.guides

Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021.

Arival.travel articles

Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access

Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars

Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events

20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program

Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars

Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory

Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage

Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports

Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos

Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more

Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview
Welcome to Arival!​

Arival is pleased to welcome all of its international attendees to the USA and would like to make the process as seamless as possible.

If you are traveling to the United States for tourism or business for 90 days or less, you may be eligible to visit the US without a visa if your country is participating in the Visa Waiver Program (VWP)

Visitor Visa​
Overview

Generally, a citizen of a foreign country who wishes to enter the United States must first obtain a visa, either a nonimmigrant visa for a temporary stay, or an immigrant visa for permanent residence. Visitor visas are nonimmigrant visas for persons who want to enter the United States temporarily for business (visa category B-1), for tourism (visa category B-2), or for a combination of both purposes (B-1/B-2).

Here are some examples of activities permitted with a visitor visa:

  • Business (B-1)
    • Consult with business associates
    • Attend a scientific, educational, professional, or business convention or conference
    • Settle an estate
    • Negotiate a contract

    Learn more about Business Travel to the United States on a visitor visa here

  • Tourism (B-2)
    • Tourism
    • Vacation (holiday)
    • Visit with friends or relatives
    • Medical treatment
    • Participation in social events hosted by fraternal, social, or service organizations
    • Participation by amateurs in musical, sports, or similar events or contests, if not being paid for participating
    • Enrollment in a short recreational course of study, not for credit toward a degree (for example, a two-day cooking class while on vacation)

    Learn more about Business Travel to the United States on a visitor visa here

  • Travel Purposes Not Permitted On Visitor Visas

    These are some examples of activities that require different categories of visas and cannot be done while on a visitor visa:

    • Study
    • Employment
    • Paid performances, or any professional performance before a paying audience
    • Arrival as a crewmember on a ship or aircraft
    • Work as foreign press, in radio, film, print journalism, or other information media
    • Permanent residence in the United StatesThese are some examples of activities that require different categories of visas and cannot be done while on a visitor visa:
      • Study
      • Employment
      • Paid performances, or any professional performance before a paying audience
      • Arrival as a crewmember on a ship or aircraft
      • Work as foreign press, in radio, film, print journalism, or other information media
      • Permanent residence in the United States
How to Apply

There are several steps to apply for a visa. The order of these steps and how you complete them may vary by U.S. Embassy or Consulate. Please consult the instructions on the U.S. Embassy or Consulate website.

Complete the Online Visa Application

  • Online Nonimmigrant Visa Application, Form DS-160 – Learn more about completing the DS-160. You must: 1) complete the online visa application and 2) print the application form confirmation page to bring to your interview.
  • Photo – You will upload your photo while completing the online Form DS-160. Your photo must be in the format explained in the Photograph Requirements.

Schedule an Interview

Interviews are generally required for visa applicants with certain limited exceptions below. Consular officers may require an interview of any visa applicant.

If you are age: Then an interview is:
13 and younger Generally not required
14-79 Required (some exceptions for renewals)
80 and older Generally not required

You should schedule an appointment for your visa interview at the U.S. Embassy or Consulate in the country where you live. You may schedule your interview at another U.S. Embassy or Consulate, but be aware that it may be more difficult to qualify for a visa outside of the country where you live.

Visa Appointment Wait Times

Wait times for interview appointments vary by location, season, and visa category, so you should apply for your visa early. Click the button below for more information on wait times, required documentation, interview tips, extending your stay and more.

BECOME AN INSIDER TODAY!
LEARN MORE
Why Become an Arival Insider Pro Access Member?

20% discount on Arival In-person events

Access to Arival ProShield tailored insurance solutions by Granite Insurance is available exclusively for U.S.-based Arival Insider Pro Access Members. 

Access to the Arival Research Library including new research and reports

Free access to all Arival 360 Online events

Over 350+ on-demand videos featuring our industry’s thought leaders and instructional sessions to grow your business.

Free consulting seminar on optimizing Google’s Things to Do

More …

Sign Up
EVENT REFUND PROGRAM​

Please contact us at [email protected] if you need personal assistance.

The Global Refund Program reimburses you for the Ticket Cost of a non-refundable, unused Ticket, less any Refunds if a Ticketholder is unable to use their Ticket due to one or more of the following reasons:
  1. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder which results in a Ticketholder being unable to attend the Event for which the Ticket is purchased. In the case of such Injury or Illness, the Ticketholder must be examined by a physician, who must advise the Ticketholder in writing not to attend the Event.
  2. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder’s Immediate Family Member which requires the Ticketholder to provide primary care to that person. In the case of such Injury or Illness, the Ticketholder’s Immediate Family Member must be examined by a Physician.
  3. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder’s Immediate Family Member that is considered life-threatening or requiring hospitalization. In the case of such Injury or Illness, the Ticketholder’s Immediate Family Member must be examined by a Physician.
  4. A Ticketholder receiving a positive COVID-19 Test resulting in the Ticketholder being unable to attend the Event due to a requirement to self-isolate. You must provide evidence of a positive COVID-19 Test.
  5. A Ticketholder who is deemed to be in a high-risk group and is advised by a Physician not to attend the Event. Ticketholder must not have knowledge of being in a high-risk group at the time of purchase.
  6. A Ticketholder’s death on or within 30 days prior to the Event.
  7. The death of a Ticketholder’s Immediate Family Member on or within 30 days prior to the Event.
  8. A Ticketholder being directly involved in a Traffic Accident on the day of the event that causes damage to a Ticketholder’s vehicle creates an immediate need for repair to ensure the safe operation of the vehicle.
  9. A Mechanical Breakdown of a Ticketholder’s vehicle within 48 hours of the Event, resulting in the non-use of the vehicle as transportation to the Event. You must provide proof of the Mechanical Breakdown, such as a tow truck or mechanic’s receipt or a police report.
  10. A Ticketholder who is on Active Military Duty having been deployed overseas at the time of the Event.
  11. A Ticketholder being directly or indirectly involved in a traffic accident en route to departure on a Common Carrier resulting in the Ticketholder missing transportation to the Event, provided that the transportation was scheduled to depart no more than 48 hours prior to the Event, and the Common Carrier was unable to accommodate the Ticketholder on later transportation which would arrive in time to attend the Event.
  12. A Ticketholder not arriving at the venue due to a delay by the Common Carrier used for transportation.
  13. Severe weather conditions result in the Ticketholder’s inability to attend the Event. The Ticketholder must be unable to reach the Event by car or Common Carrier. This does not include weather such as heavy snowfall with roads open, ice on roads, or abnormally heavy rain unless the intervention of authorities is involved. If the event is canceled due to weather, the Ticketholder will not qualify for a refund.
  14. Fire, burglary, vandalism, or Natural Disaster causes the Ticketholder’s home to be uninhabitable after the purchase of Tickets and before the date of the event.
  15. Fire, burglary, vandalism, flood, or Natural Disaster causes the Ticketholder’s place of work to be unsuitable for normal business practice after the purchase of Tickets and within 48 hours of the Event.
  16. A Ticketholder’s or their Spouse’s job is relocated 100 miles or more from the Ticketholder’s primary residence. Accepting a new job with another employer is not considered relocation and does not qualify for a refund.
  17. A Ticketholder or their Spouse being laid off or terminated through no action or fault of their own, after at least 3 continuous years of permanent employment with the same employer. The termination must occur after the purchase date. Self-employed workers, volunteer workers, or any other unpaid workers do not qualify for a refund.
  18. A Ticketholder being required to serve jury duty or being served with a subpoena or court order requiring attendance in court the day the Event is scheduled, preventing the attendance of the Event.
  19. A minor Ticketholder being unable to attend an Event because the Ticketholder on whom they are dependent to take them to the Event is unable to take them due to one or more of the reasons listed above.
WHAT WE WILL NOT REFUND
No refund will be provided as a result whether directly or indirectly of the following:
  1. Alcohol or substance abuse; or conditions or physical complications related thereto of a Ticketholder or a Ticketholder’s Immediate Family Member;
  2. Any general restrictions imposed on traveling or gathering as a result of COVID-19;
  3. Any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalization of or requisition or destruction of or damage to property by or under the order of any government or public or local authority;
  4. Nuclear reaction, radiation, or radioactive contamination;
  5. Terrorism;
  6. Pollution or threat of pollutant release;
  7. Any unlawful acts committed by a Ticketholder or Ticketholder’s Immediate Family Members
  8. The Event being canceled by the venue or promoter for any reason (including bad weather);
  9. Lost or stolen Tickets;
  10. Dental treatment, except as a result of an Injury to sound natural teeth;
  11. Participation in any military service, maneuver or training exercise not overseas;
  12. Inability to obtain a visa required for travel;
  13. Making a false or fraudulent refund application or support a refund application by false or fraudulent document, device, or statement;
  14. Submitting your refund request more than 45 days after the Event;
  15. Any expected or foreseeable events not listed under the What We Will Refund section
GENERAL CONDITIONS
  • You must provide sufficient documentation to verify your refund request falls under one or more of the reasons listed in the What We Will Refund section.
  • You must make all necessary arrangements to arrive at the event on time.
  • You must not be aware of any material fact, matter or circumstance, at the time the refund protection was purchased, which may give rise to a refund request.
  • You must take all reasonable precautions to prevent or reduce any request for a refund
UNLESS WE AGREE OTHERWISE:
  • The language of this document and all communications relating to it will be English; and
  • All aspects of the contract, including negotiation and performance, are subject to English laws and the decisions of English courts.
DEFINITIONS
  • Accident means an unexpected, unintended, unforeseeable event.
  • Active Military Duty means serving in the armed forces.
  • Common Carrier means an entity licensed to carry passengers for hire by air, or on land or water. Common Carrier does not include vehicle rental companies.
  • COVID-19 means Coronavirus disease known as COVID-19.
  • COVID-19 Test means any positive test for COVID-19 that can be evidenced and requires a Ticketholder to self-isolate.
  • Event means an experience or a series of experiences, with specified or expiration dates, that a Ticketholder reserves, registers, attends, or participates in such as sports, performing arts, camps, tournaments, conferences, lodging, specialized classes, spa treatments, or other similar experiences.
  • Illness means a sickness, infirmity, or disease that begins after the Ticket is purchased, which prevents the Ticketholder from attending the Event, and is not a Pre-existing Condition.
  • Immediate Family Member means a Ticketholder’s spouse, parent, child, foster child, stepchild or child-in-law.
  • Injury means bodily injury caused by an Accident, directly and independently of all other causes and sustained on or after the purchase date and before the Event Date.
  • Mechanical Breakdown means a mechanical issue that prevents a vehicle from being driven, a flat tire requiring professional roadside assistance, or a vehicle becoming inoperable. Mechanical breakdown does not include running out of fuel, the need for routine maintenance, or inoperability because of lost, unavailable, or stolen keys.
  • Natural Disaster means flood, wildfire, hurricane, tornado, earthquake, tsunami, volcanic eruption, blizzard, or avalanche that is due to natural causes.
  • Physician means a licensed/qualified medical practitioner who is practicing within the scope of his or her license/qualification and who is licensed to prescribe and administer medication and to perform surgery that is appropriate for the condition and locality. A Physician does not include someone residing in Your home, an Immediate Family Member, or Your in-laws (parent, child, sibling), aunt, uncle, niece, nephew, or legal guardian.
REFUND MEANS:
  • Money returned to You by the supplier;
  • Any credit or voucher for future events You receive or are entitled to receive from the supplier; or
  • Any credits, recoveries, or reimbursements You receive or are entitled to receive from Your employer, a credit card issuer, or any other institution.
  • Spouse means a Ticketholder’s lawful spouse as defined by law and includes civil unions and domestic partners.
  • Ticket means the registration or reservation required to attend or participate in an Event and paid for in full by You. A ticket is deemed used once the Ticketholder attends any part of the Event.
  • Ticket Cost means the total amount paid for one Ticket, including any prorated taxes, fees, and shipping costs. Ticket Cost does not include costs added after the refund protection has been provided.
  • Ticketholder means the person to whom this ticket is issued and has an incidence of ownership under this ticket. Ticketholder does not include a Ticket Reseller.
  • Ticket Reseller means a person or entity that buys tickets for the purpose of resale and includes any marketplace designed to facilitate such resale. Ticket Reseller includes ticket scalpers and ticket brokers.

THE “GLOBAL REFUND PROGRAM” IS A PROGRAM OF JSV EVENTS LIMITED WITH REIMBURSEMENTS MADE BY VERICLAIMS, INC. POWERED BY FANSHIELD INTERNATIONAL, LLC AS AN AUTHORIZED REPRESENTATIVE OF JSV EVENTS LIMITED (REGISTRATION NO 10712264)

TERMS AND CONDITIONS

Please contact us at [email protected] if you need personal assistance.

These are the terms and conditions (the “Agreement”) governing Your participation in any Arival owned and/or operated event, meeting, show, seminar, or conference, whether held as a live, virtual, or hybrid (both live and virtual) event (the “Event”). By registering for the event, You agree to these terms, which form a binding legal contract between the Event owner and host, Arival, LLC (“Arival” or “Owner” or “Organizer”) and the registered attendee (“You,” “Your” or “Attendee”). If You are registering on behalf of another individual, it is Your responsibility to ensure the person participating is aware of these terms and accepts them. By completing the registration on behalf of another individual, You are warranting that You have made the Attendee aware of these terms and that they have accepted these terms.

ATTENDEE PROVISIONS

Access. Your registration entitles You to access the Event for which You have registered. Any and all other costs associated with Your attendance shall be borne solely by You, and the Event shall have no liability for such costs.

Event Content. You acknowledge and agree that the Event, in its sole discretion, reserves the right to change any and all aspects of the Event, including but not limited to the Event name, themes, content, program, speakers, performers, hosts, moderators, venue, and time. Some Event content may be recorded by Arival and made accessible to paid Attendees.

FEES AND REGISTRATION

Payment. The payment of the applicable fee for the Event is due upon registration. If such payment is insufficient or declined for any reason, Arival may refuse to allow You to access the Event and shall have no liability in that regard.

Event pricing varies based on company type. You are responsible for registering using Your applicable company type.

Taxes. The fees may be subject to sales tax, and value-added tax, or other taxes and duties, which, if applicable, will be clearly stated and charged to You in addition to the fees.

Electronic Communications. Once You have completed Your registration, You will receive Your registration confirmation by email. Please ensure that Your valid email is entered correctly on the registration form. Be sure to check Your junk email box, too, if any of Your Virtual Event email(s) are caught by spam filters. Arival shall not be liable for mis-entered email addresses or other data.

If You do not receive Your registration confirmation and fail to notify us by email at least 24 hours prior to the event, Arival shall not be liable if you cannot view the event live.

You will receive essential Event information for registered attendees electronically at the email address provided on Your registration form.

In addition, You will also be subscribed as an Arival Insiders Free Access member if You are not already a member, which includes notifications of future events as well as the Arival newsletter and other communications. If You would like to opt-out of any of these benefits, a link is provided in each email to provide the ability to opt out.

CANCELLATION, CHANGE AND REFUND POLICY

All cancellations must be submitted in writing to [email protected]. Cancellations outside of 60 days shall be refunded in full without an administrative fee. Cancellations received inside 60 days of the published event start date are subject to loss of all monies paid with no credit for future events. Registration fee refund coverage may be offered. Should You purchase a ticket with Global Refund Coverage (“GRC”) Arival shall not provide refunds for cancellations under any circumstance. All claims and requests for refunds must be submitted through the GRC program and will be exclusively handled and adjudicated by JSV Events Limited as the administrator of the GRC program. Cancellations not covered under the GRC program and due to illness or injury will be evaluated on a case by case basis only after the completion of the ticketed event. Name change requests and ticket transfers are subject to a 100.00 change fee. The currency of refunds and fees will be the same as the currency in which tickets are sold.

Virtual Events. Please note that you are still responsible for payment if You do not cancel and do not access the Virtual Event. In no event shall Arival be obligated to refund all or a portion of the registration fee.

Health & Safety Protocols. Arival is committed to producing a successful, productive, and, above all, safe Event for all Attendees, Arival staff, and hotel staff. We establish on-site preparedness plans and health & safety protocols to allow each attendee to feel as safe as possible and reduce the possibility of COVID transmission. Final protocols will be determined by 60 days prior to the event and will be based on recommendations from national, local and other health authorities.

By registering for the event, you confirm that You will abide by the safety measures that Arival puts into place. Failure to abide by the safety measures may result in the cancellation of Your registration with no refund.

Policies for attendance at the Event will be subject to change as conditions change regarding Covid-19. A final determination of policies will be made no later than 70 days prior to the event start date. This provides You with one week to cancel Your registration if You are not willing or able to comply with the Event policies. Arival reserves the right to set the safety measures at its sole discretion.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable.

BY ATTENDING ARIVAL, YOU VOLUNTARILY ASSUME ALL RISKS AND AGREE TO HOLD HARMLESS, RELEASE AND INDEMNIFY ARIVAL, ARIVAL’S VENDORS, AND SUPPLIERS FOR ANY AND ALL LIABILITY RELATED TO EXPOSURE TO COVID-19 INCLUDING SERIOUS HEALTH AILMENTS AND DEATH.

CONDUCT OF ARIVAL ATTENDEES

Each Attendee agrees that during Arival, he/she shall conduct themselves professionally and courteously at all times with respect to Arival staff, sponsors, and Attendees. If an Attendee fails to comply with these expectations or behaves in a rude or unacceptable manner, Arival reserves the right to terminate the Attendee’s continued attendance at the Arival Event and will revoke their credentials. The Attendee agrees to return the credentials to an Arival representative upon request and will lose all fees paid to Arival. Expenses resulting from this revocation of Arival credentials are the sole responsibility of the Attendee. See our full Code of Conduct here.

LIMITATIONS ON USE

By registering for an Arival Event ticket, you agree not to sell, trade, transfer, or share your access link and/or code unless the Organizer grants such transfer. If Arival determines that You have violated this policy, Arival may cancel Your access, retain any payments made by You, and ban You from future Events, in addition to any other actions deemed appropriate.

RECORDING, LIVE STREAMING AND VIDEOTAPING

Attendees may not record or broadcast audio or video of sessions at Arival Events.

UNETHICAL/NON-COMPLIANT BUSINESS PRACTICES

Arival reserves the right to deny participation to anyone who engages in or is reputed to engage in unethical or non-compliant business practices

ARIVAL SPONSORSHIP AND OTHER FUNCTIONS/EVENTS

The undersigned hereby acknowledges that Arival provides various companies with the opportunity to sponsor and host a variety of functions and social events during Arival (herein “Sponsored Event”) and that these sponsors pay an additional fee to host these events. To provide the sponsors with the maximum opportunity to host a successful Sponsored Event, Arival will not permit functions, social events, or gatherings of ten or more attendees to take place during the Arival event that would detract from the attendance of Arival attendees at any/all Sponsored Events. Exceptions for special circumstances may be granted if they have been previously requested in writing and approved by an authorized Arival representative. Therefore, the undersigned agrees not to organize, sponsor, or operate any function, social event, or gathering of ten or more attendees, either directly or indirectly, during Arival. If any individual, company, or entity breaches this agreement, the undersigned acknowledges that Arival shall have the right, to terminate the participation of that attendee, as well as any of its/their associates, representatives, and/or employees participating at Arival.

PRIVACY POLICY AND PERSONALLY IDENTIFIABLE INFORMATION (“PII”)

Please review our Privacy Policy here

Your decision to register for an Arival event indicates your understanding of and agreement with our Privacy Policy.

Attendee acknowledges that Arival provides our sponsors with the PII of our Attendees/Attendees and hereby provides consent to have their PII included in the list provided to sponsors. The data provided will be used by sponsor companies for the sole purpose of marketing the products and services of the sponsor companies and will not be sold, traded, or otherwise given to any other company or person. All sponsor companies provided with PII have warrantied that they are GDPR compliant.

FORCE MAJEURE

Should acts of God, acts of war or terrorism, pandemic, strikes, lockouts, labor disputes, inability to obtain labor or material, governmental restrictions or regulations, judicial order or other casualty or cause, not within the control of Arival make it impractical or impossible for the Arival Event to be held, Arival shall have the right, without obligation, to select an alternate date and venue for in-person events, and in such case Attendee agrees to participate per the terms and conditions herein.

If Arival is prevented from carrying out its obligations as it pertains to the Event for which You registered as a result of any cause beyond its control, or such Event cannot be conducted Live or Virtually due to any cause, not within the control of the Organizer, (collectively a “Force Majeure”) Arival shall have the right to immediately terminate the affected Event without liability and shall be relieved of its obligations to Registrant. If an affected Virtual Event is terminated due to a Force Majeure occurrence before the first day of the Virtual Event, then Arival will make every effort to reschedule the affected Virtual Event, and Your registration fee will be applied to the rescheduled Virtual Event. In such case, as the Virtual Event cannot be rescheduled within 60 days as a result of any Force Majeure event, Arival shall have the right to immediately and permanently terminate the affected Virtual Event without liability and shall be relieved of its obligations to Registrant.

For purposes hereof, the phrase “cause not within the control of the Organizer” shall include failures of a software or issue with the hosting or other required platform in the case of virtual events, or in the case of all events both virtual and in-person shall include fire, casualty, flood, epidemic, earthquake, explosion or accident, blockage, embargo, inclement weather, governmental restraints, restraints or orders of civil defense or military authorities, act of public enemy, riot or civil disturbance or commotion, malicious damage, sabotage, vandalism, acts of terrorism, or other similar activities, strike, lockout, boycott or other labor dispute or disturbance, inability to secure sufficient labor, technical or other personnel, absence of premises required for the Exhibition, failure, impairment or lack of adequate transportation facilities, inability to obtain or requisition or commandeering of necessary supplies or equipment, change in local, state or other law, ordinance, rule, order, decree or regulation, whether legislative, executive or judicial, and whether constitutional, or act of God and the words “act(s) of” shall include “threat of or perceived threat of”.

A Force Majeure event specifically includes the following:

  • If a local, county, state or national governmental authority issues any order or recommendation: (i) for individuals in the local government area of the scheduled Event to limit their time away from their residence or property (except for essential activities, functions, and businesses); (ii) for persons arriving at any airport from any one or more major cities or metropolitan areas (population greater than 500,000) to isolate or self-quarantine for any period of time (even if subject to certain exceptions) when the total of originating cities represents 5% or greater of total event attendance; (iii) to restrict public gatherings in enclosed spaces to less than 400 people in the scheduled local government area.
INTELLECTUAL PROPERTY

All intellectual property rights in and to the Event, the Event content, and all materials distributed at or in connection with the Event are owned by Arival or the Event sponsors or speakers presenting at the event. You may not use or reproduce or allow anyone to use or reproduce any trademarks or other trade names appearing at the Event, in any Event content, or in any materials distributed at or in connection with the Event for any reason without the prior written permission of Arival.

For the avoidance of doubt, nothing in this Agreement shall be deemed to vest in you any legal or beneficial right in or to any trademarks or other intellectual property rights owned or used under license by Arival or any of its affiliates; nor does this Agreement grant to You any right or license to any other intellectual property rights of Arival or its affiliates, all of which shall at all times remain the exclusive property of Arival and its affiliates.

MEDIA RELEASE

You as Attendee hereby authorizes Arival to use, reproduce, and/or publish photographs and/or video that may pertain to the Attendee —including image, likeness, and/or voice without compensation. The Attendee understands that this material may be used in various publications, public affairs releases, recruitment materials, broadcast public service advertising (PSAs), or other related endeavors. This material may also appear on the Arival website, web blogs, social media pages, and posts. This authorization is continuous, and Arival may publish materials, use the Attendee’s name, photograph, and/or make reference to the undersigned in any manner that Arival deems appropriate in order to promote/publicize Arival events. The Attendee hereby releases Arival, its partners, employees, contractors and agents, the photographer/videographer, and any other associated vendors from any and all claims or liabilities.

Use of Likeness. By participating in the Event, You acknowledge and agree to grant the Event the right at the Event to record, film, live stream, photograph, or capture Your likeness in any media now available or hereafter developed and to distribute, broadcast, use, or otherwise globally to disseminate, in perpetuity, such media without any further approval from You or any payment to You. This grant to the Event includes, but is not limited to, the right to edit such media, the right to use the media alone or together with other information, and the right to allow others to use or disseminate the media.

WAIVER OF LIABILITY

Attendee and each of its agents, employees, and representatives, hereby waive and release any claim of any type or nature whatsoever against Arival and each of its agents, partners, employees, representatives, successors, and assigns, arising out of or relating to his/her/its participation in Arival or attendance at Arival, including, but not limited to personal injury, damage to personal property, theft, etc. Furthermore, Attendee for itself and each of its agents, employees, and representatives, hereby agree to indemnify and hold harmless Arival and each of its agents, partners, employees, representatives, successors, and assigns from any claim, demand, lawsuit, or dispute of every type or nature whatsoever (including their reasonable attorney’s fees and costs incurred), arising out of or relating to his/her participation in Arival or attendance at Arival.

LEGAL

This contract shall be governed by the laws of the State of Colorado. The prevailing party in any arbitration or litigation concerning the terms and conditions of this proposal shall be entitled to reasonable attorney’s fees and costs.

Disclaimer of Warranties, Limitation of Liability

Arival gives no warranties in respect of any aspect of the Event or any materials related thereto or offered at the Event and, to the fullest extent possible under the laws governing this Agreement, disclaims all implied warranties, including but not limited to warranties of fitness for a particular purpose, accuracy, timeliness, and merchantability. The Event is provided on an “as-is” basis. The views, opinions, and positions expressed by the speakers, attendees, or sponsors at the Event are theirs alone and do not necessarily reflect the views, opinions, or positions of Arival or any employee thereof. Arival makes no representations as to accuracy, completeness, timeliness, suitability, or validity of any information presented by speakers, attendees, or sponsors at an Arival Event and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. Arival does not endorse and expressly disclaims all liability relating to any of the products or services provided by speakers, attendees, or sponsors.

Except as required by law, neither Arival nor its affiliates shall be liable for any direct, indirect, special, incidental, or consequential costs, damages, or losses arising directly or indirectly from the Event or other aspect related thereto or in connection with this Agreement.

The maximum aggregate liability of Event for any claim in any way connected with, or arising from, the Event or this Agreement, whether in contract, tort, or otherwise (including any negligent act or omission), shall be limited to the amount paid by you to Arival under this Agreement.

Miscellaneous

Arival’s failure to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder. Arival shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Arival’s reasonable control. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable, or sub-licensable by you except with Arival’s prior written consent. This Agreement shall be governed by the laws of the State of Colorado, and the parties shall submit to the exclusive jurisdiction of the Colorado courts. A party that substantially prevails in action brought under this Agreement is entitled to recover from the other party its reasonable attorneys’ fees and costs. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of this Agreement and that all modifications must be in writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement, and you acknowledge that you do not have any authority of any kind to bind Arival in any respect whatsoever. a

ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].