Bruce Rosard's past Sessions
Thursday, February 2 2023 | 11:00 AM EST
Insider Pro Meetup: Let’s chat! Practical Applications from The Power of Chat Guide
Let’s Chat! How Operators Can Use Text & Instant Messaging to Improve Customer Service and Grow Sales Chat, text and instant messaging have become a primary means of communication across…
Monday, May 9 2022 | 16:50 PM GST
Distribution, Tech & What’s Next for Tours, Activities & Attractions
Digital, distribution, and online platforms are ushering in dramatic change, from how travelers plan and book to how operators and distributors connect. The pandemic has only accelerated the need for…
Friday, March 25 2022 | 00:00 AM
The Last Word: An Operator Town Hall
We close the Arival Theater with a no-holds-barred discussion on the key themes and trends shaping 2022 and beyond. This panel assembles some of our industry's most outspoken operator voices…
Thursday, November 11 2021 | 11:30 AM
Getting Direct: OTAs & the Future of Distribution
OTAs have dominated the headlines in tours and activities, but many operators are much more focused on going direct. How will distribution unfold as we head into 2022? What will…
Tuesday, August 3 2021 | 20:00 PM SGT
What’s Ahead for Res Tech & Connectivity in APAC
There are more options for res tech and distribution for operators than ever before. And there are more changes afoot with two major regional OTAs offering competing reservation systems. This…
Thursday, June 10 2021 | 10:00 AM EST
Putting Purpose First: Lessons Learned from Three Decades of Tour Operating
Cycling tour pioneer Lauren Hefferon shares her learnings since the founding of leading cycling tour company Ciclismo Classico more than 30 years ago. She shares her experience as the first…
Monday, May 17 2021 | 19:30 PM EST
A Direct Discussion with Direct Marketers
We'll kick off the MasterClass with a panel of the three most experienced marketers in the tours, activities and attractions sector. What trends in Direct Booking marketing are they seeing?…
Thursday, October 29 2020 | 10:00 AM EST
Reality Check: Operators Respond
This panel assembles leading operators for an in-depth reality check on the state of tours, tourism and distribution for our industry. We’ll take stock of 2020, assess the outlook for…
Tuesday, August 25 2020 | 14:05 PM SGT
The Future of OTAs
What’s the role of online travel agencies and other resellers in the recovery, and what should your strategy be? Should you be working with more OTAs or fewer? We’ll explore…