Let’s Chat! How Operators Can Use Text & Instant Messaging to Improve Customer Service and Grow Sales
Chat, text and instant messaging have become a primary means of communication across operators, guides and guests. As a follow-up to the webinar the day before on How Tour, Activation & Attraction Operators can use these means to increase sales, this Insider Pro Meetup allows you to delve into the practical applications of implementing chat, text and messaging across your operations. There will be plenty of community discussion and Q&A with leading chat experts and operators.
We also suggest you review key findings in advance from the Arival Guide: The Power of Chat including:
- How operators are using chat and messaging today
- How messaging can benefit your business
- Best practices for improving the guest experience and increasing sales
- A review of available chat platforms
- How to evaluate chat platforms and find the right one for you.