Arival 360

On-Demand | Online

200+ Sessions, 120+ Speakers, 1 Engaging (Virtual) Event for creators and sellers of tours, activities, attractions, and experiences around the world.

Tour Guide Boot Camp

2020 Arival 360 Agenda

Thursday, November 5 2020 | 00:00 AM EST

Operations 2020 Arival 360
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Guest Experience is Everything: The Power of Creating “Wow” Moments

The "wow moment" is really the soul of the tour. It's the moment when a place comes alive; it could be a story or a shared experience, but it's always…

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Thursday, November 5 2020 | 00:00 AM

Operations 2020 Arival 360
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Profitability and Pricing, Walking the line of pricing structures

The challenge when pricing your tours is making sure that you are able to effectively sell to your guests and still cover your expenses. All too often, tour operators will…

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Thursday, November 5 2020 | 11:00 AM EST

Operations 2020 Arival 360
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The Future of Experiences: Empowering Guides and Engaging Guests

TripSchool is a training company focused on helping guides and operators create and lead phenomenal travel experiences, from storytelling to product development to guest experience. We'll start this Boot Camp…

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Thursday, November 5 2020 | 12:00 PM EST

Operations 2020 Arival 360
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The Guide in the Driver Seat: Building Creative, Unique Experiences

Unique tours are the new normal. A new segment of guests have moved beyond the cookie-cutter, and want something original and special. Join this panel discussion as representatives from Atlas…

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Thursday, November 5 2020 | 14:00 PM EST

Job Resources 2020 Arival 360
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Diversity Matters: Industry Challenges and Practical Applications for your Business

Diversity isn't something optional that you might think about from time to time. It should be baked into every aspect of your business and the industry: from marketing strategies and…

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Thursday, November 5 2020 | 14:00 PM EST

Operations 2020 Arival 360
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Everything Is Storytelling: Bringing Emotion and Connection to the entire Customer Journey

The "wow moment" is really the soul of the tour. It's the moment when a place comes alive; it could be a story or a shared experience, but it always…

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Thursday, November 5 2020 | 15:50 PM EDT

Operations 2020 Arival 360
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Tour Guide Training, Beyond the Script

Last, but certainly not least, we turn our full attention to tour guides. As well all know, a fantastic guide can make or break a tour. But guiding is so…

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Thursday, November 5 2020 | 21:00 PM EST

Operations 2020 Arival 360
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Turbo Tax, All things Business

From licenses to insurance, the co-founders of Group Tour Professionals, a small tour operator association will lead a discuss on the challenges of running a small tour business.

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Thursday, November 5 2020 | 21:30 PM EST

Marketing 2020 Arival 360
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The Art Of Positioning, Using Your Unique Selling Proposition To Stand Out & Sell Tours

Sometimes you really can be too close to your brand. Learn how to step back and gain insight on what makes your product different…. And more importantly, why potential visitors…

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Thursday, November 5 2020 | 21:30 PM EST

Marketing 2020 Arival 360
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Tracking & Predicting Demand, Search Trends and Other Techniques

See what Google Search Trends can show you about the state of demand for tourism. We'll also chat about other ways you and other operators are gauging consumer demand. Presented…

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THE ARIVAL INSIDER PRO ACCESS MEMBERSHIP; YOU GET ALL THIS TO HELP YOU ADVANCE YOUR BUSINESS.

Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Arival.guides
Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021.

Arival.travel articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview
ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].

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