Everything Is Storytelling: Bringing Emotion and Connection to the entire Customer Journey

11/05/2020 2:00 PM EST

Operations, Research

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The "wow moment" is really the soul of the tour. It's the moment when a place comes alive; it could be a story or a shared experience, but it always involves emotion, surprise, and delight. Tours focused around wow moments are transformative for your business; they help a guest to feel that you've exceeded their expectations and can make up for a lot of the lower moments on tour. Creating wow moments isn't a mystery; they can be done with creativity and calculation to achieve better ratings and a richer experience!

Event: 2020 Arival 360

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CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

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We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
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