I have 18+ years of experience in every aspect of the travel industry, and my passion is for helping tour companies and guides deliver incredible and innovative guest experiences. I have spoken or consulted at dozens of top companies like Disney and Globus, and through my training company TripSchool, we’ve trained hundreds of individuals to become tour guides, tour directors and start their own businesses. We offer online and in-person public training courses for travel professionals, and consult and speak for individual tour operators.
I’m also the author of four guidebooks on the U.S. east coast, and operate and guide a select number of private tours across the U.S. and Europe., in order to keep skin in the game!
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You can’t change bad weather or unexpected traffic...but can you can balance the unpredictable with a few well-placed, impactful moments. In this session, you’ll learn to identify, amplify and manufacture…