Related Sessions
Wednesday, October 30 2019 | 11:00 AM
The Joy of Growing Pains
Growth in most companies is hardly a straight line up, but more like an adventure course with plenty of downs as well as ups. In this operator story, James Blick…
Wednesday, October 30 2019 | 11:00 AM
Operator Story Branding Bad
What started out as a failed business venture finally found its success by having their guests unleash their “bad side.” Hear about the journey YourBikerGang.com took to transition from a…
Tuesday, October 29 2019 | 11:00 AM
A Very Visible Impact
Every tour operator wants their tours and experiences to have an impact. But Invisible Cities in the UK, Scotland, seeks to be transformational for its guides as well as its…
Tuesday, October 29 2019 | 11:00 AM
Ask Me Anything: TripAdvisor
It’s one of our industry’s biggest online brands, the largest platform for traveler reviews and—for many operators—an important source of bookings. In this one-on-one interview, we (and you) ask the…
Saturday, October 26 2019 | 00:00 AM
Keynote: The Way Forward
Challenges before us. Uncertainties ahead. Yet each of us must plot our path, and find our way forward. CEO Douglas Quinby kicks off Arival 360 with a look at the…
Wednesday, June 26 2019 | 13:00 PM
Why This Online Brand Delivers Offline Experiences
Most think of online travel agencies (OTAs) as simply online resellers of other operators' products. But Taiwan-based KKDay is not your typical OTA. They are getting into customer delivery with…
Wednesday, June 26 2019 | 13:00 PM
Roundtable: Tours, Attractions or Experiences? An Industry Flux
You’ve heard it many times: Travelers don’t want the same old group tours. Rather, they want authentic experiences served by locals and powered by mobile platforms that make everything accessible…
Wednesday, June 26 2019 | 13:00 PM
The Power of Passion (Plus Some Hawker Chicken & Rice)
How in the world does an Israeli journalist arrive in Singapore and within a few short years develop one of the most talked-about food tours that’s featured by the Singapore…
Wednesday, June 26 2019 | 13:00 PM
The Guts of Growth
Most tour and activity operators start their business with a passion. But once that passion turns into profit, every entrepreneur faces the same questions: What’s next? How do we grow?…
Wednesday, June 26 2019 | 13:00 PM
Roundtable: Operator Talk
No aspect of the travel industry is facing more challenges and change than tour operating. New technology and shifting traveler demands are compelling tour companies to change what they offer…