2022 Las Vegas
Agenda
Thursday, October 13 2022 | 09:30 AM PDT*
Google Things to do: An Essential Guide to Listings & Ads for Operators & Attractions
The world’s biggest search engine has taken a big step into the Best Part of Travel with Google Things to do, an initiative that presents attraction and experience ticket prices…
Thursday, October 13 2022 | 09:30 AM PDT*
Sustainability and Stewardship—What They Really Mean and the Practices that Work!
Sustainability and outdoor stewardship remain highly important for many travelers coming out of the pandemic, but companies are still having a hard time navigating which practices are going to make…
Thursday, October 13 2022 | 10:30 AM PDT*
Connectivity & the Case for Standards, presented by OCTO
With hundreds of booking and ticketing systems, hundreds (or thousands) of distributors, any many, many more operators, technology connectivity for third-party distribution has never been more important. While much progress…
Thursday, October 13 2022 | 10:30 AM PDT*
How to Increase Your Prices by Designing for Delight
A higher-priced tour doesn't need to cost you more. It just needs to be perceived as more valuable by your customer. In this talk we'll look at the tour design…
Thursday, October 13 2022 | 11:30 AM PDT*
The Power of Chat: Redefining the Customer Communication Experience
Chatbots and messaging are becoming commonplace means of engaging with guests. What are the product trends? What types of services are available, and what are the pros, cons and costs.…
Thursday, October 13 2022 | 11:30 AM PDT*
The Secrets of Hiring, Training & Retaining Guides
Tour guides are the face of your business. But finding the right candidates and building a great training program are still challenging for so many operators. In this session we…
Thursday, October 13 2022 | 11:30 AM PDT*
Chat & Messaging: Improve Guest Service & Grow Your Reviews
Chatbots and messaging are becoming commonplace in business-to-customer communication, especially with Gen-Z and millennial travelers. This session explores the role of chat in the customer journey, the opportunity for more…
Thursday, October 13 2022 | 12:30 PM PDT*
Building Your Digital PR Toolkit
Ready for your share of the limelight? Want to know how to build a PR toolkit in 5 easy steps? Then don't miss this masterclass with Catherine and Bee of daysout.com -…
Thursday, October 13 2022 | 12:30 PM PDT*
Introduction to using Autonomous Vehicles to Operate Sightseeing Tours
For the last one hundred years tour buses have provided the transport platform for tour operators offering urban and rural experiences. Within the next few years transport is evolving with…