Related Sessions
Thursday, June 10 2021 | 11:45 AM ESt
The Digital Journey: How Travelers Discover, Research & Book Multi-Day Experiences
Multi-day experiences are typically complex, big-ticket purchases that have long defied online buying. But that has been changing – and it’s poised to change only more. This short talk walks…
Thursday, June 10 2021 | 11:15 AM EST
How to Respond to Custom Quote Requests
It’s one of the biggest unspoken weaknesses for operators offering custom tours: responding to quote requests. Every operator does it differently. But what do your customers really want? And what…
Thursday, June 10 2021 | 11:00 AM EST
Solving the Pain of Payments
Payments are one of the biggest challenges that every tour operator faces, both small and large, both custom or scheduled tours. This session will teach you how to minimize expensive…
Thursday, June 10 2021 | 10:40 AM EST
How Operators Can Work with DMCs and Source Great Supply (and How DMCs Can Best Serve Operators)
For the outbound multi-day tour operator, finding the right in-market partners is mission-critical. This workshop delves into how multi-day operators can identify and work with the right DMCs (also known…
Wednesday, June 9 2021 | 11:45 AM EST
The Wow Factor: The Formula for Creating Moments that Guests Remember
You can’t change bad weather or unexpected traffic...but can you can balance the unpredictable with a few well-placed, impactful moments. In this session, you’ll learn to identify, amplify and manufacture…
Wednesday, June 9 2021 | 11:00 AM EST
How to Choose Your Tech (and Not Spend a Million Bucks)
With all too many tour booking systems, online booking engines, itinerary builders, and quote development tools, multi-day tour operators – both inbound and outbound – face many tough questions when…
Wednesday, June 9 2021 | 11:00 AM EST
Multi-day Goes Digital: Designing the New Customer Experience
More and more multi-day operators are focusing on growing direct online bookings, but this is no easy task for tour operators selling complex, multi-component tours. In this talk, Intrepid Travel’s…
Wednesday, June 9 2021 | 10:40 AM EST
The Future of Multi-Day Distribution
The marketing and selling of multi-day tours have long been dominated by the traditional trade channels of wholesalers, inbound agencies, and travel agents. But this model is changing – and…
Monday, May 24 2021 | 10:00 AM SGT
OTAs, Tech & the Outlook for Tours & Attractions
Digital, distribution, and online platforms are ushering in dramatic change, from how travelers plan and book to how operators and distributors connect. The pandemic has only accelerated the need for…
Monday, May 17 2021 | 21:00 PM EST
Revenue Expansion with Direct Booking Automation Tools
This unit highlights different automations that can drive more direct bookings. Instances of these concepts in ecommerce will be reviewed along with specific examples in use in the tours, activities…