The Wow Factor: The Formula for Creating Moments that Guests Remember

06/09/2021 11:45 AM EST

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You can’t change bad weather or unexpected traffic...but can you can balance the unpredictable with a few well-placed, impactful moments. In this session, you’ll learn to identify, amplify and manufacture wow moments. Making your job easier and ensuring that guests walk away with positive memories (no matter what happened on the tour...).

Event: 2021 Accel - The Multi-Day Tours Forum

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