Multi-day Goes Digital: Designing the New Customer Experience

06/09/2021 11:00 AM EST



More and more multi-day operators are focusing on growing direct online bookings, but this is no easy task for tour operators selling complex, multi-component tours. In this talk, Intrepid Travel’s head of customer experience shares their approach to rethinking – and redesigning – the customer experience from end to end, and shares how you can begin developing a deeper digital connection to your customers.

Event: The Multi-Day Tours Forum

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