Related Sessions

Monday, March 30 2020 | 17:00 PM CET

Our Greatest Assets – Managing Guides and Staff in Turbulent Times

Our Greatest Assets - Managing Guides and Staff in Turbulent Times Monday, 30 March 2020, 11:00 EST & 17:00 CET Kelsey Tonner, Founder, Be a Better Guide Project and Online…

Monday, March 23 2020 | 18:00 PM CET

Financial Management in a Downturn: 8 Steps Tour Operators Should Take Right Now

Financial Management in a Downturn: 8 Steps Tour Operators Should Take Right Now Monday, 23 March 2020, 13:00 EST & 18:00 CET Kate Presto, President, KIS Accounting The economy may…

Thursday, March 19 2020 | 16:00 PM CET

Workshop: Pricing & Marketing in a Downturn

Presenter: Lukas Hempel, Managing Director, bookingkit How do you price, market and push your products amid a global downturn in travel demand? When should you discount? What messaging and promotions…

Wednesday, October 30 2019 | 11:00 AM

Using Customer Insights to Create Culinary Experiences

What makes the ideal customer experience? How do you design your tours, activities or experiences to great the best possible outcome? The co-founder of one of the largest online culinary…

Wednesday, October 30 2019 | 11:00 AM

The Science of Designing an Amazing Guest Experience

How do you begin to design a major new attraction in a destination that already has it all? In this talk, attractions industry veteran Jason Horkin walks us through the…

Tuesday, October 29 2019 | 11:00 AM

Hotels Want You – Marriott

Travelers may stay in rooms, but they seek experiences, and lodging providers can be a key point of sale for operators. In this talk, we’ll hear how the world’s biggest…

Tuesday, June 25 2019 | 13:00 PM

Curating Local Culinary Experiences

“Local Experiences” are the latest buzzword, but what are they really? What does local authenticity really mean? And how do we infuse it into a traveler experience? Isn’t a tour…

Tuesday, June 25 2019 | 13:00 PM

Asia & the Multi-Attraction Pass

The flexible, use-as-you-go multi-attraction pass has been on the rise around the world. But is this pass optimized for operators in the Asia Pacific region? This presentation walks through the…

Tuesday, June 25 2019 | 13:00 PM

How to Use Data to Improve Your Tours

Most tour and activity operators start with passion and follow their instinct and expertise to design great guest experiences. Tomorrow’s operators will use data analysis and careful customer observations to…

Wednesday, March 6 2019 | 13:00 PM

Making the Unbookable Bookable

Leaders from one of the world’s largest attraction companies and Asia’s rising online travel agency Klook delve into the key trends shaping how Asia’s travelers plan and book their experiences…

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At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

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