Long queues at a pier to buy a boat ride? Waiting in line to book something last minute? That’s in the past. Sweeping digitalization is changing everything from search to book to experience. Here’s what you need to know, what your guests will expect, and what you should be thinking about for your business.
What you’ll learn: key trends in QR codes, virtual queueing, mobile responsiveness, capacity management and other practices that are automating once offline guest interactions.