Operator Stories

Big Bus, the iconic “HOHO” or hop-on/hop-off operator, is moving to timed tickets and – in some locations – no HOHO when it resumes with safety guidelines at reduced capacity.
New research from GetYourGuide suggests indoor attractions will have to work harder to make visitors feel comfortable about visiting.
While these are unprecedented times, we need concrete steps to survive, revive, and grow in the times to follow.
The rapid growth and adoption of reservation systems have made tech accessible to even the smallest operators and brought much of our industry online. Indeed, res tech has been an essential service, a utility, for our industry.
I wanted to write about COVID-19 and provide guidance for fellow business owners. I had hoped our current strategy would help us deal with the current crisis. It hasn’t. Here’s what we’re learning.
GetYourGuide, the Berlin-based unicorn with a $600 million war chest is placing big bets to become a global experience brand, but first, they’re focusing on managing through the current crisis.
We have many hurdles ahead and recovery will take time. But if we can take away one thing from Arival, it’s that we are a unique industry, we help, support and encourage one another. A true community that we are all proud to be a part of.
How do you price, market and push your products amid a global downturn in travel demand? When should you discount? What messaging and promotions should you use? This workshop walks through best practices and key tips to keep your marketing and pricing on track.
Take these 10 projects as ideas, “thought-starters” to guide you on the review of your business during this tough time. I hope they lead you to discover even more ideas for improvement.
Times may be tough, but there’s also never been a better time to review your processes and systems to make than as good as they can be. And that includes your tour operator booking engine.