Related Sessions
Monday, March 6 2023 | 13:45 PM
Travel Forward: The Outlook for Europe
Travel and experiences have been through an incredible roller coaster over the past three years. How is the recovery going and what will the upcoming summer season bring? This session…
Monday, March 6 2023 | 10:00 AM
Let’s Get Direct: How The Tour Guy Built a Big Business on Consumer Direct Bookings
While the OTA (online travel agency) debate in tours and activities goes on without end, many operators quietly build big businesses with direct bookings. Here’s how The Tour Guy built…
Monday, March 6 2023 | 09:40 AM
Generative AI & the Future of Experiences
ChatGPT has unveiled – if not unleashed – the potential of generative AI across so many industries – not the least of which is tours, activities and attractions. This talk…
Monday, March 6 2023 | 09:25 AM
More than a Tour: Cycling for Good in Marrakech
Social and local impact must be a part of every tour operation. Here’s the story of how one Dutch woman started a bike tour company in Marrakech that trains and…
Monday, March 6 2023 | 09:00 AM
What’s Next for the Best Part of Travel
Experiences have never been more central to travel and the revival of the industry. Join Arival CEO Douglas Quinby as he presents new research on the outlook for tours, activities…
Thursday, February 2 2023 | 11:00 AM EST
Insider Pro Meetup: Let’s chat! Practical Applications from The Power of Chat Guide
Let’s Chat! How Operators Can Use Text & Instant Messaging to Improve Customer Service and Grow Sales Chat, text and instant messaging have become a primary means of communication across…
Wednesday, February 1 2023 | 11:00 AM EST
The Power of Chat Webinar: How Operators Can Use Text & Instant Messaging to Improve Customer Service and Grow Sales
ARIVAL WEBINAR: THE POWER OF CHAT Key findings from the recently released Arival Guide: The Power of Chat. Chat, text, and instant messaging have increasingly become a primary means of communication…
Thursday, October 13 2022 | 12:30 PM PDT*
Introduction to using Autonomous Vehicles to Operate Sightseeing Tours
For the last one hundred years tour buses have provided the transport platform for tour operators offering urban and rural experiences. Within the next few years transport is evolving with…
Thursday, October 13 2022 | 11:30 AM PDT*
The Power of Chat: Redefining the Customer Communication Experience
Chatbots and messaging are becoming commonplace means of engaging with guests. What are the product trends? What types of services are available, and what are the pros, cons and costs.…
Thursday, October 13 2022 | 11:30 AM PDT*
The Secrets of Hiring, Training & Retaining Guides
Tour guides are the face of your business. But finding the right candidates and building a great training program are still challenging for so many operators. In this session we…