How to Find the Best Tour Operator Software and Activities Booking Technology for You

Booking tours has been made easier with the help of modern tools. But which tour operator software is the right one for you? Check out our roundup here!

So you heard that online booking is one of the most important deciding factors for travelers.

Maybe you are among the more than half of all activity and tour companies currently not using online booking systems (according to Arival research). Or maybe you are dissatisfied with your current system and making plans for a change.

Deciding which tour operator software or activity booking platform to use is one of the most important decisions you will make for your business and for your guests. Tour booking systems play a crucial role in enabling businesses to manage and facilitate online bookings. Investing in good tour management software is essential to your business’ growth, as it can provide benefits to your operations including improved efficiency and enhanced customer experience.

But with so many options out there, how do you decide which one to choose?

This article walks you through what operator software is, some key benefits and tools it provides, and how to choose the best one for you. Then, we provide a roundup of some of the best available tours booking software options out there right now.

What is Tour Operator Software?

Tour operator software is a type of technology that is used by businesses in the tourism industry to manage and facilitate the booking of tours and activities. Also referred to as tour reservation software, reservation technology (or restech), booking systems, or some combination of those terms, booking software for tour operators and activity providers encompasses a wide spectrum of solutions that help optimize various aspects of tour management, as we will explore further in this post.

Tour booking software is used by businesses in the tourism industry, such as activity and tour operators, attractions, travel agencies, and destination management companies in a variety of ways. For tour and activity operators specifically, some of the most relevant applications include: online booking management, integrations with online resellers such as OTAs, payment processing, customer service, and reporting and analysis, as outlined below.

Finding the right tour booking software for you can be the key to your success as a tour business, especially as more and more experience travelers are looking for the flexibility, convenience and cost-saving that online booking can offer.

Key Features of Tour Operator Tools

There are myriad features and functions of tour booking software, such as the ability to create and manage tour itineraries, process payments, and track bookings and customer information. Here are a few of the most important applications:

  • Booking and Reservation Management – tour reservation software can help streamline your booking management by enabling your customers to book online, either directly through your website, or through integrations with resellers such as OTAs. It can also help you manage bookings made via emails, a call center or through a direct point of sale such as a storefront or activity desk, and ensure consistent pricing across all sales channels.
  • Itinerary and Resource Management – some systems also include functionality to help you build and plan itineraries and proposals for custom tours, and can double as tour scheduling software to help manage products, calendars, availability and other resources such as guides/staff scheduling and equipment allocation.
  • POS and Payment Processing – a robust operator software can help you manage all of your accounts, payment processing for POS (point of sale) and online bookings, invoicing, receivables and connect to a third-party accounting system.
  • Customer Relations Management – many tour softwares also include CRM elements that automate emails or texts to customers before and after the tour or activity for better customer service and upselling. For example, you should be able to send a message with meeting point information the day of a booking, and automate requests for reviews post trip.
  • Reporting and Analysis – tour operator software can enable you to better track and analyze booking data, costs and other key metrics across your business.
  • Customer Feedback Platforms and Review Management – many tours booking software facilitate integrations with customer feedback platforms, such as Tripadvisor and Google for reviews.

Benefits of Using Tour Operator Software

One of the key benefits of incorporating software in your business operations is: having a single source of information for your products, pricing, inventory availability and confirmed bookings, updated in real time, reduces the chances of overbooking and helps your team streamline the booking process.

Other benefits of using tour booking software include improving efficiency, saving on costs, enhancing your customer experience, and informing your business with data about your customers and sales. The usage of tour management software can increase bookings, make personalized marketing easier, and allow for a better understanding of what works and what doesn’t.

How to Choose the Right Product for Your Company

Selecting the right tour booking software is essential for your business. Here are some tips and guidelines for evaluating and comparing different software options.

There are several factors you should keep in mind when choosing a tour booking software for your business, such as functionality, user-friendliness, integration with other systems, and security. Start by determining your current pain points and biggest needs in order to work out which of the features outlined above are the most important for you to have. Here are a few of the top factors to consider:

  • Cost: Different systems come with different pricing plans and models, most notably the fee-per-booking model, where you pay a percentage of every booking; or the subscription model, where you pay a set monthly or annual fee. Remember, though, that there is more to cost than price: the best solution should save you costs in other areas as well as increase your sales. (See also: the Arival Guide to Res System Pricing which provides a complete explanation of different tour operator software pricing models.)
  • Customer Support: How responsive will the software provider be to you when you require assistance and support? How quickly do they respond to your messages or emails? What is the turnaround time like for requests? Keep in mind the process of contacting companies to demo their systems and ask questions can be a good early indicator for this.
  • Integrations: Which ones will make managing your bookings easier? For example, while large tour operators may be looking to streamline their connectivity with a variety of resellers and payment platforms, for small tour operators software that streamlines the waiver signing process for guests could be an important need.
  • Ease of Use: How easy is it to learn the new software, and how many different ways will your team need to use it? Will guides need to be trained to use the system on tour, and if so is it accessible enough for them to use in their environment — for example, on a phone while on a bus or boat or in a busy downtown area — and not just on a desktop computer in an office?
  • And so on… the top factors will differ by company depending on your specific needs.

As the booking software you choose can have a major impact on your business management, operations and your team, be sure to take the time to conduct a thorough evaluation of different tour booking software options. Creating a list of desired features and functions, request demos from vendors, and ask for references from other businesses that use the software.

A forthcoming report from Arival — a comprehensive guide to choosing a booking system — will include some resources to help you through this process in more detail, including an internal needs assessment checklist, a vendor assessment checklist, and a full list of the booking and reservation system providers for tours, activities and attractions.

In the meantime, you can begin the process by exploring and demo-ing a few of the options out there. The following list should give you some ideas for where to start!

35 Activity Booking & Tour Operator Software Options

Please note: Although some but not all of the providers listed here have been Arival sponsors, no company has paid Arival to be included here. The list is presented in alphabetical order.

Also, we know there are a lot more than 35 tour and activity operator software providers out there! This list focuses specifically on booking systems for day tours and activities (and does not include systems primarily focused on ticketing for attractions or multi-day tour operators*) and is intended to give you a good place to start and a bit of a flavor for each, but is by no means exhaustive. We will include a full list, including more details about the features and pricing structures of each, in our forthcoming booking systems guide and directory.

*(Multi-day tour operators: For a review of multi-day booking tech, visit this comprehensive resource from Arival: https://arival.travel/the-state-of-booking-tech-for-multi-day-tour-operators/ )

All that being said, operators: if you have had a positive experience with any tour booking systems that you don’t see on this list, or ResTechs: if we missed you, please let us know at [email protected] and we’ll be sure to include you in the full list when it’s out!

Anchor

Part of the Hornblower group, Anchor is an operations and reservation management system for tours, activities and attractions that includes features like dynamic pricing functionality, a customizable dashboard for guide and shift scheduling, and customized mobile apps for audio guides & augmented reality.

Try it out: Contact Anchor to schedule a demo.

BeMyGuest

Singapore-based BeMyGuest offers a booking system, called Xplore, for tour, activity and attraction operators that includes a B2B portal to consolidate third party transactions, and a distribution network consisting of online travel agents, airlines and online marketplaces, who connect directly to their products through the company’s proprietary API.

Try it out: Fill out a form on BeMyGuest’s site to inquire. 

Bókun

Headquartered in Iceland, Bókun is a booking platform for tour and activity operators. Features include a “one-click website” that updates automatically when products are added or updated, a B2B marketplace to connect with resellers and channel management to connect to global and regional OTAs. Limited functionality available on a free membership, or upgrade to pro.

Try it out: Bókun offers a 14-day free trial of their “pro” model.

Bookeo

Australia-based Bookeo is a booking software and reservation system for tour operators and activity providers. Bookeo’s booking widget integrates into your website so customers can book without leaving your site or going to a pop-up window. Bookeo automates customer management tasks such as booking confirmations and post-activity follow-ups.

Try it out: Try a live demo on their website and/or sign up for a 30-day free trial.

Booking Boss

Headquartered in Australia, Booking Boss is a ticketing and booking management software for attractions, tours and activity providers. It includes channel management, tools to update availability and reallocate passengers and allows customers booking online to combine your tours into a package.

Try it out: Booking Boss offers a 14-day free trial.

Bookingkit

Berlin-based bookingkit provides booking software for small and medium operators of tours, activities and attractions. Bookingkit includes features for channel management, software integration, marketing and administration, and customer support in five languages.

Try it out: Use bookingkit’s online form to book a meeting and schedule a demo.

CaptainBook

Headquartered in Naxos Island, Greece, CaptainBook provides a booking engine for small tour and activity operators. CaptainBook also focuses on channel management and offers features such as a website builder, real-time availability and integrations with a variety of softwares and distributors.

Try it out: Try a live demo on their website and/or sign up for free.

Checkfront

Based in Victoria, Canada, Checkfront is a booking software and reservation system for tours, activities, accommodation and rentals. Checkfront works for a range of booking types, from daily to hourly to multi-day bookings, has built-in options for payments, waivers and website building, and over 50 integrations.

Try it out: Take a video tour or sign up for a free 21-day trial.

FareHarbor

Founded in Hawaii, Fareharbor is one of the largest reservation technology companies for the tours and activities sector with offices in Australia, Europe and the U.S. Fareharbor’s features include managed websites including support for SEO and analytics, mobile payments including tap, and access to a large distribution network.

Try it out: Take a tour on Fareharbor’s website or sign up to get a live demo.

Flybook

Oregon, U.S.-based Flybook is a booking and reservation system for tours, activities, and rentals, with a focus on the outdoor industry. Flybook has custom features for adventure parks and zipline tours, and includes tools for staff scheduling, group management, and virtual line-ups for rental equipment.

Try it out: Register for a weekly demo webinar, Thursdays at 10am Pacific Time.

GlobalTix

Singapore-based GlobalTix is a ticketing software and booking platform designed for attractions, tours and activities. GlobalTix features include a channel manager to connect to resellers, automated guest communication tools, and integrations for payments in all major APAC currencies.

Try it out: Try any of their pricing plans for free “for a limited period.”

GoDo

New Orleans, U.S.-based GoDo is a booking and ticketing software for tour, activity and attraction companies. In addition to their online booking software and features such as abandoned sales recovery, GoDo offers an in-house web design and marketing agency as well as managed customer support through website chat and their call center.

Try it out: Schedule a demo or consultation with GoDo.

Indexic

Indexic is an online booking and waiver software for tours, activities and attractions based in the U.S. Indexic’s booking software features include dynamic pricing functionality, automated text reminders, and smart scheduling that facilitates setting activity and tour times based on local tide, sunrise, and sunset tables.

Try it out:  Schedule a demo with Indexic.

Kleesto

Based in Greece, Kleesto is a booking management system for tour operators as well as travel agents and destination management companies (DMCs). Kleesto’s features include tools to automate booking and communications, sync online distribution channels, and allocate equipment and staff.

Try it out:  Book a live demo or sign up for a 21-day free trial.

Origin

Colorado, U.S.-based Origin offers a booking system tailored for adventure and outdoor tour, activity and experience operators. Origin’s features include compatible online checkout to keep customers on your site, automated communication with guests and guides, and fully integrated free digital waivers.

Try it out: Schedule a product tour/demo or request access to try it for free.

Orioly

Based in Croatia, Orioly is a tours and activities booking and management platform for operators as well as travel agencies and destination management organizations (DMOs). Features of Orioly include a booking and inventory manager, channel manager, and tools for email automation and analytics.

Try it out: Sign up for a 14-day free trial with Orioly.

Palisis

Switzerland-based Palisis is a ticketing and reservations online booking software originally built for large attractions and hop-on hop-off bus tours but which now also has pricing options for small and medium-sized tour businesses. Palisis features include global distribution connectivity, advanced analytics, and whitelabelling (customers only see your brand).

Try it out: Email Palisis to request a call. 

Peek

Based in Utah in the U.S., Peek Pro is a booking platform for tours, activities and rentals. Peek Pro’s features include an optimized online booking flow, POS (point of sale) functionality, and an app that includes offline mode, waiver signing and photo sharing with guests.  

Try it out: Schedule a free demo with Peek Pro.

Prioticket

Headquartered in the Netherlands, Prioticket is a booking and ticketing platform for tours and activities that features a marketplace to connect with resellers with tools for dynamic pricing and capacity allocation. Prioticket features include a customizable web widget for online booking and POS options for mobile, cashier and self-service.

Try it out: Contact the Prioticket sales team to learn more.

Regiondo

Munich, Germany-based Regiondo is a reservation system for tour operators, activities and attractions, as well as DMOs and DMCs. In addition to the online booking platform, Regiondo also offers a website builder, marketing tools, and a POS system built for tours and activities.

Try it out: Book a demo with Regiondo and get access to a 30-day free trial.

Resmark

Based in Utah in the U.S., Resmark is a booking system for tours and activities. In addition to tour booking and activity reservation software, Resmark also offers tools for lead generation and follow-up, marketing automation, digital waivers and distribution channel management.

Try it out: Schedule a demo with Resmark and get access to a 14-day free trial.

ResPax

Australia-based ResPax is a tour management system for online booking and reservations, including a product specifically built for skydiving reservations. ResPax includes channel management, as well as features to support operations, accounting, and customer relations.

Try it out:  Request a demo.

Rezio

Taiwan-based rezio is an online booking system for attractions, tour and activity companies in Asia. Rezio acts as a channel manager and distribution manager in addition to online booking, and also offers a booking website and support in multiple languages and for multiple currencies.

Try it out: Register with rezio to access a free trial. 

Rezdy

Australia-based Rezdy is online booking software for tour and activity businesses. Rezdy’s booking management platform includes tools for operations, marketing, customer service, and a booking website builder. Rezdy also acts as a channel manager and offers an integrated booking payment system “RezdyPay.”

Try it out: Book a demo and/or register for a 21-day free trial with Rezdy.

Rezgo

Based in Vancouver, Canada, Rezgo is a tour booking platform for tours, activities and attractions, as well as adventure companies, DMOs and DMCs. Rezgo’s features include inventory management and dynamic pricing, review control, and the option to boost ancillary revenue by selling physical merchandise through your website. 

Try it out: Sign up to schedule a free demo with Rezgo.

RocketRez

From Winnipeg, Canada, RocketRez is a reservation and ticketing platform for attractions, tours and transportation. RocketRez features include dynamic pricing functionality, timed ticketing, a guest experience platform, and the option to add on modules for things like staffing and photo management.

Try it out: Contact RocketRez to view a demo and schedule a consultation.

Singenuity

Based in Nashville, U.S., Singenuity offers a booking software for tour, activity and attraction operators. In addition to the common booking software features, Singenuity is designed to be mobile-first, supports multi-lingual capabilities, and includes a built in photo system for photo sales. 

Try it out: Schedule a demo with Singenuity and/or take a tour.

TicketingHub

Headquartered in London, U.K., TicketingHub is a tour booking software and ticketing platform for tours, activities and attractions. TicketingHub includes features such as mobile optimization, multi-lingual and multi-currency options, and a countdown clock. TicketingHub also integrates with a range of programs and OTAs.

Try it out: Book a demo.

Travelotopos

Based in Greece, Travelotopos offers a booking system for activities, things to do and attractions, as well as vehicle rentals and transfers. Travelotopos offers a booking engine as well as business intelligence tools, channel management, and connectivity to resellers through an online marketplace and travel agent portal.

Try it out: Book a demo.

Trekksoft

Switzerland-based Trekksoft is a booking software for tour and activity companies. In addition to online booking, Trekksoft also functions as a channel manager, and includes tools to help with operations management and trip planning, automate pre- and post-trip notifications, and connect with resellers such as travel agents, concierges and OTAs.  

Try it out: Request a demo.

TripAdmit

Based in Ireland, TripAdmit offers a booking software for tour and activity providers as well as attractions and venues. TripAdmit includes an online booking engine and integrated payment gateway as well as features for channel management, online and content management, and sales and operational reporting tools.

Try it out: Request a demo.

TripWorks

U.S.-based TripWorks offers a booking system for tour and activity operators, with features for online and POS bookings and payments, dynamic pricing, and integrations with resellers such as OTAs, tools such as Mailchimp and Zapier, and ad networks such as Google Ads and Facebook Ads.

Try it out: Book a demo and/or sign up for a free trial.

Ventrata

London, U.K.-based Ventrata offers a booking platform and ticketing system for high-volume day tours and attractions, as well as hop on hop off bus tours and transport operators. Ventrata’s features include a free website builder with customizable themes, POS sales that work offline, and a built-in partner sales portal.

Try it out: Book a demo.

Xola

Based in San Francisco, U.S., Xola offers an online booking software for tours and attractions. Xola’s software includes an online as well as phone and in-person reservation system, and features for scheduling, resource management, marketing and managing distribution networks.

Try it out: Book a demo.

Zaui

Headquartered in Vancouver, Canada, Zaui Provides reservation management software for the tourism industry including single and multi-day tours, activities, attractions, transportation, rentals and tickets. Features include a tour builder, inventory management tools and an option for custom booking portals for private groups.

Try it out: Book a demo.

Choosing Your Tour Operator Software: What’s Next?

This article is intended to be a bit of a primer on tour operator software and activity booking systems, sort of like this social media primer. We’ve looked at what tour operator software is, some of the key features and benefits of software for tour operators, how to choose the right software for your company, and a list of some of the top tour booking systems out there currently.

We are in the process of preparing a more comprehensive step-by-step guide to choosing a booking system, which goes deeper into the evaluation process, from assessing your needs to evaluating booking system providers to understanding the different pricing models and plans, and will include a more in-depth directory of tour and activity booking systems (as well as ticketing systems for attractions). Look for this guide scheduled for release in early 2023!

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Should acts of God, acts of war or terrorism, pandemic, strikes, lockouts, labor disputes, inability to obtain labor or material, governmental restrictions or regulations, judicial order or other casualty or cause, not within the control of Arival make it impractical or impossible for the Arival Event to be held, Arival shall have the right, without obligation, to select an alternate date and venue for in-person events, and in such case Attendee agrees to participate per the terms and conditions herein.

 If Arival is prevented from carrying out its obligations as it pertains to the Event for which You registered as a result of any cause beyond its control, or such Event cannot be conducted Live or Virtually due to any cause, not within the control of the Organizer, (collectively a “Force Majeure”) Arival shall have the right to immediately terminate the affected Event without liability and shall be relieved of its obligations to Registrant.  If an affected Virtual Event is terminated due to a Force Majeure occurrence before the first day of the Virtual Event, then Arival will make every effort to reschedule the affected Virtual Event, and Your registration fee will be applied to the rescheduled Virtual Event. In such case, as the Virtual Event cannot be rescheduled within 60 days as a result of any Force Majeure event, Arival shall have the right to immediately and permanently terminate the affected Virtual Event without liability and shall be relieved of its obligations to Registrant.

For purposes hereof, the phrase “cause not within the control of the Organizer” shall include failures of a software or issue with the hosting or other required platform in the case of virtual events, or in the case of all events both virtual and in-person shall include fire, casualty, flood, epidemic, earthquake, explosion or accident, blockage, embargo, inclement weather, governmental restraints, restraints or orders of civil defense or military authorities, act of public enemy, riot or civil disturbance or commotion, malicious damage, sabotage, vandalism, acts of terrorism, or other similar activities, strike, lockout, boycott or other labor dispute or disturbance, inability to secure sufficient labor, technical or other personnel, absence of premises required for the Exhibition, failure, impairment or lack of adequate transportation facilities, inability to obtain or requisition or commandeering of necessary supplies or equipment, change in local, state or other law, ordinance, rule, order, decree or regulation, whether legislative, executive or judicial, and whether constitutional, or act of God and the words “act(s) of” shall include “threat of or perceived threat of”.

A Force Majeure event specifically includes the following:

  • If a local, county, state or national governmental authority issues any order or recommendation: (i) for individuals in the local government area of the scheduled Event to limit their time away from their residence or property (except for essential activities, functions, and businesses); (ii) for persons arriving at any airport from any one or more major cities or metropolitan areas (population greater than 500,000) to isolate or self-quarantine for any period of time (even if subject to certain exceptions) when the total of originating cities represents 5% or greater of total event attendance; (iii) to restrict public gatherings in enclosed spaces to less than 400 people in the scheduled local government area.

INTELLECTUAL PROPERTY

All intellectual property rights in and to the Event, the Event content, and all materials distributed at or in connection with the Event are owned by Arival or the Event sponsors or speakers presenting at the event. You may not use or reproduce or allow anyone to use or reproduce any trademarks or other trade names appearing at the Event, in any Event content, or in any materials distributed at or in connection with the Event for any reason without the prior written permission of Arival.

For the avoidance of doubt, nothing in this Agreement shall be deemed to vest in you any legal or beneficial right in or to any trademarks or other intellectual property rights owned or used under license by Arival or any of its affiliates; nor does this Agreement grant to You any right or license to any other intellectual property rights of Arival or its affiliates, all of which shall at all times remain the exclusive property of Arival and its affiliates.

MEDIA RELEASE

You as Attendee hereby authorizes Arival to use, reproduce, and/or publish photographs and/or video that may pertain to the Attendee —including image, likeness, and/or voice without compensation. The Attendee understands that this material may be used in various publications, public affairs releases, recruitment materials, broadcast public service advertising (PSAs), or other related endeavors. This material may also appear on the Arival website, web blogs, social media pages, and posts. This authorization is continuous, and Arival may publish materials, use the Attendee’s name, photograph, and/or make reference to the undersigned in any manner that Arival deems appropriate in order to promote/publicize Arival events. The Attendee hereby releases Arival, its partners, employees, contractors and agents, the photographer/videographer, and any other associated vendors from any and all claims or liabilities.

Use of Likeness. By participating in the Event, You acknowledge and agree to grant the Event the right at the Event to record, film, live stream, photograph, or capture Your likeness in any media now available or hereafter developed and to distribute, broadcast, use, or otherwise globally to disseminate, in perpetuity, such media without any further approval from You or any payment to You. This grant to the Event includes, but is not limited to, the right to edit such media, the right to use the media alone or together with other information, and the right to allow others to use or disseminate the media.

WAIVER OF LIABILITY

Attendee and each of its agents, employees, and representatives, hereby waive and release any claim of any type or nature whatsoever against Arival and each of its agents, partners, employees, representatives, successors, and assigns, arising out of or relating to his/her/its participation in Arival or attendance at Arival, including, but not limited to personal injury, damage to personal property, theft, etc. Furthermore, Attendee for itself and each of its agents, employees, and representatives, hereby agree to indemnify and hold harmless Arival and each of its agents, partners, employees, representatives, successors, and assigns from any claim, demand, lawsuit, or dispute of every type or nature whatsoever (including their reasonable attorney’s fees and costs incurred), arising out of or relating to his/her participation in Arival or attendance at Arival.

LEGAL

This contract shall be governed by the laws of the State of Colorado. The prevailing party in any arbitration or litigation concerning the terms and conditions of this proposal shall be entitled to reasonable attorney’s fees and costs.

Disclaimer of Warranties, Limitation of Liability

Arival gives no warranties in respect of any aspect of the Event or any materials related thereto or offered at the Event and, to the fullest extent possible under the laws governing this Agreement, disclaims all implied warranties, including but not limited to warranties of fitness for a particular purpose, accuracy, timeliness, and merchantability. The Event is provided on an “as-is” basis. The views, opinions, and positions expressed by the speakers, attendees, or sponsors at the Event are theirs alone and do not necessarily reflect the views, opinions, or positions of Arival or any employee thereof. Arival makes no representations as to accuracy, completeness, timeliness, suitability, or validity of any information presented by speakers, attendees, or sponsors at an Arival Event and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use.  Arival does not endorse and expressly disclaims all liability relating to any of the products or services provided by speakers, attendees, or sponsors.

Except as required by law, neither Arival nor its affiliates shall be liable for any direct, indirect, special, incidental, or consequential costs, damages, or losses arising directly or indirectly from the Event or other aspect related thereto or in connection with this Agreement.

The maximum aggregate liability of Event for any claim in any way connected with, or arising from, the Event or this Agreement, whether in contract, tort, or otherwise (including any negligent act or omission), shall be limited to the amount paid by you to Arival under this Agreement.

Miscellaneous

Arival’s failure to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder. Arival shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Arival’s reasonable control. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable, or sub-licensable by you except with Arival’s prior written consent. This Agreement shall be governed by the laws of the State of Colorado, and the parties shall submit to the exclusive jurisdiction of the Colorado courts. A party that substantially prevails in action brought under this Agreement is entitled to recover from the other party its reasonable attorneys’ fees and costs. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of this Agreement and that all modifications must be in writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement, and you acknowledge that you do not have any authority of any kind to bind Arival in any respect whatsoever. 

ARIVAL 360 LAS VEGAS 2022 ON SALE NOW!

ARIVAL 360 Berlin 2023

5 – 7 March 2023 | In-Person

THE event for creators and sellers of Tours, Activities, Attractions & Experiences to connect, learn, and grow their business

Research

Event Refund Program

Please contact us at [email protected] if you need personal assistance.

The Global Refund Program reimburses you for the Ticket Cost of a non-refundable, unused Ticket, less any Refunds if a Ticketholder is unable to use their Ticket due to one or more of the following reasons:

  1. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder which results in a Ticketholder being unable to attend the Event for which the Ticket is purchased. In the case of such Injury or Illness, the Ticketholder must be examined by a physician, who must advise the Ticketholder in writing not to attend the Event.
  2. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder’s Immediate Family Member which requires the Ticketholder to provide primary care to that person. In the case of such Injury or Illness, the Ticketholder’s Immediate Family Member must be examined by a Physician.
  3. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder’s Immediate Family Member that is considered life-threatening or requiring hospitalization. In the case of such Injury or Illness, the Ticketholder’s Immediate Family Member must be examined by a Physician.
  4. A Ticketholder receiving a positive COVID-19 Test resulting in the Ticketholder being unable to attend the Event due to a requirement to self-isolate. You must provide evidence of a positive COVID-19 Test.
  5. A Ticketholder who is deemed to be in a high-risk group and is advised by a Physician not to attend the Event. Ticketholder must not have knowledge of being in a high-risk group at the time of purchase.
  6. A Ticketholder’s death on or within 30 days prior to the Event.
  7. The death of a Ticketholder’s Immediate Family Member on or within 30 days prior to the Event.
  8. A Ticketholder being directly involved in a Traffic Accident on the day of the event that causes damage to a Ticketholder’s vehicle creates an immediate need for repair to ensure the safe operation of the vehicle.
  9. A Mechanical Breakdown of a Ticketholder’s vehicle within 48 hours of the Event, resulting in the non-use of the vehicle as transportation to the Event. You must provide proof of the Mechanical Breakdown, such as a tow truck or mechanic’s receipt or a police report.
  10. A Ticketholder who is on Active Military Duty having been deployed overseas at the time of the Event.
  11. A Ticketholder being directly or indirectly involved in a traffic accident en route to departure on a Common Carrier resulting in the Ticketholder missing transportation to the Event, provided that the transportation was scheduled to depart no more than 48 hours prior to the Event, and the Common Carrier was unable to accommodate the Ticketholder on later transportation which would arrive in time to attend the Event.
  1. A Ticketholder not arriving at the venue due to a delay by the Common Carrier used for transportation.
  2. Severe weather conditions result in the Ticketholder’s inability to attend the Event. The Ticketholder must be unable to reach the Event by car or Common Carrier. This does not include weather such as heavy snowfall with roads open, ice on roads, or abnormally heavy rain unless the intervention of authorities is involved. If the event is canceled due to weather, the Ticketholder will not qualify for a refund.
  3. Fire, burglary, vandalism, or Natural Disaster causes the Ticketholder’s home to be uninhabitable after the purchase of Tickets and before the date of the event.
  4. Fire, burglary, vandalism, flood, or Natural Disaster causes the Ticketholder’s place of work to be unsuitable for normal business practice after the purchase of Tickets and within 48 hours of the Event.
  5. A Ticketholder’s or their Spouse’s job is relocated 100 miles or more from the Ticketholder’s primary residence. Accepting a new job with another employer is not considered relocation and does not qualify for a refund.
  6. A Ticketholder or their Spouse being laid off or terminated through no action or fault of their own, after at least 3 continuous years of permanent employment with the same employer. The termination must occur after the purchase date. Self-employed workers, volunteer workers, or any other unpaid workers do not qualify for a refund.
  7. A Ticketholder being required to serve jury duty or being served with a subpoena or court order requiring attendance in court the day the Event is scheduled, preventing the attendance of the Event.
  8. A minor Ticketholder being unable to attend an Event because the Ticketholder on whom they are dependent to take them to the Event is unable to take them due to one or more of the reasons listed above.

What We Will Not Refund

No refund will be provided as a result whether directly or indirectly of the following:

  1. Alcohol or substance abuse; or conditions or physical complications related thereto of a Ticketholder or a Ticketholder’s Immediate Family Member;
  2. Any general restrictions imposed on traveling or gathering as a result of COVID-19;
  3. Any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalization of or requisition or destruction of or damage to property by or under the order of any government or public or local authority;
  4. Nuclear reaction, radiation, or radioactive contamination;
  5. Terrorism;
  6. Pollution or threat of pollutant release;
  7. Any unlawful acts committed by a Ticketholder or Ticketholder’s Immediate Family Members
  8. The Event being canceled by the venue or promoter for any reason (including bad weather);
  9. Lost or stolen Tickets;
  10. Dental treatment, except as a result of an Injury to sound natural teeth;
  11. Participation in any military service, maneuver or training exercise not overseas;
  12. Inability to obtain a visa required for travel;
  13. Making a false or fraudulent refund application or support a refund application by false or fraudulent document, device, or statement;
  14. Submitting your refund request more than 45 days after the Event;
  15. Any expected or foreseeable events not listed under the What We Will Refund section

General Conditions

  • You must provide sufficient documentation to verify your refund request falls under one or more of the reasons listed in the What We Will Refund section.
  • You must make all necessary arrangements to arrive at the event on time.
  • You must not be aware of any material fact, matter or circumstance, at the time the refund protection was purchased, which may give rise to a refund request.
  • You must take all reasonable precautions to prevent or reduce any request for a refund

Unless we agree otherwise:

  • The language of this document and all communications relating to it will be English; and
  • All aspects of the contract, including negotiation and performance, are subject to English laws and the decisions of English courts.

Definitions

  • Accident means an unexpected, unintended, unforeseeable event.
  • Active Military Duty means serving in the armed forces.
  • Common Carrier means an entity licensed to carry passengers for hire by air, or on land or water. Common Carrier does not include vehicle rental companies.
  • COVID-19 means Coronavirus disease known as COVID-19.
  • COVID-19 Test means any positive test for COVID-19 that can be evidenced and requires a Ticketholder to self-isolate.
  • Event means an experience or a series of experiences, with specified or expiration dates, that a Ticketholder reserves, registers, attends, or participates in such as sports, performing arts, camps, tournaments, conferences, lodging, specialized classes, spa treatments, or other similar experiences.
  • Illness means a sickness, infirmity, or disease that begins after the Ticket is purchased, which prevents the Ticketholder from attending the Event, and is not a Pre-existing Condition.
  • Immediate Family Member means a Ticketholder’s spouse, parent, child, foster child, stepchild or child-in-law.
  • Injury means bodily injury caused by an Accident, directly and independently of all other causes and sustained on or after the purchase date and before the Event Date.
  • Mechanical Breakdown means a mechanical issue that prevents a vehicle from being driven, a flat tire requiring professional roadside assistance, or a vehicle becoming inoperable. Mechanical breakdown does not include running out of fuel, the need for routine maintenance, or inoperability because of lost, unavailable, or stolen keys.
  • Natural Disaster means flood, wildfire, hurricane, tornado, earthquake, tsunami, volcanic eruption, blizzard, or avalanche that is due to natural causes.
  • Physician means a licensed/qualified medical practitioner who is practicing within the scope of his or her license/qualification and who is licensed to prescribe and administer medication and to perform surgery that is appropriate for the condition and locality. A Physician does not include someone residing in Your home, an Immediate Family Member, or Your in-laws (parent, child, sibling), aunt, uncle, niece, nephew, or legal guardian.

Refund means:

  • Money returned to You by the supplier;
  • Any credit or voucher for future events You receive or are entitled to receive from the supplier; or
  • Any credits, recoveries, or reimbursements You receive or are entitled to receive from Your employer, a credit card issuer, or any other institution.
  • Spouse means a Ticketholder’s lawful spouse as defined by law and includes civil unions and domestic partners.
  • Ticket means the registration or reservation required to attend or participate in an Event and paid for in full by You. A ticket is deemed used once the Ticketholder attends any part of the Event.
  • Ticket Cost means the total amount paid for one Ticket, including any prorated taxes, fees, and shipping costs. Ticket Cost does not include costs added after the refund protection has been provided.
  • Ticketholder means the person to whom this ticket is issued and has an incidence of ownership under this ticket. Ticketholder does not include a Ticket Reseller.
  • Ticket Reseller means a person or entity that buys tickets for the purpose of resale and includes any marketplace designed to facilitate such resale. Ticket Reseller includes ticket scalpers and ticket brokers.

THE “GLOBAL REFUND PROGRAM” IS A PROGRAM OF JSV EVENTS LIMITED WITH REIMBURSEMENTS MADE BY VERICLAIMS, INC. POWERED BY FANSHIELD INTERNATIONAL, LLC AS AN AUTHORIZED REPRESENTATIVE OF JSV EVENTS LIMITED (REGISTRATION NO 10712264)

Welcome to Arival!

Arival is pleased to welcome all of its international attendees to the USA and would like to make the process as seamless as possible.

If you are traveling to the United States for tourism or business for 90 days or less, you may be eligible to visit the US without a visa if your country is participating in the Visa Waiver Program (VWP)

Visitor Visa

Overview

Generally, a citizen of a foreign country who wishes to enter the United States must first obtain a visa, either a nonimmigrant visa for a temporary stay, or an immigrant visa for permanent residence. Visitor visas are nonimmigrant visas for persons who want to enter the United States temporarily for business (visa category B-1), for tourism (visa category B-2), or for a combination of both purposes (B-1/B-2).

Here are some examples of activities permitted with a visitor visa:

  • Consult with business associates
  • Attend a scientific, educational, professional, or business convention or conference
  • Settle an estate
  • Negotiate a contract

Learn more about  Business Travel to the United States  (PDF – 362 KB) on a visitor visa.

  • Tourism
  • Vacation (holiday)
  • Visit with friends or relatives
  • Medical treatment
  • Participation in social events hosted by fraternal, social, or service organizations
  • Participation by amateurs in musical, sports, or similar events or contests, if not being paid for participating
  • Enrollment in a short recreational course of study, not for credit toward a degree (for example, a two-day cooking class while on vacation)

Learn more about  Visitor Visas – Business and Pleasure   (PDF – 1020 KB).

These are some examples of activities that require different categories of visas and cannot be done while on a visitor visa:
  • Study
  • Employment
  • Paid performances, or any professional performance before a paying audience
  • Arrival as a crewmember on a ship or aircraft
  • Work as foreign press, in radio, film, print journalism, or other information media
  • Permanent residence in the United StatesThese are some examples of activities that require different categories of visas and cannot be done while on a visitor visa:
    • Study
    • Employment
    • Paid performances, or any professional performance before a paying audience
    • Arrival as a crewmember on a ship or aircraft
    • Work as foreign press, in radio, film, print journalism, or other information media
    • Permanent residence in the United States

How to Apply

There are several steps to apply for a visa. The order of these steps and how you complete them may vary by U.S. Embassy or Consulate. Please consult the instructions on the U.S. Embassy or Consulate website.

Complete the Online Visa Application

  • Online Nonimmigrant Visa Application, Form DS-160 – Learn more about completing the DS-160. You must: 1) complete the online visa application and 2) print the application form confirmation page to bring to your interview.
  • Photo – You will upload your photo while completing the online Form DS-160. Your photo must be in the format explained in the Photograph Requirements.

Schedule an Interview

Interviews are generally required for visa applicants with certain limited exceptions below. Consular officers may require an interview of any visa applicant.

If you are age:Then an interview is:
13 and youngerGenerally not required
14-79Required (some exceptions for renewals)
80 and olderGenerally not required

You should schedule an appointment for your visa interview at the U.S. Embassy or Consulate in the country where you live. You may schedule your interview at another U.S. Embassy or Consulate, but be aware that it may be more difficult to qualify for a visa outside of the country where you live.

Wait times for interview appointments vary by location, season, and visa category, so you should apply for your visa early. Review the interview wait time for the location where you will apply:

Visa Appointment Wait Times

Advance travel planning and early visa application are important. If you plan to apply for a nonimmigrant visa to come to the United States as a temporary visitor, please click the button below to go to https:/travel.state.gov where you will find a helpful tool that allows you to look up Visa Appointment Wait Times by U.S. Embassy or Consulate.

Prepare for Your Interview

  • Fees – Pay the non-refundable visa application fee, if you are required to pay it before your interview. If your visa is approved, you may also need to pay a visa issuance fee, if applicable to your nationality.

Click here to see all information about Fees for Visa Services.


  • Review the instructions available on the website of the U.S. Embassy or Consulate where you will apply to learn more about fee payment.

Gather Required Documentation

Gather and prepare the following required documents before your visa interview:

  • Passport valid for travel to the United States – Your passport must be valid for at least six months beyond your period of stay in the United States (unless exempt by country-specific agreements). Each individual who needs a visa must submit a separate application, including any family members listed in your passport.
  • Nonimmigrant Visa Application, Form DS-160 confirmation page.
  • Application fee payment receipt, if you are required to pay before your interview.
  • Photo – You will upload your photo while completing the online Form DS-160. If the photo upload fails, you must bring one printed photo in the format explained in the Photograph Requirements.
  • Invitation Letter: If you are in need of an invitation letter in support of your visa application, please email [email protected] with your full name (as it appears on your passport), your passport number, and email address. We will respond within 3 business days.

Additional Documentation May Be Required

Review the instructions for how to apply for a visa on the website of the U.S. Embassy or Consulate where you will apply. Additional documents may be requested to establish if you are qualified. For example, additional requested documents may include evidence of:

  • The purpose of your trip,
  • Your intent to depart the United States after your trip, and/or
  • Your ability to pay all costs of the trip.

Evidence of your employment and/or your family ties may be sufficient to show the purpose of your trip and your intent to return to your home country. If you cannot cover all the costs for your trip, you may show evidence that another person will cover some or all costs for your trip.

Note: Visa applicants must qualify on the basis of the applicant’s residence and ties abroad, rather than assurances from U.S. family and friends. A letter of invitation or Affidavit of Support is not needed to apply for a visitor visa. If you choose to bring a letter of invitation or Affidavit of Support to your interview, please remember it is not one of the factors used in determining whether to issue or deny the visa.

Attend Your Visa Interview

A consular officer will interview you to determine whether you are qualified to receive a visitor visa, or if another category is more appropriate for your purpose of travel.  You must establish that you meet the requirements under U.S. law to receive a visa.

Ink-free, digital fingerprint scans are taken as part of the application process. They are usually taken during your interview, but this varies based on location.

After your visa interview, the consular officer may determine that your application requires further administrative processing.  The consular officer will inform you if this required.

After the visa is approved, you may need to pay a visa issuance fee (if applicable to your nationality), and make arrangements for the return of the passport and visa to you.  Review the visa processing times to learn more.

Entering the United States

A visa allows a foreign citizen to travel to a U.S. port-of-entry (generally an airport) and request permission to enter the United States. A visa does not guarantee entry into the United States. The Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP) officials at the port-of-entry have authority to permit or deny admission to the United States. If you are allowed to enter the United States, the CBP official will provide an admission stamp or a paper Form I-94, Arrival/Departure Record. Learn more about admissions and entry requirements, restrictions about bringing food, agricultural products, and other restricted/prohibited goods, and more by reviewing the CBP website.

Extending Your Stay

See Extend Your Stay on the U.S. Citizenship and Immigration Services (USCIS) website to learn about requesting to extend your stay beyond the date indicated on your admission stamp or paper Form I-94.

Failure to depart the United States on time will result in being out of status. Under U.S. law, visas of individuals who are out of status are automatically voided (Section 222(g) of the Immigration and Nationality Act).  Any multiple entry visa that was voided due to being out of status will not be valid for future entries into the United States.

Failure to depart the United States on time may also result in you being ineligible for visas in the future. Review Visa Denials and Ineligibilities and Waivers: Laws to learn more.

Change of Status

If your plans change while in the United States (for example, you marry a U.S. citizen or receive an offer of employment), you may be able to request a change in your nonimmigrant status to another category through U.S. Citizenship and Immigration Services (USCIS). See Change My Nonimmigrant Status on the USCIS website to learn more.

While you are in the United States, receiving a change of status from USCIS does not require you to apply for a new visa.  However, once you depart the United States you must apply for a new visa at a U.S. Embassy or Consulate in the appropriate category for your travel.

Additional Information

An individual on a visitor visa (B1/B2) is not permitted to accept employment or work in the United States.

  • There is no guarantee you will be issued a visa. Do not make final travel plans or buy tickets until you have a visa.
  • A valid U.S. visa in an expired passport is still valid. Unless canceled or revoked, a visa is valid until its expiration date. If you have a valid visa in your expired passport, do not remove it from your expired passport. You may use your valid visa in your expired passport along with a new valid passport for travel and admission to the United States.

Further Questions

  • Case-Specific Questions – Contact the U.S. Embassy or Consulate handling your visa application for status information. Select U.S. Embassy or Consulate for contact information.
  • General Questions – review Contact Us.

What type of Company Are You?

The diverse Arival community includes everyone in tours, activities, attractions and experiences.

Operator company types include: Active/Adventure, Food & Drink, Sightseeing, Cultural, Classes, Recreational and/or Wellness, Tour Guides and Tour Directors, Attractions, Resorts, Experience Hosts and Transportation Companies.

Small Operator

For companies that create, operate, or sell tours/attractions with LESS than $250,000 USD revenue in your last fiscal year.

Med/Large Operator​

For companies that create, operate, or sell tours/attractions with GREATER than $250,000 USD revenue in your last fiscal year.

All Other Companies​

Includes: Distribution / Reseller (OTA, Wholesaler, Local, GDS, Travel Agent, etc.), DMO or CVB’s, DMC’s, Technology, Marketing / Advertising Agency, Training & Education, Consultants, Association / Not for Profits, and all others.

Become an Insider Today!