Douglas Quinby

  • Article

Hornblower Acquires Walks, Rebrands as City Experiences

by | April 6, 2021

The move by one of the largest tour and activity companies signals the their intent to become not just a leading city cruise operator, but a global experiences brand. Expect more acquisitions, and more M&A overall as our industry remakes itself post-Covid.
  • Article

Reserve with Google to Shut Down

by | March 24, 2021

Get ready for another big shift in how tours, activities, and attractions are listed on Google. The search engine is winding down the booking option to shift towards an advertising-focused model similar to Google Hotels.
  • Article

Arival’s Recovery Trends Survey

by | March 8, 2021

Since March 2020, Arival has been tracking the pandemic’s impact and outlook for our industry. Take a few minutes to complete our latest trends survey on recovery and planning for 2021-2022.
  • Article

Urban Adventures Rankles Operator Partners with Termination

by | February 25, 2021

Interviews with UA partners and Intrepid Group CEO James Thornton make it clear: the end of the brand’s franchise model signals a humbler, tougher era ahead as operators small and large face tough decisions to survive – and revive.
  • Article

What to Expect at the Arival Self-Guided Tours Forum

by | February 25, 2021

We’re just a few days away and the program is set for this special forum on self-guided. Here’s what to expect, what you’ll learn, and how you’ll benefit.
  • Article

5 Things Tour Operators Get Wrong about Self-Guided

by | February 21, 2021

We may get into some hot water with this post, but there seems to be some widely held misconceptions in our industry about self-guided experiences. So we’re addressing them here.
  • Article

More Money Goes into Tours & Activities Tech

by | February 17, 2021

Canadian company RocketRez, which targets large tour and attraction operators, has raised US$6.6 million.
  • Article

A Guide to the Tours & Attractions Forum at ITB

by | February 12, 2021

The program of ITB’s virtual event is as sprawling and ambitious as ever. If you plan on attending, here’s your guide to some key sessions for tours and attractions. You’re welcome :)
  • Article

How Big Are the Big OTAs?

by | February 5, 2021

Most online travel agencies in tours and attractions are privately held or operate as divisions within other companies and do not disclose specifics. Still, it’s interesting to look at what information is out there.
  • Report

Arival Guide to Airbnb Experiences

by | February 1, 2021

A no-nonsense guide to help tour and activity operators assess if they should list, how to list, and how to succeed on Airbnb Experiences.

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