Finalists Announced: 2024 Arival TourReview Spotlight Awards

The finalists are in for the second North American edition of the Arival TourReview Spotlight Awards. See the complete list of finalists here!

The results are in for the second North American edition of the Arival TourReview Spotlight Awards, and we’re excited to announce the top 10 finalists for each category. 

These North American finalists were chosen through a data-driven, independent and impartial analysis of customer reviews across multiple major review sites, online travel agencies (OTAs) and millions of customer reviews, powered by review management platform TourReview. This process enabled us to identify the tour, activity and attraction operators consistently going above and beyond for their customers. 

This will be the third rendition of the Arival TourReview Spotlight Awards and the second in North America. The 2024 European awards were presented in March at Arival 360 | Berlin. 

The winners for the Arival TourReview Spotlight Awards will be announced during a special theater session at Arival 360 | San Diego on 1 October, 2024. 

Congratulations to all the finalists!

Arival 360 | SAN DIEGO 2024

30 September – 3 October 2024

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Arival TourReview Spotlight Awards: Finalists

The Arival TourReview Spotlight Awards are based on careful analysis of 50,878 tour, activity and attraction product listings for North America (including Canada, Mexico, the U.S. and the Caribbean). 

10 finalists were identified for each category and company size, and are listed here in alphabetical order. The awards are divided into the following categories:

  • Sightseeing Tours
  • Culinary Experiences
  • Adventure Tours & Activities
  • Ticketed Visitor Attractions 
  • Day Tours & Excursions

How were the finalists selected and what do the company sizes mean? Learn more about the methodology here.

Sightseeing Tours Award Finalists

This category includes companies that run tours within a city or destination with a primary emphasis on sightseeing, such as walking tours, urban cycling and hiking tours, segway tours, local driving or bus tours and city cruises or boat tours where the primary purpose is sightseeing.

Small OperatorsMedium OperatorsLarge Operators
CDMX Electric Bike Tours – WebsiteA Ghostly Encounter – WebsiteA Day in LA Tours – Website
Central Park Pedicab Tours – WebsiteAdventure Tours in Motion – WebsiteAustin Detours – Website
Kactus – WebsiteCityView Trolley Tours – WebsiteBikes And Hikes LA Tours – Website
Pedal or Not… Electric Bicycle – Tours – WebsiteCycle City Vancouver – WebsiteGrim Philly Twilight Tours – Website
Rock Junket – WebsiteEstacion Mexico Free Tours – WebsiteLucky Bean Tours – Website
Skagway Scooters – WebsiteThe Haunt Ghost Tours – WebsiteNYC Horse Carriage Rides – Website
Spyglass Travel – Website Pineapple Tour Group – WebsiteOld South Carriage Company – Website
Tekpan Tours – WebsiteSee DC Today – WebsiteOld Town Trolley Tours Nashville – Website
Tons of Fun Tours and Rentals – WebsiteTop Dog Tours NYC – WebsitePalmetto Carriage Works – Website
Tours of Cleveland LLC – WebsiteWeVenture Philadelphia – WebsiteWitches Brew Tours – Website 

Culinary Tours & Experiences Award Finalists

This category includes companies offering experiences with a primary focus on food and/or beverages, such as food tours, tasting experiences, brewery tours, winery tours and cooking experiences. 

Small OperatorsMedium OperatorsLarge Operators
AvoCabo Food Tours – WebsiteCharleston Culinary Tours – WebsiteBobby’s Bike Hike Chicago – Website
Brew Donkey – WebsiteDelicious Denver Food Tours – WebsiteDoctor Gumbo Tours – Website
Canadian Craft Tours – WebsiteEat Seattle – WebsiteFoods of New York Tours – Website
Casa Crespo Cooking Class – WebsiteKey West Food Tours – WebsiteMiami Culinary Tours – Website
Flavor Teller Food Tour – WebsiteLocal Tastes of the City Tours – WebsiteNapa Valley Wine Train – Website
Ix Kool – WebsiteManhattan Walking Tour – WebsiteNew Orleans School of Cooking – Website
Montreal Craft Beer Tours – WebsiteMaui Chocolate Tour – WebsitePlatypus Wine Tours – Website
Tequila Tour by Mickey Marentes – WebsiteNapa Valley Wine Country Tours – WebsiteSavannah Taste Experience – Website
The Agave Experience Tequila Tour – WebsiteVallarta Eats Food Tours – WebsiteShow Me Seattle Food Tours – Website
Whistler Tasting Tours – WebsiteVancouver Foodie Tours – WebsiteVallarta Food Tours – Website

Adventure Tours & Activities Award Finalists

This category includes companies offering experiences with a focus on active outdoor adventure activities. This includes water sports and rentals,  hiking, kayaking, rafting, off-roading, whale watching, hot air ballooning, and a range of water- and land-based adventure tours.

Small OperatorsMedium OperatorsLarge Operators
Alaskan Husky Adventures – WebsiteAir Ventures Hawaii – WebsiteAlaska Tales – Website
Allens Aquatic Adventures – WebsiteHike Maui – WebsiteArizona Safari Jeep Tours – Website
Amelia Adventure – WebsiteHorseshoe Bend Slot Canyon Tours – WebsiteCabo Adventures – Website
Cruisin’ Tikis Key Largo – WebsiteJackson Hole Eco Tour Adventures – WebsiteDixie’s Lower Antelope Canyon Tours – Website
Eco Boat Rentals – WebsiteK2 Aviation – WebsiteJuneau Tours & Whale Watch – Website
I Ride Like a Star – WebsiteKanab Tour Company – WebsiteLas Vegas ATVs – Website
iTravel USA – WebsitePirates of Hilton Head – WebsiteLouisiana Tour Company – Website
Miami Seaplane Tours – WebsiteRainbow Ryders Hot Air Balloon Ride – WebsiteOcean Tours – Website
Red Rock Discovery Tours – WebsiteSaguaro Lake Ranch Kayaking & Tubing – WebsiteShoreline Sightseeing – Website
Riverbound Sports – WebsiteXtreme 4×4 Tours – Website Vallarta Adventures – Website

Visitor Attraction Award Finalists

This category is for ticketed attractions including amusement parks, museums, observation decks, landmarks and monuments, zoos and aquariums that charge admission; free attractions and national and regional parks are excluded.

Small AttractionsMedium AttractionsLarge Attractions
Archivo Histórico y Museo de Minería – WebsiteThe Amish Farm and House – WebsiteAlcatraz Island – Website
Bear Creek Feline Center – WebsiteFlyOver Las Vegas – Website – WebsiteChichen Itza – Website
Casa Sauza – WebsiteFountainhead Antique Auto Museum – WebsiteEmpire State Building – Website
Historic RailPark & Train Museum – WebsiteJAMNOLA – WebsiteMuseo Nacional de Antropologia – Website
Longue Vue House and Gardens – WebsiteLittle Canada – WebsiteThe National September 11 Memorial & Museum – Website
Montana Grizzly Encounter – WebsiteMarvel Avengers S.T.A.T.I.O.N. – WebsiteStatue of Liberty – Website
Museo Casa del Mendrugo – WebsiteMemphis Rock ‘n’ Soul Museum – WebsiteThe Metropolitan Museum of Art – Website
Turquoise Museum – WebsiteSafari Zoological Park – WebsiteThe National World War II Museum – Website
Webb Military Museum – WebsiteTitanic: The Artifact Exhibition – WebsiteTop of the Rock – Website
Wonder House – WebsiteThe Wizard of Oz Museum – WebsiteXcaret – Website

Day Tours & Excursions Award Finalists

This category is for companies offering day tours & excursions which include transportation to destinations primarily outside of the city, such as by bus or boat.

Small OperatorsMedium OperatorsLarge Operators
Arizona Scenic Tours – WebsiteColorado Sightseer – WebsiteCancun Adventures – Website
Beyond Skagway Tours – Private Tours – WebsiteCustomized Tours – WebsiteComedy on Deck Tours – Website
Estes Park Guided Tours – WebsiteDynamic Tour Maui – WebsiteDanger Charters – Website
Grand Canyon Journeys – WebsiteGrand Adventures Tours – WebsiteE Noa Tours – Website
Greatland Adventures – WebsiteKailani Tours Hawaii – WebsiteExperienceFirst – Website
Grizzly County Wildlife Adventures – WebsiteNiagara Day Tour – WebsiteGray Line of Niagara Falls/Buffalo – Website
Olympic Hiking Co. – WebsiteOahu Nature Tours – WebsiteHawaii Turtle Tours – Website
White Mountain Adventures – WebsitePicTours Alaska – WebsiteOver The Falls Tours – Website
Yellowstone Adventure Tours – WebsitePink Jeep Tours Las Vegas – WebsiteUSA Guided Tours New York – Website
Zion Country Off-Road Tours – WebsiteTours by Isabelle – WebsiteWasabi Tours Hawaii – Website 

Methodology: How Are The Finalists Selected? 

The Arival TourReview Spotlight Awards selection process involves a careful analysis of over 50,000 tour, activity and attraction product listings for North America (including Canada, Mexico, the U.S. and the Caribbean).

Award Criteria: Reviews & Ratings

The award criteria are based on statistical analysis of the volume of reviews and aggregate customer rating (average review score on a scale of 1 to 5). TourReview compiled comprehensive review data on more than 50,000 product listings between 1 June 2023 and 31 May 2024, from seven major online travel agencies and review websites, including: 

  • Expedia
  • GetYourGuide
  • Google
  • Klook
  • Tiqets
  • Tripadvisor (excluding reviews also on Viator)
  • Viator

The aggregate customer review score, or rating, is weighted greater than the total review count, in order to reduce the advantage of larger operators, or operators who might get more bookings and reviews because they have been listed on more websites when compared to operators listed on fewer sites.

Verified vs. Unverified Reviews

Google and Tripadvisor reviews are unverified. Reviews from these websites are counted at approximately 89% and 95%, vs. 100% of reviews where only verified customers can post (all other OTAs). This weighting is based on this analysis of the incidence of fake user reviews for Tripadvisor and Google. 

Company Size Segmentation

Because of the significant differences in review volume and ratings for small and large operators, Arival and TourReview developed three segments based on review volume:

  • Small: 250-1,000 reviews during the one-year period
  • Medium: 1,001-5,000 reviews
  • Large: more than 5,000 reviews

Product listings with fewer than 250 reviews were excluded from consideration. 

Awards by Company

Each award is presented at the company level. TourReview conducted careful analysis using its proprietary AI as well as manual checks to correlate each tour listing to a single tour or attraction company. 

Learn more about the methodology for the award selection process here

The inaugural North American awards were presented at Arival 360 | Orlando in October — meet the winners here

Arival 360 | SAN DIEGO 2024

30 September – 3 October 2024

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The Arival & TourReview Awards at Arival 360 | San Diego 

All finalists will be contacted by Arival—and we’ll be unveiling the winners at the upcoming Arival 360 | San Diego event during the Arival TourReview Spotlight Awards Ceremony, on 1 October 2024. While you do not have to be present to receive an award, we hope to see you there!

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