WINNERS ANNOUNCED: The 2024 European Arival TourReview Spotlight Awards

The results are in! Learn more about the awards and see the complete list of winners in each category here

by | 3 March 2024

Drumroll please… The results are in for the inaugural 2024 European Arival TourReview Spotlight Awards, and we’re excited to announce the winners for each category! 

In partnership with review management platform TourReview, we awarded a number of European-based winners across five categories who are consistently wowing customers. Winners were identified through a data-driven, independent, and impartial analysis of customer reviews, powered by TourReview. The European Arival TourReview Spotlight Awards follow our North American awards, presented at Arival 360 | Orlando in October 2023.

The European winners were announced in a special ceremony at Arival 360 | Berlin, during the Welcome Party on Saturday, March 2nd, 2024. Meet the winners below!

European Arival TourReview Spotlight Awards: Winners

The Arival TourReview Spotlight Awards include five categories, with three awards per category based on company size. Company size was determined by number of reviews during the one-year period from 1 November 2022 and 31 October 2023:

  • Small: 250-1,000 reviews 
  • Medium: 1,001-5,000 reviews
  • Large: more than 5,000 reviews

The winners were chosen through a data-driven, independent, and impartial analysis of customer reviews across multiple major review sites, online travel agencies (OTAs) and millions of customer reviews, powered by review management platform TourReview. Learn more about the methodology here and see the complete list of finalists here.

Sightseeing Tours Award Winners

This category includes companies that run tours within a city or destination with a primary emphasis on sightseeing, such as walking tours, urban cycling and hiking tours, segway tours, local driving or bus tours and city cruises or boat tours where the primary purpose is sightseeing.

Small Operator WinnerMedium Operator WinnerLarge Operator Winner
M&T Lyon ToursThe Bloody Tour of YorkRunner Bean Tours Barcelona

See the complete list of Sightseeing Tours Award finalists here. 

Culinary Tours & Experiences Award Winners

This category includes companies offering experiences with a primary focus on food and/or beverages, such as food tours, tasting experiences, brewery tours, winery tours and cooking experiences. 

Small Operator WinnerMedium Operator WinnerLarge Operator Winner
Wine Tasting In ParisPrague City AdventuresTaste Of Prague

See the complete list of Culinary Tours & Experiences Award finalists here. 

Adventure Tours & Activities Award Winners

This category includes companies offering experiences with a focus on active outdoor adventure activities. This includes water sports and rentals, hiking, kayaking, rafting, off-roading, whale watching, hot air ballooning, and a range of water- and land-based adventure tours.

Small Operator WinnerMedium Operator WinnerLarge Operator Winner
SUP IbizaSportMixThames Rockets

See the complete list of Adventure Tours & Activities Award finalists here. 

Visitor Attraction Award Winners

This category is for ticketed attractions both private and public, including amusement parks, museums, observation decks, landmarks and monuments, zoos and aquariums.

Small Attraction WinnerMedium Attraction WinnerLarge Attraction Winner
Third Man MuseumMalta Classic Car Collection MuseumBasílica de la Sagrada Familia

See the complete list of Visitor Attraction Award finalists here. 

Day Tours & Excursions Award Winners

This category is for companies offering day tours & excursions which include transportation to destinations primarily outside of the city, such as by bus or boat.

Small Operator WinnerMedium Operator WinnerLarge Operator Winner
Kitzel ToursThe English BusPure Azores Tours

See the complete list of Day Tours & Excursions Award finalists here. 

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The Arival TourReview Awards at Arival 360 | San Diego 

While the Arival TourReview Spotlight Awards presented in Berlin are based on European customer data, we present awards for other regional markets as well. The second North American Arival TourReview Spotlight Awards will be presented at Arival 360 | San Diego in September 2024.

Congratulations to all the winners!

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Header Photo: Pexels / Cottonbro Studio

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Tags: tour operators, Featured, activity operators, Europe, tour operator awards, Awards, TourReview, travel awards, Arival TourReview Spotlight Awards, tourism awards, visitor attraction awards, experience awards, culinary tour awards

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WHAT'S THE DIFFERENCE BETWEEN ARIVAL | ACTIVATE EDINBURGH AND ARIVAL 360 | VALENCIA AND WHICH SHOULD I ATTEND?

Since 2019, Arival has hosted one major event in Europe each year. For 2024-2025, we’re thrilled to offer two exciting events: Arival 360 | Valencia and Arival | Activate Edinburgh. Here’s a quick comparison to help you decide which event to attend—or why you might want to come to both:

Arival 360 | Valencia (28-30 April 2025)
  • Scope: Flagship European Event with a global reach; up to 30% of attendees from outside Europe, including the U.S., Middle East, LATAM, and APAC.
  • Audience: Experience creators, tech and distribution companies, and industry professionals from around the world.
  • Arival Theater Content: Global topics including: over-tourism and sustainability, technology, distribution, European consumer and operator trends.
  • Breakout Sessions: In-depth workshops on operational best practices, product expansion, AI, channel management, marketing tech, a Spain-specific track and an Innovation Showcase highlighting the most tech-savvy companies in our industry.
  • Networking: Connect with leading OTAs and distribution companies, and build valuable partnerships.
  • Location: Valencia, a stunning coastal city offering rich cultural experiences.
  • Attendees: Approximately 800, providing extensive networking opportunities.
Arival | Activate Edinburgh (23-25 November 2024)
  • Scope: Regional focus on the UK, Ireland, and the Nordic regions.
  • Audience: Operators and industry professionals from the region.
  • Content: Gain insights on regional topics like technology, distribution strategies, and hear from top regional tourism leaders.
  • Breakout Sessions: Experience hands-on learning at Edinburgh’s top attractions and tours, with sessions on visitor experience, digital journeys and innovative tour development. In-depth sessions for companies at the beginning of their digital journey and more advanced sessions for people and companies looking to elevate their experience.
  • Networking: With a more intimate setting. you’ll have more time to build deeper connections and create more meaningful interactions with your current and future partners including distributors, tech companies, DMOs and more.
  • Location: Edinburgh, known for its stunning architecture and historic charm
  • Attendees: Approximately 400, fostering an intimate peer-to-peer learning and networking environment.
Key Differences:
  • Global vs. Regional Focus: Valencia is a global event with an international audience, while Edinburgh is a regional event focused on the UK, Ireland, and Nordic regions.
  • Event Size: Valencia hosts about 800 attendees, providing broad networking opportunities, whereas Edinburgh’s 400 attendees create a more intimate, focused environment.
  • Content and Sessions: Valencia features global themes and advanced topics, whereas Edinburgh provides region-specific insights and hands-on experiential learning.
  • Location Experience: Valencia providing a coastal escape and Edinburgh offering historic and iconic attractions.
  • Who Will Be There: The most valuable part of Arival Events is the connections you make and the partnerships you build to grow your business. At Arival | Activate Edinburgh, you’ll engage with key industry players in the UK, Ireland, and Nordic regions. If your business focus is on these areas, Edinburgh is where you need to be. For those targeting broader European or global markets, Arival 360 | Valencia offers the ideal platform to network with international leaders and innovators. 
Why attend both?

With limited opportunities for business development, learning, and networking in our industry, attending both events is a strategic move. By participating in both Edinburgh and Valencia, you maximize your exposure to diverse markets and influential contacts. 

However, if budget constraints or a specific regional focus dictate your decisions, choose the event that best aligns with your primary business goals. Join us in Edinburgh for regional insights or Valencia for global perspectives—or better yet, attend both to fully leverage the potential of Arival’s expansive network.

For service providers such as a restech or ticketing platform, distribution company, or other services including marketing, AI tools, etc., attending both gives you access to attendees from both markets to connect with your current customers and to meet new ones!

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At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

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