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Thursday, September 27 2018 | 13:00 PM

Operations 2018 Las Vegas

Big Voice: The Price of Entry

One of the busiest, donation-only museums had to make the tough call to implement a visitor fee. How they executed the change - and maintained a positive customer experience -…

Thursday, September 27 2018 | 13:00 PM

Operations 2018 Las Vegas

Unforgettable: The Tours That Get Remembered

Be a Better Guide founder and tour guide whisperer Kelsey Tonner tells us how to connect with guests and create experiences that will stay with customers forever.

Thursday, September 27 2018 | 13:00 PM

Operations 2018 Las Vegas

Big Voice: Let’s Add a City – or Several

Learn the growth strategies that Culinary Adventure Co. used to expand its local food tour operation into a national operator, now in six major cities across Canada.

Thursday, September 27 2018 | 13:00 PM

Consumer Trends 2018 Las Vegas

What Your Customers Want: New Research from Arival

Arival Insights presents new, exclusive research on what travelers want, how they choose and book, and how you can increase your slice of the pie.

Wednesday, September 26 2018 | 13:00 PM

Marketing 2018 Las Vegas

Selling Stuff with Humor

How you can use humor to connect with customers and sell more stuff. And have a laugh, too.

Wednesday, September 26 2018 | 13:00 PM

Marketing 2018 Las Vegas

Help with Yelp: Using Online Review Sites To Grow Your Business

More than nine in 10 consumers turn to review sites to choose a local experience or business. You've probably seen your business on review sites like Yelp, but have you…

Wednesday, September 26 2018 | 13:00 PM

Consumer Trends 2018 Las Vegas

Tours or Experiences—What Your Customers Want

Exclusive research from Arival Insights on how travelers view "experiences" vs. traditional touring and what is a local, authentic experience.

Tuesday, September 25 2018 | 13:00 PM

Operations 2018 Las Vegas

The Other Tour Operators

OTAs aren't everything. Packaged tour operators and travel agencies mean big business. Learn how they can help you find more customers.

Tuesday, September 25 2018 | 13:00 PM

Operations 2018 Las Vegas

Take a Pass

More and more travelers book their activities through multi-attraction passes. Get the skinny on this important - and growing - way to reach travelers.

Tuesday, September 25 2018 | 13:00 PM

Consumer Trends 2018 Las Vegas

Asia or Bust

It's the biggest outbound travel market - and growing like crazy. Here's what you need to know, from one of Asia's leading sellers of Tours, Activities & Attractions.

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