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Thursday, November 5 2020 | 00:00 AM EST

Operations 2020 Arival 360

Guest Experience is Everything: The Power of Creating “Wow” Moments

The "wow moment" is really the soul of the tour. It's the moment when a place comes alive; it could be a story or a shared experience, but it's always…

Thursday, November 5 2020 | 00:00 AM

Operations 2020 Arival 360

Profitability and Pricing, Walking the line of pricing structures

The challenge when pricing your tours is making sure that you are able to effectively sell to your guests and still cover your expenses. All too often, tour operators will…

Wednesday, November 4 2020 | 22:00 PM EST

Operations 2020 Arival 360

Roundtable: The Future of Food Tourism

During these unprecedented times, the future of Food + Beverage Tourism hangs in the balance and seemingly out of our control. As anxiety and questions swirl around what the post-pandemic…

Tuesday, November 3 2020 | 00:00 AM

Distribution 2020 Arival 360

What to Look for in Your Res-Tech

We all know that choosing the right Res-Tech system is one of the most crucial elements to your business -- It's what you and your team are using on a…

Tuesday, November 3 2020 | 00:00 AM

Distribution 2020 Arival 360

Converting Local Traffic in the Age of Covid

Since Covid - 19 does not yet have an expiration date, how do we adapt and overcome the challenges it brings to our industry? With a focus on appealing to…

Tuesday, November 3 2020 | 00:00 AM

Distribution 2020 Arival 360

Managing and Distributing Your Products in a Post-Covid World

Christian Watts starts off this Buzz Session with a brief presentation about the importance of high quality content. What makes content that sells? What are the best ways to distribute…

Tuesday, November 3 2020 | 00:00 AM

Operations 2020 Arival 360

Multi-Day Tours

If you offer or want to offer multi-day tours, join this Buzz Session to discuss how multi-day tours are different than day tours, issues related to tour guides, and best…

Monday, November 2 2020 | 15:00 PM EST

Distribution 2020 Arival 360

OTA Listing Optimization – A Merchandising Masterclass

This session is designed for operators that already work with OTAs. It will examine listing optimization strategies across leading platforms such as Viator, GetYourGuide, Musement and others, explore OTA strategies…

Monday, November 2 2020 | 00:00 AM

Distribution 2020 Arival 360

Direct Sales are More Important than Ever

Direct sales in these times are more important than ever. Those who own the transaction have more resilient business models. Every operator has a different channel mix. Let's learn from…

Monday, November 2 2020 | 00:00 AM

Operations 2020 Arival 360

The Pre- and Post-Tour Customer Journey

Let's discuss creative tips, strategies and ideas for how to engage with our guests before and after the tour experience, setting better expectations beforehand and continuing the relationship afterwards, all…

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Paid membership-only webinars to deepen your understanding of important industry topics.

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Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

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Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

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Membership Overview
ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].

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