Sesiones
Thursday, October 13 2022 | 11:30 AM PDT*
Chat & Messaging: Improve Guest Service & Grow Your Reviews
Chatbots and messaging are becoming commonplace in business-to-customer communication, especially with Gen-Z and millennial travelers. This session explores the role of chat in the customer journey, the opportunity for more…
Jueves, 13 de octubre 2022 | 10:30 AM PDT*
Conectividad y necesidad de normas, presentado por OCTO
Con cientos de sistemas de reserva y venta de entradas, cientos (o miles) de distribuidores y muchísimos más operadores, la conectividad tecnológica para la distribución a terceros nunca ha sido tan importante. Aunque se ha avanzado mucho...
Jueves, 13 de octubre 2022 | 10:30 AM PDT*
How to Increase Your Prices by Designing for Delight
A higher-priced tour doesn't need to cost you more. It just needs to be perceived as more valuable by your customer. In this talk we'll look at the tour design…
Thursday, October 13 2022 | 09:30 AM PDT*
Google Things to do: An Essential Guide to Listings & Ads for Operators & Attractions
The world’s biggest search engine has taken a big step into the Best Part of Travel with Google Things to do, an initiative that presents attraction and experience ticket prices…
Thursday, October 13 2022 | 09:30 AM PDT*
Sustainability and Stewardship—What They Really Mean and the Practices that Work!
Sustainability and outdoor stewardship remain highly important for many travelers coming out of the pandemic, but companies are still having a hard time navigating which practices are going to make…
Wednesday, October 12 2022 | 16:00 PM PDT*
The State of Play in Asia
The region that had been a primary driver of tourism growth through the preceding decade has struggled the most during the pandemic – and its path to fully reopening remains…
Wednesday, October 12 2022 | 16:00 PM PDT*
The Audacity to Go There: Tours in the Hood
From dope Black murals, afrobeats, cheesesteaks and mom-and-pop shops, this social impact entrepreneur and self-described hood advocate delivers experiences that immerse visitors into the sights, sounds, tastes and community well…
Wednesday, October 12 2022 | 16:00 PM PDT*
The Whole Donut
This is the story of how a digital marketing expert and donut aficionado took his sweet signature tour from a single successful city to 13 locations, including three overseas.
Wednesday, October 12 2022 | 16:00 PM PDT*
The Future of the Experience Economy: Fireside Chat with Michael Zeisser
This one-time executive of Liberty Media and Alibaba currently serves on the board of directors for GetYourGuide, Fever, Atlas Obscura and Easol and runs the only investment fund dedicated to…
Miércoles, 12 de octubre de 2022 | 11:30 AM PDT*.
Qué es viajar de forma accesible
El mayor grupo minoritario del mundo son las personas con discapacidad física o intelectual, que según la Organización Mundial de la Salud representan el 15% de la población total. Las prácticas de turismo accesible garantizan destinos,...