Google Adds Dedicated “Activities and Tours” Section to Search Results

In the latest Google Things to do update, Google has added an “Activities and Tours” section to search results: here’s what we know so far and how operators can take advantage of it

Reading Time: 5 minutes 20 seconds

Getting found on Google just got easier for tour and activity operators with the latest Google Things to do update. 

Google has added a “Tours and Activities” carousel section to search results, which appears when users search for tours in a destination on mobile. (Google has not officially announced this yet, so it’s likely still in beta, and may not yet be visible to all users or in all regions). 

Searching “Vancouver Tours” brings up a carousel, below the sponsored listings and businesses, which scrolls through approximately 12 different activity and tour offerings.

Prior to this update, Google Things to do listed attraction tickets, as well as tours or “experiences” linked to specific points of interest on Google Maps, but not yet tours and activities in general. 

“This is probably the biggest update since this whole [Google Things to do] thing started,” shares Christian Watts, Founder and CEO of Magpie Travel. Magpie and Watts have offered regular updates and workshops on Google Things to do for operators through Arival Elevate online sessions for Arival Insider Pro Access members. I recently touched base with Watts to discuss the latest.

Here’s what we know so far about the tours and activities section, and what operators need to know to make the most of this new way to get found on Google.  

Operators with “Service Areas” Can Now List Products on their Google Business Profile

Until recently, only operators with a fixed address for their tour or activity business were eligible to list products on their Google business profile. However, many operators — particularly smaller operators of walking tours, for example — do not have a fixed address and instead have a “service area” listed on their Google business profile. 

Now, operators with a “service area” are eligible to list products as well, and could see their listings appear in the Activities and Tours carousel. 

Many “Activities and Tours” Listings are Dominated by OTAs

One of the first things you’ll notice if you scroll through the “Activities and Tours” carousels of different destinations is the disproportionate amount of listings from online travel agencies (OTAs) like Viator, GetYourGuide and Trip.com, rather than from individual operators themselves. 

According to Watts, this is not intentional on Google’s part — in fact, Google often says they don’t care about operators vs. OTAs — but “they do say that users often want to be on an operator direct website,” and therefore they will prioritize that for the user experience where possible. 

Vancouver bike tours” turns up a single direct operator link in 12 listings, and 100% of the Activities and Tours listings for these popular destinations near Vancouver — Victoria and Calgary — are from OTAs

So why are OTAs dominating these listings, if users (and therefore Google) would rather prioritize operator sites?

According to Watts, this is because many operators simply haven’t taken the steps needed to take advantage of Google Things to do, “so bookings are coming through but they’re coming through OTAs.” Let’s change that, shall we?

Arival 360 | SAN DIEGO 2024

30 September – 3 October 2024

Insider Pro Access Members Save 20%

THE event of the year for solutions-focused In-Destination Experience
creators and sellers

Save up to $660 with the Spring Savings ticket

Learn More

How to Get Found on Google and in the New Activities and Tours Carousel Listings 

Here’s how operators can take advantage of Google Things to do and get seen side-by-side with, or even ahead of OTAs. 

1. Claim your Google Business Profile!

The first thing to do is claim your Google Business profile. “If you’ve just sat there and done nothing, your business profile may have GetYourGuide links or Viator links or anyone else’s links below it,” explains Watts. 

Google’s step-by-step walkthrough on how to claim your business profile

Claiming your Google Business profile is the first step to listing your products on Google and attracting direct traffic to the booking portal on your website, not to mention improving your SEO. And it should be a no-brainer for operators: “that’s the one place that Google will preference direct operator products,” explains Watts.

2. Load Up and Optimize your Product Listings on Google

Once your business is connected to Google, you can begin to load your tour or activity products using Google’s operator booking module

With this booking module, operators can upload and manage their products on Google, for free.  Some operators, particularly those who have multiple different products and are already managing multiple distribution channels, may also choose to work with a Google connectivity partner. Many booking and ticketing systems offer this service, as do channel managers and marketing companies (such as Magpie). 

The Google team walking us through Things to do at Arival Activate | Bangkok in June 2023

To learn more, review our latest walkthrough on Google Things to do for operators and suppliers of tours, activities and attractions. 

3. Play the Long Game for Visibility on Google Things to do

Once you’ve claimed your business listing and loaded up your products, don’t get discouraged if you don’t see results overnight. 

“It’s the long game,” explains Watts. “If you do the right things for Google, and you submit the right information, consistently over the long term, you get the traffic. There’s not going to be some ‘aha’ moment and suddenly you’re going to get all the traffic… you need to be in it to win it.” 

“If you’re not participating then you’re not going to show up,” says Watts. “Get started now so that you start picking it up, and it’s free… this is one of the easiest things people can do right now to pick up some traffic.”

Learn More about Google Things to do With Arival 

Recently at Arival Activate | Bangkok, a team from Google shared the latest updates on Google Things to do and demonstrated the operator booking module in one of the conference’s most well-attended breakout sessions. The session will be available on-demand for Arival Insider Pro Access members soon. 

Arival Insider Pro Access members can also benefit from a free 30-minute Arival Elevate consultation with Magpie Travel on Google Things to do. Learn more and register here!

Finally, learn more about Google Things to do in person at the upcoming Arival 360 | Orlando in October 2023. Don’t miss it!

Become an Insider Pro Access member today and get access to the full library of Arival research, plus many other benefits such as free consulting sessions, special discounts and 20% off in-person events, starting from $179 per year.

GET ON THE LIST!

Sign up to receive insights tailored for the in-destination industry as well as updates on Arival.

Sign Up

Print Friendly, PDF & Email

Trending

already a member?

Lost your password?

NEED TO REGISTER?

Become an Arival Insider
THE ARIVAL INSIDER PRO ACCESS MEMBERSHIP; YOU GET ALL THIS TO HELP YOU ADVANCE YOUR BUSINESS.

Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Arival.guides
Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021.

Arival.travel articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview
ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].