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Wednesday, October 30 2019 | 11:00 AM

Research 2019 Orlando

Operator Story Branding Bad

What started out as a failed business venture finally found its success by having their guests unleash their “bad side.” Hear about the journey YourBikerGang.com took to transition from a…

Wednesday, October 30 2019 | 11:00 AM

Operations 2019 Orlando

Using Customer Insights to Create Culinary Experiences

What makes the ideal customer experience? How do you design your tours, activities or experiences to great the best possible outcome? The co-founder of one of the largest online culinary…

Wednesday, October 30 2019 | 11:00 AM

Operations 2019 Orlando

The Science of Designing an Amazing Guest Experience

How do you begin to design a major new attraction in a destination that already has it all? In this talk, attractions industry veteran Jason Horkin walks us through the…

Tuesday, October 29 2019 | 11:00 AM

2019 Orlando

A Very Visible Impact

Every tour operator wants their tours and experiences to have an impact. But Invisible Cities in the UK, Scotland, seeks to be transformational for its guides as well as its…

Tuesday, October 29 2019 | 11:00 AM

Interviews 2019 Orlando

Ask Me Anything: TripAdvisor

It’s one of our industry’s biggest online brands, the largest platform for traveler reviews and—for many operators—an important source of bookings. In this one-on-one interview, we (and you) ask the…

Tuesday, October 29 2019 | 11:00 AM

Distribution 2019 Orlando

Hotels Want You – Marriott

Travelers may stay in rooms, but they seek experiences, and lodging providers can be a key point of sale for operators. In this talk, we’ll hear how the world’s biggest…

Saturday, October 26 2019 | 00:00 AM

Research 2020 Arival 360

Keynote: The Way Forward

Challenges before us. Uncertainties ahead. Yet each of us must plot our path, and find our way forward. CEO Douglas Quinby kicks off Arival 360 with a look at the…

Wednesday, June 26 2019 | 13:00 PM

Research 2019 Bangkok

Why This Online Brand Delivers Offline Experiences

Most think of online travel agencies (OTAs) as simply online resellers of other operators' products. But Taiwan-based KKDay is not your typical OTA. They are getting into customer delivery with…

Wednesday, June 26 2019 | 13:00 PM

Research 2019 Bangkok

Roundtable: Tours, Attractions or Experiences? An Industry Flux

You’ve heard it many times: Travelers don’t want the same old group tours. Rather, they want authentic experiences served by locals and powered by mobile platforms that make everything accessible…

Wednesday, June 26 2019 | 13:00 PM

Research 2019 Bangkok

The Power of Passion (Plus Some Hawker Chicken & Rice)

How in the world does an Israeli journalist arrive in Singapore and within a few short years develop one of the most talked-about food tours that’s featured by the Singapore…

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