Las Vegas 2018 Sessions

Agenda

Thursday, September 27 2018 | 13:00 PM

Interviews 2018 Las Vegas
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The Big Interview with Alex Payne

The CEO of one of the few global touring brands reveals his vision for transforming the iconic tour into an experience for the future. Douglas Quinby interviews Alex Payne, CEO…

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Thursday, September 27 2018 | 13:00 PM

Operations 2018 Las Vegas
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Big Voice: The Price of Entry

One of the busiest, donation-only museums had to make the tough call to implement a visitor fee. How they executed the change - and maintained a positive customer experience -…

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Thursday, September 27 2018 | 13:00 PM

Operations 2018 Las Vegas
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Unforgettable: The Tours That Get Remembered

Be a Better Guide founder and tour guide whisperer Kelsey Tonner tells us how to connect with guests and create experiences that will stay with customers forever.

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Thursday, September 27 2018 | 13:00 PM

Distribution 2018 Las Vegas
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Get to Know Your DMO

Do you work with your local destination marketing organization (DMO)? Are you getting everything you should from them? This talk takes you through the essentials every tour and activity operator…

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Thursday, September 27 2018 | 13:00 PM

Operations 2018 Las Vegas
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Big Voice: Let’s Add a City – or Several

Learn the growth strategies that Culinary Adventure Co. used to expand its local food tour operation into a national operator, now in six major cities across Canada.

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Thursday, September 27 2018 | 13:00 PM

Distribution 2018 Las Vegas
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Ask Me Anything: Booking Experiences

The world's biggest accommodation site has set its sights on our sector. Douglas Quinby interviews Ram Papatla, VP of Experiences to discuss Booking.com's plans for the tours, activities, and attractions…

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CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

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We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
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