What’s In Store for Summer: The 2024 Experiences Outlook

The industry is optimistic for another strong summer season in the U.S. & Europe, but the outlook for operators depends on where you are and whom you serve

Three friends raise their arms joyfully against a sunset sky, silhouetted in a celebratory moment.

As summer 2024 kicks off in earnest, the outlook for travel is strong, for the most part. But travel demand and industry performance is not spread evenly. The outlook for operators can depend on where you’re located, and what types of travelers you serve.

Very early results from Arival’s 2024 Global Operator Landscape survey suggest mixed results: while most operators said they are optimistic about their prospects in 2024, over half of operators said their bookings are the same or even below 2023 levels. 

This indicates that the first half of 2024 may be off to a slower start than many had hoped. Planning is everything, and the answer to what to expect can depend on who you ask. So we took a close look at the latest data from a variety of industry sources and spoke with a number of leaders in the experiences sector to get an idea of what to expect this summer. 

Here’s a few key themes that emerged:

  • While travel overall is looking strong, particularly for hot spot destinations and emerging destinations like Northern Europe and Asia, there is some softness around U.S. domestic travel and Covid-boom destinations like Miami. 
  • Operators in North America and Europe are overall optimistic about 2024, very early results from Arival’s currently ongoing survey show. However, approximately half  of operators report their booking levels for 2024 so far are the same or below 2023 levels. 
  • A major factor this summer, particularly among U.S. travelers, will be the growing income gap and how that is impacting travel: while affluent travelers are poised to make up a greater proportion of overall travelers, price sensitivity has returned for many. 
  • And while some are concerned the rising costs of air travel and hotel may take a bigger bite out of the budget for experiences, traveler survey data suggests otherwise: travelers are prioritizing experiences and spending more on them per trip.

So what does all this mean for operators? Where is everyone going, how much are they willing to spend, and what are they doing when they get there? Are we finally getting “back to normal,” or are we moving beyond it? 

Where Travelers are Going: Hot Spots & Alternative Destinations

Travel this summer, like the season, will be hot. There’s no doubt about that. Traveler expenditure in Europe will hit record numbers this year, and travel to the U.S. is also expected to increase by upwards of 15% over 2023. According to Expedia, “searches for summer trips are up year-over-year for flights and lodging,” with flight search data showing New York and London to be the most popular domestic and international destinations for U.S. travelers, with Rome, Paris and Tokyo not far behind. 

“We are experiencing a surge in popularity, with bookings up significantly compared to previous years,” shared Oliver Mernick-Levene, Founder of Secret Food Tours. “We are seeing increases in bookings by over 45%, particularly in cities renowned for their food scenes — Paris, New York, Tokyo for example.”

“London has been the boom for us,” shared Stephen Oddo, President and Founder of Walks. “I think part of that is London is the most affordable destination right now in terms of flights. That’s part of why I think London has been doing well is, all things considered, it’s just more accessible.”

"Toronto" sign lit up at night with crowds gathered in front, reflecting in water
Toronto, Canada is the fastest-growing destination for global travelers in 2024 so far, followed by Tokyo, Japan and Porto, Portugal, according to booking data shared by Viator | Photo: Pexels / mdvheuvl

While the hot spots continue to be hot — Paris, Florence and Rome are still the most-booked destinations on Viator as we approach summer — the heat itself, as well as increased prices and crowding, are driving many to explore alternative destinations beyond the top spots. 

In a growing trend towards what some are calling “coolcationing,” travelers are seeking out places that are not only less expensive and less crowded, but also less hot. Tour and activity bookings for summer 2024 in Norway, Denmark, and Sweden are surging on Viator, GetYourGuide and TourRadar, with some approaching amounts double that of last year.

“Destination dupes,” the latest Gen Z trending term for less expensive substitute spots, are becoming increasingly trendy in 2024, the BBC reported. Price-sensitive travelers want to escape the crowds of the most popular destinations, as well as to escape the prices that accompany that popularity. Destination dupes include decisions like traveling to Liverpool instead of London, Faroe Islands instead of Iceland, and Krakow instead of Rome. According to a survey by Skyscanner, “93% of travelers would consider a dupe destination, with about 64% revealing that the savings helped them decide.”

Asia is another region seeing a surge in popularity in 2024. “Asia Pacific stands out with half of the world’s top ten trending destinations,” according to the Mastercard Economic Institute (MEI). Japan in particular, with Tokyo, Osaka and Kyoto all making Expedia’s list of fastest-growing cities this summer for U.S. travelers, and 5/5 of Viator’s top-rated destinations are in Asia.

Vibrant street scene in Tokyo's Shibuya district with neon signs, billboards, and traffic
A lot of people are knocking Japan off their bucket list in 2024, with Tokyo the 2nd-fastest growing destination for both U.S. and global travelers, according to 2024 booking data shared by Viator | Photo: Unsplash / Jezael Melgoza

Finally, many destinations that saw a boom during the Covid-19 pandemic are slowing down. “Markets that did really well during the pandemic and during the last couple of years — Miami, Tampa, Orlando — they’re really slowing down as Americans make slightly different choices. Maybe they go back to the Caribbean. Maybe they go back to Mexico,” explained Jan D. Freitag, National Director of Hospitality Analytics at CoStar. Forecasters for the U.S. hotel market have also lowered their projections for the rest of 2024 as U.S. domestic travel demand softens. 

Operator Takeaway: The 2024 summer outlook depends in large part on where you are. Popular hot spots will continue to be popular this summer, while emerging destinations in Northern Europe and Asia will continue to see growth. Certain regions that got a boost during Covid from domestic travel, in the U.S. in particular, may be looking at a softer summer as travelers explore popular and emerging destinations abroad — or avoid travel altogether due to economic concerns (more on this below).

ARIVAL ACTIVATE | EDINBURGH 2024

23-25 NOVEMBER 2024

Insider Pro Access Members Save 20%

THE event of the year for solutions-focused In-Destination Experience
creators and sellers

Save up to £400 with the Early Bird Special Ticket

Learn More

Who is Traveling: Affluent Travelers a Bright Spot as Price Sensitivity Returns 

While many travelers spared no expense to travel during the post-Covid “revenge travel” phase, price sensitivity has definitely returned. The rising cost of living is having an impact: 62% of global travelers said the increased cost of living will limit their 2024 travel plans, according to a booking.com survey. A study by Deloitte found one in three U.S. non-travelers say travel is too expensive right now, up from one in four in 2023.

“Headwinds in the form of inflation, high interest rates, and rising debt are likely having an impact on travel, especially among middle- and lower-income Americans,” explained the latest report from CoStar, a research firm which tracks commercial real estate data, including hotel capacity, occupancy and rates. 

However, while some cost-conscious travelers  may be staying closer to home, others with more means are undeterred. 

“The upper end of the market is doing much much better than the lower end,” said Freitag. According to CoStar data, luxury hotels have sold 4% more rooms than a year ago, while economy hotels have sold 6% less. Affluent U.S. consumers are “feeling the wealth effect.” They’re taking more summer vacations, Freitag explained. 

This divide between affluent and lower-income travelers is widening. “With more low-income Americans deterred by high prices, high-income Americans are expected to make up a much bigger share of the traveling public this summer—44%, versus 35% in 2023,” according to Deloitte.

As Arival research has found, these affluent travelers make up an even greater share of experiences spend. U.S. travelers with household income of $150k or more comprise nearly half of all spend on experiences. 

The image shows a bar chart comparing two statistics related to the U.S. affluent traveler segment. It highlights that while affluent travelers make up only 22% of all travelers, they account for 46% of the total spending on travel experiences, demonstrating their outsized impact on the experiences market despite being a minority of overall travelers.
Affluent travelers are just over ⅕ of all travelers, however they account for nearly half of all spending on experiences | The 2024 U.S. Experiences Traveler

Operator Takeaway: With affluent travelers poised to make up a greater share of the market in 2024 — and a greater share of spend on tours, activities and attractions — you should plan for them to make up a greater share of your customer base. Explore offering more of what affluent travelers are looking for, such as private tours and options for different service-level tiers. Learn more in our forthcoming report on The Affluent Traveler. 

What Travelers Want: Experiences, Authenticity & Online, Flexible Booking

Travelers still prioritizing experiences despite rising costs

With the total cost of travel up, flights and hotels may take a bigger bite out of the average traveler’s budget, noted Freitag, possibly leaving less for things to do in-destination. “Total cost of travel matters, and airfare on the premium side is definitely going up,” he said. “For the average person, they have a travel budget, hotel and air is taking a bigger bite out of it.”

Some operators, too, are concerned about travelers having less travel budget left for experiences after covering transport and accommodation costs. For Monique Bayer, Owner of Walk Melbourne Tours in Australia, the uncertainty of how rising costs will affect discretionary traveler spending is a challenge. “After you book your flights and accommodation, you might not have any extra left in the budget for things like tours and experiences, if the budget is a little bit reduced for all those pressures,” Bayer said.

However, Arival research on U.S. consumer spending suggests travelers in general are still prioritizing experiences despite the rising costs. “Despite some headwinds over 2024, demand for experiences has remained strong. Travelers want more, and they are increasingly prioritizing experiences when trip planning,” stated Arival’s 2024 U.S. Experiences Traveler Outlook report. 

The bar graph displays the average spending per trip by U.S. travelers in 2019, 2021, and 2023. It reveals a consistent rise, peaking in 2023 at approximately $4,000 per trip. This reflects the increasing trend in travel expenditure, possibly driven by the travel industry's recovery post-pandemic and a growing focus on enhancing travel experiences.
Average spend per trip for U.S. travelers has risen YoY since 2019, with travelers doing an average of seven experiences per trip in 2023, according to Arival research.

Research from online travel agency (OTA) GetYourGuide, too, confirms this. “Consumer spending shift is clear: despite economic uncertainty, people are spending more on experiences, most notably travel activities that express personal passions.” 

“People in Europe and the U.S. said absolutely, we are less prepared to ‘save’ on experiences we want to have,” explained Anna Cashman, Brand Lead at GetYourGuide and co-host of the recent Arival & GetYourGuide Traveler Trends Webinar. “Perceived negative economic environment be damned, experiences are what people are traveling for, and experiences drive travel decisions.” 

Data from the Mastercard Economic Institute (MEI) supports this as well. The MEI forecasts “continued momentum as consumers prioritize meaningful experiences, allocating more of their budgets to travel,” according to the latest MEI report. “Tourists globally are prioritizing experiences and nightlife, with Australians leading in spending on these activities.”

Operator Takeaway: Travelers still want to spend on experiences, but they are dealing with the increased cost of transportation and accommodation. Tailor your products and prices to suit both affluent and price-sensitive guests, and explore ways to offer new products or tours in new destinations or “destination dupes” to appeal to price-sensitive travelers.

Arival 360 | SAN DIEGO 2024

30 September – 3 October 2024

Insider Pro Access Members Save 20%

THE event of the year for solutions-focused In-Destination Experience
creators and sellers

Save up to $580 with the Summer Season ticket

Learn More

The Experiences Travelers Want: Authentic, Immersive… and Bookable Online

Travelers are booking more experiences, as Arival research has shown — an average of seven experiences per trip, according to the 2024 U.S. Experiences Traveler study. 

Bar graph depicting the increase in the number of tours, activities, and attractions per trip by travelers according to the latest Arival consumer research.
Travelers are doing a higher number of tours, activities and attractions per trip than previously, the latest Arival consumer research shows.

So the question for operators is, how do you encourage these travelers to choose your experiences? What are these travelers looking for?

In a recent GetYourGuide survey, travelers were asked “What would make you choose to do a specific experience?” The two top answers related to online booking and flexibility, and “authentic immersive experiences.” 

In terms of types of activities that appeal to travelers, for European and U.S. travelers in particular, the top four categories were workshops, private tours, multi-day trips and adventure tours. 

“What they have in common essentially is that they’re immersive and they’re all about diving really deep,” Cashman explained. “Human connection and learning and going really deep on a topic, they’re all core to these types of activities… travelers are thinking more about passions and interests than ever before.”

The top themes and topics travelers mentioned were nature, water, food and culture. “I think this is a really positive data point for all manner of operators because I think all of them can speak to one of these,” said Cashman. For example, “if you host a nature experience, it’s just about making sure that you’re as immersive or authentic and you connect to the place as much as possible.”

Four people hike along a trail near a reflective lake, their journey embodying experiences in nature, with a backdrop of tall, rocky mountains under a clear blue sky.
Experiences in nature and active adventure tours are among the top priorities for travelers, particularly younger travelers, in 2024, according to consumer research from both Arival and GetYourGuide. | Photo: Pexels / Landsmann

Younger travelers, in particular, are looking for more than sightseeing. As Arival’s 2024 U.S. Tour Taker report found, younger (Millennial and Gen Z) travelers are twice as likely to do a culinary, experiential or special-interest tour and three times as likely to do an active adventure tour.

Operator Takeaways: Travelers are looking to get immersive and authentic as possible in their experiences, and they expect to be able to book these experiences online. Learn more about How to Choose a Booking System if you need guidance on how to get your experiences bookable online, and explore ways to make your experiences more immersive here. Learn more about the Arival & GetYourGuide research on summer travel trends here: U.S. & Europe Traveler Trends Webinar: Insights for a Successful Summer.

What’s Next: Back to Pre-Pandemic Norms… or Beyond?

In the aftermath of the Covid-19 pandemic, it seems for years the discourse has focused on a return to pre-pandemic norms. And while some regions are seeing a return to pre-pandemic booking levels, one thing that’s increasingly becoming clear is that there is no real “going back.”

In some regions, 2024 is seeing a return to normality, even a cooling of demand after the post-Covid “revenge travel” booking boom. 

“2023 was the peak of the post-Covid boom and while we still see growth in some places, the demand surge that we saw last year at this point,” said Oddo, “now we’ve come back down to earth a bit.” 

Indeed, for North America and Europe, preliminary results of Arival’s 2024 Global Operator Landscape survey suggest a cooling of demand: just over half of operators reported their 2024 bookings are the same or down compared to 2023. 

For Australia and New Zealand, operators are entering their winter season. And while past winters have boomed for many, this year, so far, appears to be bringing a return to pre-pandemic (or pre-revenge travel) levels. 

“We’re anticipating a return to normal seasonal patterns that we were used to before,” shared Melbourne-based Bayer. (Learn more about the outlook for this region in Arival’s latest report on The State of Experiences in Australia and New Zealand). 

A hobbit house with a round orange door, surrounded by greenery and flowers, with a green chair and small table on the stone patio.
New Zealand and Australia are anticipating a return to pre-pandemic seasonal patterns heading into their 2024 winter season, according to some sources. | Photo: Pexels / Bence Kondor

However, beyond booking levels themselves, it appears 2024 is not so much about going back as it is about going forward. 

“It’s not going to be business as usual,” said Cashman. “Covid profoundly changed the industry on a number of fronts.” Including, for many travelers, the ability and flexibility of digitization and online booking. “I think that’s that’s a profound change that will shape our industry forever.”

Many regions are seeing an extension of the peak travel season as well, attributed to rising temperatures as well as increased price sensitivity among lower income travelers. “The summer travel season is extending,” according to the Deloitte study. “The percent of summer trips slated for post-Labor Day September has risen from 12% in 2022 to 17% in 2024.” Booking.com also found nearly half (47%) of travelers are considering taking their children out of school to travel during off-peak times.

Many companies are also changing how they do business by responding to the increased traveler demand for more sustainability. Big Bus Tours, for example, is changing their fleet to zero-emission vehicles.

“Not only is that the right thing to do,” said Alexi Tabrizi, VP of Global Sales for Big Bus Tours, “but it’s going to prove to be more profitable for us. It’s already showing to save costs once the buses are up and running.” 

Big Bus Tours is expecting continue growth in 2024 and transforming their fleet to zero-emission vehicles, according to VP of Global Sales Alexi Tabrizi.

Finally, the rise of experiences in general as a priority for travelers — as a driver for travel and also as a priority for trip spend — is a huge boon for our sector. 

But it’s not just about experiences anymore, either. “This is a very well trodden maxim, experiences over things,” observed Cashman. “I think honestly, we’re entering the 2.0 of this paradigm, where it’s not just experiences over things, but it’s experiences that… meet my passions over experiences, full stop.”

ARIVAL 360 | VALENCIA

28-30 APRIL 2025

Insider Pro Access Members Save 20%

THE event of the year for the European in-destination experiences industry

Save up to €910 with the Super Early Bird ticket

Learn More

Learn More about the Future of Experiences at Arival

Join us at an upcoming Arival event to learn more about the outlook for the tours, activities and attractions sector, get insights on the latest industry trends and consumer research, and connect with leaders and peers in the in-destination experiences sector. We hope to see you there!

Become an Insider Pro Access member today and get access to the full library of Arival research, plus many other benefits such as free consulting sessions, special discounts and 20% off in-person events, starting from $179 per year.

GET ON THE LIST!

Sign up to receive insights tailored for the in-destination industry as well as updates on Arival.

Sign Up

Header Photo: Unsplash / Simon Maage

Print Friendly, PDF & Email

Trending

already a member?

Lost your password?

NEED TO REGISTER?

Become an Arival Insider
THE ARIVAL INSIDER PRO ACCESS MEMBERSHIP; YOU GET ALL THIS TO HELP YOU ADVANCE YOUR BUSINESS.

Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Arival.guides
Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021.

Arival.travel articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview
ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].