How to Make the Most of an Arival Event

Not a natural networker? New to the industry? Or simply wanting to level up your Arival ROI? Regular speaker, repeat attender and brand strategy director Catherine Warrilow shares her Arival hacks and experience

The next Arival event is starting soon and whether you’re a natural networker or natural wallflower, an Arival first timer or a repeat attender like myself, there are a few things you can do to have the absolute best Arival experience. 

I’ve been to several Arival events now in the U.S. and Europe as a speaker and attendee. Here are some of my top tips for preparing, networking, learning, and generally making the most of every moment!

Getting Prepped

We all know it’s hard to find the time to get yourself organized ahead of a trade event – it’s sometimes hard to avoid just showing up and winging it.

These three quick and easy tips will instantly bring you a load more benefit in return for your attendance:

1. Download the Arival app

Get the Arival Event app on your phone ahead of time – the beauty is you don’t need to invest a lot of time now but it will be invaluable during the event to check where you need to be and when, connect with contacts and make sure you’re visible to others.

2. Do a little schedule planning

Inevitably your schedule is going to shift, however there will be a handful of sessions and workshops that you simply don’t want to miss. That topic you know little about, speaker everyone is raving about or practical, hands on talk that you have burning questions for. Check out the program online and use the app to bookmark the ones you really want to attend. It’s also worth adding the social events to your schedule – it means you can ‘try’ to allow enough time to get from A to B without spending the entire time dashing about like a crazy person.

3. Tell people you’re going to Arival

You’re attending Arival to network, to learn and ultimately to benefit your business – whether that’s new contacts, suppliers, growth or knowledge. Get a post out on your most engaged channels; usually LinkedIn, and tell people that you’re going to be there. 

An easy way to share you’re attending Arival – and connect in advance with other people who’ll be there too!

Don’t stop at that. Share briefly why you’re attending and what you’re looking forward to. Encourage engagement and sharing to widen your reach to those attending who you might not be connected with. Tag Arival and anyone else you know who is attending and use relevant hashtags like #arivalevent.

Showing Up

A welcome event brings about those dreaded first-day-at-school type feelings for some. However Arival welcome events such as the “First Timers Welcome Session” are short, relaxed and full of practical advice to get the most out of your time so do show up, especially if you’re new.

The Arival First Timer’s Welcome Session is a great way to learn how to make the most of the event, and meet fellow first timers as well!

Whether an event isn’t complete for you without a round of cocktails, or you are fully fuelled by caffeine for the duration, the Arival social events such as the parties and happy hours are not to be missed and are a great way to get your bearings, find some familiar faces or attach yourself to a group if you’re brand new. I can pretty much guarantee that anyone you approach at Arival will start a conversation well worth having.

Some socials are organized by Arival, others by key sponsors. All provide fantastic networking and face to face opportunities, and are often used as a time to squeeze in important get-togethers if the day schedule doesn’t allow it.

It’s up to you which you go to and ultimately what time you go to bed!

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Sharing the Arival Word

I want to start by saying that there is never an expectation from the Arival team that you will share your attendance at or share content from the event.

However, people do so of their own accord – and they do it with bells on. Why? A few reasons:

  • They feel proud to be there and be part of the Arival network
  • They genuinely enjoy the events and get great value from them
  • They feel that others who aren’t there will enjoy the content and learnings
  • That selfie they got with Co-Founder and all-round wonderful person Bruce Rosard is just too good not to share
Catherine Warrilow at Arival 360 | Las Vegas posing with fellow attendees including Arival co-founders Douglas Quinby and Bruce Rosard

Working the Room Without Working the Room

We all run a mile when we see that person approaching.

That person used to shove a business card in your face. Now they shove a QR code in your face and excitedly tell you to scan their thing so they can add you to their mailing list.

Now I want to say that it’s rare you’ll find one of these overzealous sales people at an Arival event because they’ve got an exacting set of values and standards — so the events attract like minded, genuine people who want to share, learn and engage.

So if you’re a first timer, remember that there’s a way to work the room that has big benefits for all involved. Here are four starters with a way to make each one work.

1. Join active conversations 

It’s fine to slide into groups already chatting. Listen intently and it won’t be long before you learn something new or find common ground.

2. Visit exhibitor stands 

It’s fine to start by saying you don’t know what they do or to make it clear that you don’t think you’re a potential customer. Be fair, if there is a queue of prospective customers you might want to pop by later. But don’t waste the opportunity to say hi, ask what they do, tell them who you are and find out whether you have any common connections or goals. Follow the brand on LinkedIn and if you find some shared interests, connect on LinkedIn as well.

Learning about an exhibitor’s offerings at their area in the networking lounge

3. Make yourself memorable 

It’s fine to be fun. It’s more than fine to be fun. Again, Arival isn’t a gray suit type of event so you’ll enjoy being surrounded by people from all walks of life, cultures and personality types. When it comes to personal brand, leaving a lasting impression is just as much about how you show up as it is what expertise you bring to the party. Be confident and happy to be yourself.

4. Do something different. 

Go to at least one talk that you wouldn’t normally. My fellow Arival attendee Bee has said ever since her first visit that a talk on pricing strategy was her all-time favorite and totally took her by surprise. As a content marketer she attended it by chance and found it incredibly inspiring and informative.

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Attending Speaker Sessions and Workshops

I’ve touched on this a few times already. And I’m reinforcing it because I sometimes hear people saying they didn’t have time to attend any of the talks. MAKE TIME! 

This is tough if you’re on an exhibitor stand but hey, leave a BRB sign and take half an hour out, tell people what time they can catch you.

Personally I’ve attended some strategy-changing sessions at Arival – from vertical video to AI, personal brand to tech in travel. As well as the Q&A’s and fireside chats which are always worth their weight. 

Use the app, book some sessions.

Come away with practical takeaways on everything from AI to digital marketing to tour design and more in breakout sessions at Arival

Making it More Than Worthwhile

I’m confident you’ll leave Arival wanting more. And if you follow even just one of these tips, you’ll get so much out of your time at the event.

So, here are your five key takeaways:

  • Talk to a variety of people, don’t just gravitate to those who immediately catch your eye.
  • Use your time wisely. Take a look at the venue layout (I NEVER do this, so learn from my mistake!) — this way you can bunch together meetings in the same spot, rather than dashing up and down never ending corridors.
  • Take notes. Whether you’re a good old fashioned pen and paper type, or you have your phone, tablet or laptop to hand – make notes. Keep one for to do’s and one for ideas. And do something with them when you get home.
  • Follow up. All those saved contacts in the app and new contacts on LinkedIn – message them. Tell them you enjoyed meeting them. And keep in touch. One of my favorite people ever was a chance meeting at Arival teetering from bar to bar, arm in arm. She’s gone on to be instrumental in my business and has fast become a friend.
  • Have fun! Arival has achieved the largely unachievable in any industry — making trade events fun first. No long, dragging days stuck in a conference center staring at someone’s graphs on a screen. Quite the opposite. And not only that, their content is top rate, nothing is left to chance with logistics, the venues are great and the people are, quite simply, the best you’ll meet in the world.
Catherine Warrilow and fellow Arival attendees having fun at the Arival 360 | Las Vegas pool party

About the Author

Catherine Warrilow is based in Oxford, UK and has attended the last two Arival events in Berlin as well as Arival Vegas, and was a speaker at two of those. Catherine is a brand strategy specialist working with clients in the travel, tourism and experiences sector. Catherine helps partners to make their brand more commercial and their proposition work harder. You’ll find her here on LinkedIn.

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Who they are, what they want, and why they’re so important to operators and sellers of tours, activities & attractions. By: Anne Failing, Douglas Quinby & Janelle Visser

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WHAT'S THE DIFFERENCE BETWEEN ARIVAL | ACTIVATE EDINBURGH AND ARIVAL 360 | VALENCIA AND WHICH SHOULD I ATTEND?

Since 2019, Arival has hosted one major event in Europe each year. For 2024-2025, we’re thrilled to offer two exciting events: Arival 360 | Valencia and Arival | Activate Edinburgh. Here’s a quick comparison to help you decide which event to attend—or why you might want to come to both:

Arival 360 | Valencia (28-30 April 2025)
  • Scope: Flagship European Event with a global reach; up to 30% of attendees from outside Europe, including the U.S., Middle East, LATAM, and APAC.
  • Audience: Experience creators, tech and distribution companies, and industry professionals from around the world.
  • Arival Theater Content: Global topics including: over-tourism and sustainability, technology, distribution, European consumer and operator trends.
  • Breakout Sessions: In-depth workshops on operational best practices, product expansion, AI, channel management, marketing tech, a Spain-specific track and an Innovation Showcase highlighting the most tech-savvy companies in our industry.
  • Networking: Connect with leading OTAs and distribution companies, and build valuable partnerships.
  • Location: Valencia, a stunning coastal city offering rich cultural experiences.
  • Attendees: Approximately 800, providing extensive networking opportunities.
Arival | Activate Edinburgh (23-25 November 2024)
  • Scope: Regional focus on the UK, Ireland, and the Nordic regions.
  • Audience: Operators and industry professionals from the region.
  • Content: Gain insights on regional topics like technology, distribution strategies, and hear from top regional tourism leaders.
  • Breakout Sessions: Experience hands-on learning at Edinburgh’s top attractions and tours, with sessions on visitor experience, digital journeys and innovative tour development. In-depth sessions for companies at the beginning of their digital journey and more advanced sessions for people and companies looking to elevate their experience.
  • Networking: With a more intimate setting. you’ll have more time to build deeper connections and create more meaningful interactions with your current and future partners including distributors, tech companies, DMOs and more.
  • Location: Edinburgh, known for its stunning architecture and historic charm
  • Attendees: Approximately 400, fostering an intimate peer-to-peer learning and networking environment.
Key Differences:
  • Global vs. Regional Focus: Valencia is a global event with an international audience, while Edinburgh is a regional event focused on the UK, Ireland, and Nordic regions.
  • Event Size: Valencia hosts about 800 attendees, providing broad networking opportunities, whereas Edinburgh’s 400 attendees create a more intimate, focused environment.
  • Content and Sessions: Valencia features global themes and advanced topics, whereas Edinburgh provides region-specific insights and hands-on experiential learning.
  • Location Experience: Valencia providing a coastal escape and Edinburgh offering historic and iconic attractions.
  • Who Will Be There: The most valuable part of Arival Events is the connections you make and the partnerships you build to grow your business. At Arival | Activate Edinburgh, you’ll engage with key industry players in the UK, Ireland, and Nordic regions. If your business focus is on these areas, Edinburgh is where you need to be. For those targeting broader European or global markets, Arival 360 | Valencia offers the ideal platform to network with international leaders and innovators. 
Why attend both?

With limited opportunities for business development, learning, and networking in our industry, attending both events is a strategic move. By participating in both Edinburgh and Valencia, you maximize your exposure to diverse markets and influential contacts. 

However, if budget constraints or a specific regional focus dictate your decisions, choose the event that best aligns with your primary business goals. Join us in Edinburgh for regional insights or Valencia for global perspectives—or better yet, attend both to fully leverage the potential of Arival’s expansive network.

For service providers such as a restech or ticketing platform, distribution company, or other services including marketing, AI tools, etc., attending both gives you access to attendees from both markets to connect with your current customers and to meet new ones!

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ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].

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