Innovation Showcase Features AI Tech for Operators

Peek wins Top Innovator Award at Arival’s second forum for experiences innovation, which also featured TOMIS Tech, TourOptima, TripAdmit and Vox Group

by | 29 October 2024

Technology — and AI in particular — took center stage at the second Arival Innovation Showcase, sponsored by Belvera Partners and Phocuswright, at Arival 360 | San Diego.

The showcase highlighted extraordinary innovation in the Best Part of Travel: Tours, Activities, Attractions, Events & Experiences. Five finalists, as chosen by the Arival Spotlight Awards judges in the Industry Innovation category, took the stage and were critiqued by expert panelists. 

Audience voting determined that Peek was the “Best in Show” and they took home the Industry Innovation Award and some great prizes. Learn more about each of the finalists and their innovations below. Learn more about the winner, Peek, in an interview with CMO John Lynch here.

The Arival Innovation Showcase in San Diego was moderated by Arival CCO and Co-founder Bruce Rosard, and featured expert panelists (left to right) Lori Timony, SVP Global Trade Sales for GoCity, Jared Broach, President of Eat Drink Scare Tour Co., and Roman Townsend, Managing Director of Belvera Partners.

Arival Innovation Showcase Finalists

Vox Group | Vox DPS (Destination Pass Solutions)

Vox Group Chief Commercial Officer Claudio Bellinzona at the Innovation Showcase in Arival 360 | San Diego.

Vox Group Chief Commercial Officer Claudio Bellinzona presented the latest innovation from the company, which specializes in offering digital city passes, audio technology, group and self-guiding devices, and multilingual content creation. Vox DPS (Destination Pass Solutions), is designed specifically for operators in the tourism industry. Bellinzona explains the application of Vox DPS here:

Vox Group Chief Commercial Officer Claudio Bellinzona presents Vox DPS to an audience of expert panelists and Arival attendees at the Arival Innovation Showcase in San Diego.

Watch the full Vox Group presentation, including the expert panelists discussion and question period, at the Arival Innovation Showcase on-demand here. 

TripAdmit | In-Tour Engagement Solutions

TripAdmit CEO John Maguire at the Innovation Showcase in Arival 360 | San Diego.

TripAdmit CEO John Maguire presented the latest innovation from his company, which is focused on the in-tour experience and tour guides. TripAdmit’s innovations include a digital tipping platform, review collection with AI-assisted tools, boosting social media and booking software integrations. Maguire explains these “In-Tour Engagement Solutions” here:

TripAdmit CEO John Maguire presents his “In-Tour Engagement Solutions” to an audience of expert panelists and Arival attendees at the Arival Innovation Showcase in San Diego.

Watch the full TripAdmit presentation, including the expert panelists discussion and question period, at the Arival Innovation Showcase on-demand here. 

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TOMIS & Yonder | AI Customer Engagement Software & Digital Marketing Services

TOMIS Agency Directory Ivy Duncan and CEO Evan Tipton at the Innovation Showcase in Arival 360 | San Diego.

TOMIS CEO Evan Tipton and Agency Directory Ivy Duncan presented the latest innovations from tour operator-focused marketing agency TOMIS, which recently acquired Yonder HQ. With the acquisition, TOMIS now has a series of innovative tools for tour operators, and in their presentation specifically focused on their “AI Customer Engagement Software.” Tipton and Duncan explain this software and its applications here:

TOMIS CEO Evan Tipton and Agency Directory Ivy Duncan present TOMIS & Yonder’s AI Engagement Software to an audience of expert panelists and Arival attendees at the Arival Innovation Showcase in San Diego.

Watch the full TOMIS & Yonder presentation, including the expert panelists discussion and question period, at the Arival Innovation Showcase on-demand here. 

TourOptima | Integrated Communication & Location-Sharing Platform

TourOptima Founder and CEO Benjamin Sann at the Innovation Showcase in Arival 360 | San Diego.

TourOptima — formerly known as Curated Planet — Founder and CEO Benjamin Sann presented the latest innovation from his company, a platform which streamlines and centralizes all communication via email, WhatsApp, SMS, OTAs, agencies, and/or branded push notifications. TourOptima offers a fully-branded mobile app for each operator which further supports location sharing for pickups and meetups, an interactive itinerary, and a full catalog of tours. Sann explains the application of TourOptima’s innovations here:

TourOptima Founder and CEO Benjamin Sann presents his “Integrated Communication & Location-Sharing Platform” to an audience of expert panelists and Arival attendees at the Arival Innovation Showcase in San Diego.

Watch the full TourOptima presentation, including the expert panelists discussion and question period, at the Arival Innovation Showcase on-demand here. 

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Peek | Customer Portal & Dynamic Pricing

Peek CMO John Lynch at the Innovation Showcase in Arival 360 | San Diego.

Peek CMO John Lynch presented the latest innovation from his company, CoPilot, a platform of AI tools designed to assist operators with everything from data analysis to implementing “true dynamic pricing” to marketing and translation. 

Lynch explains the latest innovation from Peek here:

Peek CMO John Lynch presents on his company’s “CoPilot” product to an audience of expert panelists and Arival attendees at the Arival Innovation Showcase in San Diego.

In the end, the audience was most impressed with the Peek presentation, voting Peek as the Innovation Showcase Winner. 

Learn more about Peek and their innovation by watching the full Peek presentation, including the expert panelists discussion and question period, at the Arival Innovation Showcase on-demand here, and watch a post-showcase interview with CMO John Lynch here.

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Tags: Featured, Peek, TOMIS, Arival 360 San Diego, Innovation, tours and activities, travel tech, AI for tour operators, Arival Innovation Showcase, TourOptima, Vox Group
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