The Quest for Service-Level Tiers in Tours & Experiences
How one operator has implemented service-level tiers for their tours to serve distinct customer segments: a preview of a featured Arival 360 | Berlin session
How one operator has implemented service-level tiers for their tours to serve distinct customer segments: a preview of a featured Arival 360 | Berlin session
With the recent release of Viator Accelerate 2.0, operators weigh in on the pros and cons of the program, and how they’re changing their strategies to adapt to the rapid growth of Viator and other OTAs. We also get Viator’s response to some common concerns
Segment: Distribution, Interviews, News, Tour & Activity Operators
Annual review of the top ten trends for in-destination experiences in 2023, and where things are at as we move forward into 2024
Arival’s latest consumer research, focused on the U.S. experiences traveler, highlights the importance of reaching the affluent traveler
Segment: Consumer Trends, News, Tour & Activity Operators
GetYourGuide CEO Johannes Reck on the continued rise of experiences, AI in travel, and the top trending categories on the OTA as we move into 2024
Segment: Distribution, Consumer Trends, Interviews, News, Technology
Arival’s latest consumer research, focused on the U.S. experiences traveler, finds travelers in 2023 are taking fewer trips, but doing more experiences, than in 2019
Segment: Attractions, Consumer Trends, News, Research, Tour & Activity Operators
Founder of Cork & Keg Tours discusses the culinary forum, what other operators can learn from the culinary sector, and the importance of leveraging relationships to grow your business at Arival 360 | Orlando
As travelers increasingly prioritize tours, activities and attractions in their travel spending, the wider industry wants to get on board with experiences: highlights from the Phocuswright conference
Segment: Consumer Trends, Events, Technology
Our latest Arival Guide demystifies the widely used and often misunderstood term “channel management” to help you understand what it is, why it matters, and whether it’s right for your tour, activity or attraction business
Segment: Attractions, Distribution, News, Tour & Activity Operators
Experience sector leaders weigh in on hot topics for tours, activities and attractions, from the economic outlook, to AI in experiences, to what’s trending and what’s next at Arival 360 | Orlando 2023