Related Sessions

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Thursday, September 27 2018 | 13:00 PM

Interviews 2018 Las Vegas

The Big Interview with Alex Payne

The CEO of one of the few global touring brands reveals his vision for transforming the iconic tour into an experience for the future. Douglas Quinby interviews Alex Payne, CEO…

Thursday, September 27 2018 | 13:00 PM

Operations 2018 Las Vegas

Big Voice: The Price of Entry

One of the busiest, donation-only museums had to make the tough call to implement a visitor fee. How they executed the change - and maintained a positive customer experience -…

Thursday, September 27 2018 | 13:00 PM

Operations 2018 Las Vegas

Unforgettable: The Tours That Get Remembered

Be a Better Guide founder and tour guide whisperer Kelsey Tonner tells us how to connect with guests and create experiences that will stay with customers forever.

Thursday, September 27 2018 | 13:00 PM

Operations 2018 Las Vegas

Big Voice: Let’s Add a City – or Several

Learn the growth strategies that Culinary Adventure Co. used to expand its local food tour operation into a national operator, now in six major cities across Canada.

Wednesday, September 26 2018 | 13:00 PM

Distribution 2018 Las Vegas

The Big Debate: Like a Local? Or with a Pro?

Leading tour operators and innovative startups debate the future of professional touring vs. traveling with locals and discuss what travelers really want.

Wednesday, September 26 2018 | 13:00 PM

Distribution 2018 Las Vegas

Ask Me Anything: Airbnb

Travel's hottest accommodation company intends to redefine tours and activities. We go one on one with Airbnb's North America lead on their plans, and what it means for you.

Wednesday, September 26 2018 | 13:00 PM

Research 2018 Las Vegas

Big Voice: Savor the Story

How a corporate lawyer found her story by delving into one city's soul and food.

Wednesday, September 26 2018 | 13:00 PM

Research 2018 Las Vegas

Big Voice: Are You Xperienced?

Fast cars at a race track near you. These guys created something entirely new. Maybe you can too. Fast cars at a race track near you. These guys created something…

Wednesday, September 26 2018 | 13:00 PM

Research 2018 Las Vegas

Our Future: Reading the Tours, Activities & Attractions Tea Leaves

This venture investor, former CEO of Expedia and one-time CEO of adventure touring company Butterfield & Robinson shares his take on the future of our amazing marketplace.

Wednesday, September 26 2018 | 13:00 PM

Marketing 2018 Las Vegas

Selling Stuff with Humor

How you can use humor to connect with customers and sell more stuff. And have a laugh, too.

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