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Tuesday, June 25 2019 | 13:00 PM

Operations 2019 Bangkok

Asia & the Multi-Attraction Pass

The flexible, use-as-you-go multi-attraction pass has been on the rise around the world. But is this pass optimized for operators in the Asia Pacific region? This presentation walks through the…

Tuesday, June 25 2019 | 13:00 PM

Operations 2019 Bangkok

How to Use Data to Improve Your Tours

Most tour and activity operators start with passion and follow their instinct and expertise to design great guest experiences. Tomorrow’s operators will use data analysis and careful customer observations to…

Tuesday, June 25 2019 | 11:00 AM

Interviews 2019 Bangkok

Ask Me Anything: Klook

An overview of the key trends and issues shaping The Best Part of Travel in Asia and what’s ahead for creators and sellers of tours, activities and attractions.

Wednesday, March 6 2019 | 13:00 PM

Operations 2019 Berlin

Making the Unbookable Bookable

Leaders from one of the world’s largest attraction companies and Asia’s rising online travel agency Klook delve into the key trends shaping how Asia’s travelers plan and book their experiences…

Wednesday, March 6 2019 | 13:00 PM

Operations 2019 Berlin

Yield Management & the Future of Pricing

Does yield management truly have a future in Tours, Activities & Attractions? Are operators ready? Is the technology there? Will travelers accept it? This expert roundtable will debate the pros…

Monday, March 4 2019 | 13:00 PM

Interviews 2019 Berlin

Ask Me Anything: GetYourGuide

From modest beginnings as a peer-to-peer platform, GetYourGuide has emerged as a leading European online travel agency (OTA) with global ambitions. And now with a few hundred million Euros in…

Monday, March 4 2019 | 13:00 PM

Operations 2019 Berlin

Getting More than You Pay For

What started as a seemingly hair-brained idea some 15 years ago has become a disruptive force in touring across Europe and around the world. Now nearly synonymous with free tours,…

Thursday, September 27 2018 | 13:00 PM

Interviews 2018 Las Vegas

The Big Interview with Alex Payne

The CEO of one of the few global touring brands reveals his vision for transforming the iconic tour into an experience for the future. Douglas Quinby interviews Alex Payne, CEO…

Thursday, September 27 2018 | 13:00 PM

Operations 2018 Las Vegas

Big Voice: The Price of Entry

One of the busiest, donation-only museums had to make the tough call to implement a visitor fee. How they executed the change - and maintained a positive customer experience -…

Thursday, September 27 2018 | 13:00 PM

Operations 2018 Las Vegas

Unforgettable: The Tours That Get Remembered

Be a Better Guide founder and tour guide whisperer Kelsey Tonner tells us how to connect with guests and create experiences that will stay with customers forever.

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