Chatbots and messaging are becoming commonplace in business-to-customer communication, especially with Gen-Z and millennial travelers. This session explores the role of chat in the customer journey, the opportunity for more efficient customer service, upselling and direct bookings with TOMIS Tech and leading operators actively using chat in their businesses.
Douglas Quinby moderates the discussion including findings from the recent Arival research project, The Power of Chat.
We’ll explore how operators are using chat and messaging today, best practices, do’s and don’ts, and more.. Come to this session to get:
- Insights on how chatbots and messaging can streamline your business operations
- Grow direct bookings
- Enhance customer experience
PLEASE NOTE: We are aware of sound issues with this video and are working at making improvements going forward.