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The Profitable Operator

Grow your bottom line with best practices from the most profitable operators: a free snapshot report developed in partnership with GetYourGuide

Authors: Anne Failing, Douglas Quinby and Janelle Visser


This report is available to Insider Free and Pro Access Members
— or — Join Now

Summary

The experiences sector — tours, activities, attractions — truly stands apart within travel. It’s a passion-led industry, driven by many entrepreneurs with a love for tourism and sharing the experiences they offer. Every business, however, needs profits as well as passion. Yet too many tour and activity operators are not as profitable as they could be. This short report, based on the findings of Arival’s Global Operator Landscape (3rd Ed.) research and developed in partnership with GetYourGuide, examines and identifies the common traits and best practices among the most profitable operators to help you maximize your profits — and fuel your passion.

WHY READ THIS REPORT

  • Know where you stand: This report can help you understand where you fit within the wider market, and how you measure up vs. other operators. Are you keeping pace with your competitive set? Are you as profitable as you should be?
  • Learn what makes a profitable operator: We explore common traits of more profitable businesses in our industry. Discover what the most profitable operators are doing differently from their less profitable peers.
  • Gain insights into how to increase your profitability: Three factors stand out for profitable operators – sales, marketing and technology. Get actionable takeaways on what you can do today to become more profitable tomorrow.

WHAT’S IN THIS REPORT

  1. Snapshot Overview & Study Methodology
  2. The Travel Experiences Industry
  3. Operator Profitability Today
  4. What Makes a Profitable Operator?
  5. Profitability & Tech Adoption
  6. Profitability & Distribution Strategy
  7. Profitability & Marketing Channels
  8. Summary & Recommendations

Sponsored in Partnership with:

Find the full list of publications in this research series here:

  1. Global Operator Landscape: The State of Experiences
  2. Getting Direct: The State of Digital Marketing
  3. Global Operator Landscape: The State of Visitor Attractions (coming soon!)
  4. Global Operator Landscape: The Profitable Operator
  5. Global Operator Landscape: The State of OTAs & Operators (coming soon!)
  6. Global Operator Landscape: Culinary Experiences (coming soon!)
  7. Global Operator Landscape: The State of Booking Tech (coming soon!)
  8. More reports to come: stay tuned!

ACCESS THIS REPORT

Arival’s Global Operator Landscape (3rd Ed.): The Profitable Operator is available at no cost to Insider Free and Pro Access members, thanks to our report sponsor GetYourGuide. To access it simply sign up for a Free or Pro Access account, or ensure you’re logged in. 

Become an Insider Pro Access member today and get access to the full library of Arival research, plus many other benefits such as free consulting sessions, special discounts and 20% off in-person events, starting from $179 per year.

Check Out Our New Report
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The Profitable Operator
Grow your bottom line with best practices from the most profitable operators: a free snapshot report developed in partnership with GetYourGuide Authors: Anne Failing, Douglas Quinby and Janelle Visser
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THE ARIVAL INSIDER PRO ACCESS MEMBERSHIP; YOU GET ALL THIS TO HELP YOU ADVANCE YOUR BUSINESS.

Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Arival.guides
Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021.

Arival.travel articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

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