Article

How DiscoveryPisa Is Planning to Survive Today—and Surge with the Recovery

by Jenna Blumenfeld | March 12, 2020

If you are looking for guidance on how to navigate the current crisis, read this heartfelt story from one operator in Italy who’s struggling through today, but has big plans for the future.

Segment: Contending with Crises, Operator Stories

Article

Checkfront Raises $9.3 Million

Jenna Blumenfeld

by Jenna Blumenfeld | March 9, 2020

The reservation system is ready to grow with the completion of a Series A fundraising round.

Article

Seeing Past a Crisis and Emerge Better Than Before

Jenna Blumenfeld

by Jenna Blumenfeld | March 4, 2020

Sometimes crises emerge which seem so overwhelming, it can be difficult to think about much else.

Article

Seeing Past a Crisis

Jenna Blumenfeld

by Jenna Blumenfeld | March 4, 2020

This crisis will recede, as all crises do. The travel industry has been here before. It has always rebounded, and emerged better than before.

Segment: Contending with Crises, Operator Business Tips

Article

Attractions Travelers: Do They Book Through OTAs or Direct?

Jenna Blumenfeld

by Jenna Blumenfeld | February 25, 2020

New Arival research explores the booking habits of U.S. attractions travelers, and how you can make OTAs work for you.

Segment: Attractions, Trends

Article

Success Story: How This Operator’s Business Skyrocketed After Attending Arival

Jenna Blumenfeld

by Jenna Blumenfeld | February 18, 2020

The story of one St. Lucia-based operator who used what he learned at Arival to grow his business by double digits in one year.

Segment: Operator Business Tips, Operator Stories

Article

New Tech Cohort, ‘OCTo’, Aims to Establish Universal Connectivity

Jenna Blumenfeld

by Jenna Blumenfeld | February 18, 2020

A new cohort of companies, launching at Arival Berlin 2020, aims to solve the connectivity problem in tours, activities and attractions.

Segment: Distribution & Technology

Article

Attraction Wait Times Skewer Perceived Value

Jenna Blumenfeld

by Jenna Blumenfeld | February 17, 2020

Waiting to enter an attraction or waiting to participate in the rides or exhibitions is the worst. Here’s why (and how) operators should quell wait times.

Segment: Attractions, Trends

Article

Series of Steps from Tripadvisor—Now Viator—Leaves Operators with Questions

Jenna Blumenfeld

by Jenna Blumenfeld | February 11, 2020

The online travel agency (OTA) is making changes, such as different product prices, commission rates, Reserve Now & Pay Later, and more. Some operators are getting frustrated.