The Arival Webinar Library at Your Fingertips

Did you miss an Arival online event? Here’s a quick summary of all of Arival’s online educational events with handy links.

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Since travel came to a halt in March 2020, Arival has produced an extended series of online educational events to help operators make the best of this tough time. 

Whether there was a webinar you missed and wanted to attend, or if there’s an area in your business that you know needs a little work, we have organized more than 20 of these sessions into a convenient list by three categories:

  1. Marketing
  2. Operations
  3. Distribution & Tech
  4. Contending with a Crisis

With travel still depressed and the slow winter season right around the corner, there’s never been a better time to dig in. 


Search This: How to In-House Your SEO

  • Peter Ross, Co-Founder, 829 Studios

Prepare for the Rebound: 4 Strategies to Increase Direct Bookings After a Crisis

  • Drew Barrett, VP Sales – EMEA, FareHarbor

Local Tours & Activities Marketing: Build Your Playbook Now

  • Marica Mackenroth Brewster, CEO, Von Mack Agency

7 Steps You Can Take (an Advanced Digital Marketing Session)

Seven actionable, technical and tangible tactics that you should implement right now to take your digital marketing to the next level.

  • Tomis Tech & Arival

Google Marketing Ecosystem (and what you can do now for free)?

  • Robin Harnish, Co-founder & Head of Operations, TourismSolved
  • Simon van Wyk, Co-founder & Head of Agency, TourismSolved

Programmatic Advertising

  • Catlyn Origitano, Former Senior Manager, Destinations & SMB Attractions, GTM, Sojern

Workshop: Working with Online Travel Agencies

  • Olan O’Sullivan, CEO, TrekkSoft
  • Jessica Rebstock, Skyline Sightseeing
  • Shane Whaley, Host at Tourpreneur

Mastering Facebook Ads to Grow Your Direct Business

  • Chris Torres, Founder & Director, Tourism Marketing Agency


Guide & Staff Training for Health and Safety

  • Nikki Padilla Rivera, Co-Founder, Global Guide Alliance

Managing Your Insurance Program for Tourism Operators

  • Ruthie Lile, Adventure & Entertainment Risk Consultant, Granite Insurance Agency
  • Cameron Annas, National Practice Leader, Granite Insurance

Improving the Feedback Loop of Tour Reviews

  • Sjannie Hulsman-Louwers, Owner & Co-Founder, EastguidesWest B.V.

Our Greatest Assets – Managing Guides and Staff in Turbulent Times

  • Kelsey Tonner, Founder, Be a Better Guide Project and Online Tourism Academy

Refresh Your Tech (Now’s the Time)

Times may be tough, but there’s also never been a better time to review your processes and systems to make than as good as they can be. And that includes your booking tech.

  • Christian Watts, Founder & CEO, Magpie
  • Todd Kersey, Founder & CEO, iOutdoor Times


The Future of International Travel

  • Carroll Rheem, Vice President, Research and Analytics, Brand USA

Roundtable: Reservations Tech in a Post-Covid World

  • Maria Aivalioti, COO, Travelotopos
  • Hjalti Baldursson, CEO, Bokun
  • Scott Zimmerman, CEO, Xola
  • Kory Fawcett, CEO, Zaui Software

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Defying the Odds: How the Watersports & Activities Sector Has Thrived amid the Pandemic

  • Greg Fisher, CEO, Tripshock
  • Kevin ONeil, CEO, Destiny Water Adventures
  • Amber Merrell, Owner, Power Up Watersports

Successful Pivots: How to Not Go Out of Business

  • Times like these call for innovation and creativity.
  • Laurel Robbins, Founder, Monkeys and Mountains Adventure Travel
  • Angela Shen, CEO Founder, Savor Seattle Food Tours
  • Michael Alexis, Director of Marketing, Museum Hack
  • Gary Lintern, Owner, Stargazing Nights

Think Differently: It is time for DMOs to work with Local Tours, Activities, Attractions & Experiences 

  • Robert Graff, Vice President Sales & Marketing, Bindlestiff Tours – National Parks Adventures
  • Maureen Haley, Vice President of Strategic Tourism Initiatives, Visit Houston
  • Eric Thompson, Vice President of Marketing, Visit Salt Lake
  • Mo Parikh, CEO, Bandwango
  • Jay Judal, Director of Outside Sales, San Diego Zoo
  • Will Seccombe, President, Connect Travel

The Path Ahead for Ticketed Attractions

  • Sponsored by GetYourGuide
  • Tao Tao, Co-Founder and COO, GetYourGuide
  • Eddie Xu, Marketing and Sales Director, teamLab Shanghai
  • Helene Bothof, Sales Director, Rijksmuseum

Online Experiences: How to design, build and sell them

  • Ingo Albrecht, Director, Be a Better Guide
  • Kelsey Tonner, Founder, Be a Better Guide Project and Online Tourism Academy
  • Chad Krolouski, Director and Lead Trainer, Be a Better Guide & Online Tourism Academy

Beyond the Crisis: Designing Digital Experiences for Today & Tomorrow

  • Sponsored by Regiondo
  • Douglas Quinby, Co-founder & CEO, Arival
  • Oliver Nutzel, CEO, Regiondo
  • Markus Raupach, Founder and Co-Owner of the German Beer Academy


Arival 360, October 26 – November 5, is a series of four one-day virtual events featuring exclusive insights on current trends and best practices, insights from leading operators, the new opportunities and challenges for online travel agencies, the role of technology providers and destinations across the globe on the challenges we all face – and the decisions we must take – to navigate the many paths to revival.

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Membership Overview

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

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Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].