Key Ways to Update Your Tour’s Digital Presence

In this Operator Assist, an Argentina-based tour guide receives tangible ways to improve her website.

Buenos Aires
Reading Time: 4 mins

AndreaThe Operator: Andrea Reuter, private tour guide, Buenos Aires, Argentina

Andrea Reuter knows she has to up her digital game. A specialist in the history and culture of Buenos Aires, she has been leading custom, private tours of the city since 2004. Andrea built her business slowly but methodically through TripAdvisor, client referrals, local partners and a blog that has developed decent SEO over the last 15 years.

But the marketplace has changed. Competition has increased. Online travel agencies (OTAs) have grown rapidly, offering more local, private guiding options than ever. Andrea has looked closely at OTAs but is concerned about having to compete on price, and wants to drive more direct bookings. 

She has two big questions:

  1.   How should she approach finding the best URL for her website? What should she keep in mind when choosing a URL and online branding? (Currently her website URL is lizflor2.blogspot.com/.)
  2.   She is also concerned about all of the historical SEO value in her out-of-date blog. Can she migrate that to her new online presence? How would she specifically do this?

Tom Kratsch

The Expert: Tom Kratsch, president & CEO, TRK Creative Group

How should she approach finding the best URL for her website? What should she keep in mind when choosing a URL and online branding?

Choosing a domain/URL for your website and online presence is both an art and a science. It is important for Andrea to first and foremost consider what she wants her target audience (specifically travelers to Buenos Aires) to know in terms of her company image, her branding and more specifically the types of tours she offers. The URL she wants visitors to type into search engines and find her URL in search engine results is an important factor in selecting a good-performing URL for her business as ultimately it reflects her business image.

Some factors Andrea should consider when selecting a good URL for her business include:

Domain extension. Whether Andrea use a “.com.ar” local country extension or a “.com” top-level extension for her business largely depends on preference and consideration of where the majority of her current blog traffic is sourced from and the audience she wants to market to.

For example, if she is targeting North American visitors traveling to Buenos Aires, she might want to select a “.com” domain versus her country domain extension of “.com.ar.” A Google search for keyword “Buenos Aires tour guide” displays a mix of local companies based in Buenos Aires (non-OTA sites) and turns up a mix of “.com” and “.com.ar” domain extensions. We would recommend that Andrea select a “.com” URL for her tour guide business.

Keep it short and easy to type in search engines. The shorter the URL, the better for ease of use along with selecting a URL that brands her business. Using keywords in your domain name is not as important today as it might have been in the past according to Google SEO best practices. Focus on selecting a URL name that showcases the business and company brand essence. 

Make it good for marketing. When selecting a URL for her business Andrea should also consider other areas of marketing where the URL will be used. This could include any partner marketing businesses she works with including hotels, restaurants, tourism websites etc., along with any marketing materials the URL might be printed on such as racks cards or brochures. Having a URL that is easy to type into search, is memorable and reflects the brand essence of her business will work well for the long term.


She is also concerned about all of the historical SEO value in her out-of-date blog. Can she migrate that to her new online presence? How would she specifically do this?

There are a couple of areas that Andrea should consider when looking to build a new website with a new domain name for her business—and moving off her current blogspot publishing site to protect the SEO value her publishing pages have built up over time. The factors to consider in order to preserve her organic search results and keyword rankings include:

Consider hiring a web design, web programming and SEO-focused digital marketing company, independent contractor or consultant to help transition the existing website SEO onto a new platform. It can be a technical process to optimize your website’s search in Google’s algorithm.

This is especially important if sourcing new guests from search engine marketing via paid advertising, maps, organic rankings and her Google My Business listing is a key strategy that Andrea wants to focus on.

The technical pieces required to ensure the content on her current web page is carried over to her new site includes using 301 redirects when a new website is launched on a new domain for her business. The 301 process lets Google know that the old page can now be found on a new page URL.

It is also important to review all current pages ranking in Google search to be sure the new URL structure is set up correctly for online success. Using a professional experienced in site design, programming, URL structure and site migration processes will ensure that her current blog pages and URLs are carried over into her new website.

Print Friendly, PDF & Email
Tags:

Trending

Check Out Our New Report
X
Arival Guide to OTAs & Digital Distributors

A comprehensive directory of OTAs and online resellers for operators of tours, activities and attractions Authors: Brittani England & Martin Harlow Edited by: Douglas Quinby & Janelle Visser

Print Friendly, PDF & Email
WHAT'S THE DIFFERENCE BETWEEN ARIVAL | ACTIVATE EDINBURGH AND ARIVAL 360 | VALENCIA AND WHICH SHOULD I ATTEND?

Since 2019, Arival has hosted one major event in Europe each year. For 2024-2025, we’re thrilled to offer two exciting events: Arival 360 | Valencia and Arival | Activate Edinburgh. Here’s a quick comparison to help you decide which event to attend—or why you might want to come to both:

Arival 360 | Valencia (28-30 April 2025)
  • Scope: Flagship European Event with a global reach; up to 30% of attendees from outside Europe, including the U.S., Middle East, LATAM, and APAC.
  • Audience: Experience creators, tech and distribution companies, and industry professionals from around the world.
  • Arival Theater Content: Global topics including: over-tourism and sustainability, technology, distribution, European consumer and operator trends.
  • Breakout Sessions: In-depth workshops on operational best practices, product expansion, AI, channel management, marketing tech, a Spain-specific track and an Innovation Showcase highlighting the most tech-savvy companies in our industry.
  • Networking: Connect with leading OTAs and distribution companies, and build valuable partnerships.
  • Location: Valencia, a stunning coastal city offering rich cultural experiences.
  • Attendees: Approximately 800, providing extensive networking opportunities.
Arival | Activate Edinburgh (23-25 November 2024)
  • Scope: Regional focus on the UK, Ireland, and the Nordic regions.
  • Audience: Operators and industry professionals from the region.
  • Content: Gain insights on regional topics like technology, distribution strategies, and hear from top regional tourism leaders.
  • Breakout Sessions: Experience hands-on learning at Edinburgh’s top attractions and tours, with sessions on visitor experience, digital journeys and innovative tour development. In-depth sessions for companies at the beginning of their digital journey and more advanced sessions for people and companies looking to elevate their experience.
  • Networking: With a more intimate setting. you’ll have more time to build deeper connections and create more meaningful interactions with your current and future partners including distributors, tech companies, DMOs and more.
  • Location: Edinburgh, known for its stunning architecture and historic charm
  • Attendees: Approximately 400, fostering an intimate peer-to-peer learning and networking environment.
Key Differences:
  • Global vs. Regional Focus: Valencia is a global event with an international audience, while Edinburgh is a regional event focused on the UK, Ireland, and Nordic regions.
  • Event Size: Valencia hosts about 800 attendees, providing broad networking opportunities, whereas Edinburgh’s 400 attendees create a more intimate, focused environment.
  • Content and Sessions: Valencia features global themes and advanced topics, whereas Edinburgh provides region-specific insights and hands-on experiential learning.
  • Location Experience: Valencia providing a coastal escape and Edinburgh offering historic and iconic attractions.
  • Who Will Be There: The most valuable part of Arival Events is the connections you make and the partnerships you build to grow your business. At Arival | Activate Edinburgh, you’ll engage with key industry players in the UK, Ireland, and Nordic regions. If your business focus is on these areas, Edinburgh is where you need to be. For those targeting broader European or global markets, Arival 360 | Valencia offers the ideal platform to network with international leaders and innovators. 
Why attend both?

With limited opportunities for business development, learning, and networking in our industry, attending both events is a strategic move. By participating in both Edinburgh and Valencia, you maximize your exposure to diverse markets and influential contacts. 

However, if budget constraints or a specific regional focus dictate your decisions, choose the event that best aligns with your primary business goals. Join us in Edinburgh for regional insights or Valencia for global perspectives—or better yet, attend both to fully leverage the potential of Arival’s expansive network.

For service providers such as a restech or ticketing platform, distribution company, or other services including marketing, AI tools, etc., attending both gives you access to attendees from both markets to connect with your current customers and to meet new ones!

already a member?

Lost your password?

NEED TO REGISTER?

Become an Arival Insider
X
THE ARIVAL INSIDER PRO ACCESS MEMBERSHIP; YOU GET ALL THIS TO HELP YOU ADVANCE YOUR BUSINESS.

Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Arival.guides
Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021.

Arival.travel articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview
X

Get on the List
Sign up to receive insights tailored for the in-destination industry as well as updates on Arival.
  *
 *
 *
 *
 
 
You can sign up to receive email updates from topics that may interest you.
*Required fields
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.
ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].

X