Arival’s Business Risk Index Rises Significantly in One Week

Arival’s ongoing Coronavirus Pulse survey shows a significant increase in the percentage of operators at risk of business failure.


by | Mar 23, 2020

As restrictions on travel and stay-at-home orders from governments across the world accelerated last week, Arival’s business risk index, which tracks the percentage of tour and activity operators at risk of failure, has risen sharply.


More than 2 in 5 operators, or 43%, responding to the survey between March 14-19, now say their business may fail if travel demand does not begin to return after three months. This is up sharply from 28% of operators in the previous week.

Arival initiated its Coronavirus Pulse on March 8, 2020, to measure the effects of the outbreak and widening travel restrictions on tour, activity and attraction operators worldwide. Arival has received 816 qualified responses between March 8 and March 20. More than 4 in 5 respondents are operators of tours, activities and attractions, and 19% represented online travel agencies, distribution companies, technology providers and other services in our industry. 


Arival conducted the survey online with support from bookingkit, FareHarbor, Globaltix, Peek, Trekksoft, Viator and Tourpreneur


The average decline in year-to-date bookings vs. 2019 rose significantly over the same period, and the percentage of total 2020 bookings cancelled nearly doubled, from 36% to 66%. 


Arival’s Coronavirus Pulse covers the impact of the outbreak on operator business performance. The study also looks at the steps operators are taking in business operators, marketing, cancellations and refunds and more. You can download the complete presentation for free here.


Watch the online presentation of these findings from last Friday’s Arival Online Town Hall and download the Coronavirus Pulse Presentation Deck here. 


If you have not taken the survey,  you can do so here. We will be updating results with new respondents. If you have completed the survey, thank you! 


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