If you ever get that “there are too many apps on my phone” feeling about your tour company, you are not alone: too many operators are spending too much time managing too many distribution channels. If this sounds familiar to you, it might be time to look into channel management.
But what is channel management? Do you really need a channel manager? And if so, which one? Channel management refers to the ability to distribute operators’ product availability, rates and inventory across multiple sales channels and receive bookings from connected resellers via a single software connection or service. Our newly released Arival Guide to Channel Management will walk you through exactly what channel management is and how it works, whether it’s right for you, and how to evaluate channel managers for your business.
We reviewed more than two dozen distribution, booking system and channel management providers to develop a matrix of providers, which are listed below. Download the full guide (free to Insider Free and Pro Access Members) here:
Channel Managers for Tours, Activities and Attractions
Arival evaluated several dozen technology and distribution platforms to develop the list below (more details are included with the channel manager matrix in the full guide).
Each of the companies listed below offer a channel management or connectivity service that is independent of their booking or ticketing system — meaning that you can use their channel management service without subscribing to the other services they provide — and is currently being used by tour, activity and attraction providers as such.
In addition to the below, there are many booking systems which provide connectivity to multiple distribution channels and provide channel management services for companies using their booking software. Those companies include bookingkit, Checkfront, FareHarbor, The Flybook, Peek, Regiondo, RocketRez, Xola, Zaui, and several others. There are also several experiences marketplaces and resellers, including Holibob, Servantrip, Broadway Inbound, and OTAs which also offer distribution marketplaces.
14 Independent Channel Management Providers
Note: Five of the companies listed were partnering sponsors of the report, highlighted in blue below.
BeMyGuest is a channel manager for tour, activity and attraction operators based in Singapore, focused primarily on operators in Asia and the Middle East. BeMyGuest also offers a booking system and distribution marketplace.
Bókun is a channel manager for tour, activity and attraction operators. Based in Iceland, Bókun provides channel management to 25,000 operators globally, and also offers a booking system and distribution marketplace.
Gateway Ticketing Systems (Galaxy Connect)
Galaxy Connect is the channel management platform provided by Gateway Ticketing Systems. Based in the U.S., Galaxy Connect reaches a global audience of visitor attractions.
GlobalTix is a channel manager for tour, activity and attraction operators. Based in Singapore, GlobalTix focuses primarily on operators and resellers located in Asia, and connects over 150,000 operators. GlobalTix also offers a booking system.
Globick is a connectivity hub for OTAs and other tour and activity distributors to source activities to access and sell. Based in Barcelona, Spain, Globick has a global geographic presence with over 200,000 suppliers sourced through OTAs.
Ingresso is a channel manager for tour, activity and attraction operators. Based in the U.S., Ingresso primarily focuses on the U.S., U.K. and Asia.
Livn is a connectivity hub and channel manager for tour, activity and attraction operators, booking systems and resellers. Based in Australia, Livn has a global focus with over 100,000 operators connected to its platform.
Magpie is a U.S.-based channel manager for content (photos and product listings). Magpie clients include tour, activity and attraction operators based primarily in North America and Europe.
Priohub is a channel manager for tour, activity and attraction operators. Priohub works primarily with operators in Europe and the Middle East, and also offers a booking system and distribution marketplace.
Redeam is a channel manager for tour, activity and attraction operators. Based in the U.S., Redeam provides channel management to operators primarily in North America, Europe and the Middle East.
Rezdy provides channel management to tour, activity and attraction operators on a global scale, connecting 15,000 operators across North America, Europe and Australia/New Zealand. Based in Sydney, Australia, Rezdy also offers a booking system and distribution marketplace.
TourCMS is a channel manager for tour and attraction operators. Based in Switzerland, TourCMS offers channel management as well as a booking system to operators primarily in Europe.
TrekkSoft is a channel manager for tour, activity and attraction operators. Based in Switzerland, TrekkSoft provides services to operators primarily in Europe, and also offers a booking system.
Ventrata provides channel management to larger tour and attraction operators. Based in the U.K., Ventrata offers channel management as well as a booking system to operators primarily in Europe and North America.
Learn more about each of the above channel managers in the matrix at the end of the Arival Guide to Channel Management, including details of their booking system affiliation and supply and distribution portfolios, as well as a walkthrough of key considerations to keep in mind when evaluating which channel manager to work with.
Get Your Copy of the Arival Guide to Channel Management
The Arival Guide to Channel Management: Strategy, Connectivity & Technology is available for free to all Insider Free and Insider Pro Access Members — simply sign up and/or log in and download your copy today.
Become an Insider Pro Access member today and get access to the full library of Arival research, plus many other benefits such as free consulting sessions, special discounts and 20% off in-person events, starting from $179 per year.
Sign up to receive insights tailored for the in-destination industry as well as updates on Arival.