Watch: Going for Growth in Hong Kong and Beyond

How should you grow your tour or activity? Laura Blackhall, founder and owner of Hello! Tours, shares her tactic for international expansion. 

Laura Blackhall, owner of Hello! Tours, knows a thing or two about growth. Her flagship tour company in Hong Kong is growing at 70% year over year, and her recent expansion into the Singapore market has proved fruitful with 300% growth.

And growth of Hello! Tours doesn’t stop there. Over the next 18 months, Blackhall plans to open tours in Tokyo, Kyoto and Osaka, too, with a long-term focus on building unique tours and activities that show travelers the heart of cities across Asia.

Here, at Arival Bangkok 2019, Blackhall talks about expansion, the traveler shift toward booking small and private tours, and the importance of using story and multiple channels to communicate what her product offerings are all about.

















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