Laura Blackhall, owner of Hello! Tours, knows a thing or two about growth. Her flagship tour company in Hong Kong is growing at 70% year over year, and her recent expansion into the Singapore market has proved fruitful with 300% growth.
And the growth of Hello! Tours does not stop there. Over the next 18 months, Blackhall plans to open tours in Tokyo, Kyoto, and Osaka, too, with a long-term focus on building unique tours and activities that show travelers the heart of cities across Asia.
Here, at Arival Bangkok 2019, Blackhall talks about expansion, the traveler shift toward booking small and private tours, and the importance of using story and multiple channels to communicate what her product offerings are all about.