With Instagram and other social media outlets, customers are looking to share their lives and adventures, especially when they’re on vacation. An amazing activity or tour can be the highlight of an entire trip, but an experience that is just ok will rarely be mentioned. Are you doing enough to make your tour memorable?
Your customer experience – your guides – should be your competitive advantage, the secret weapon to ensure your customers won’t stop raving about your tour to everyone they know.
“Is it amazing enough that people can’t wait to share their experience?”