The Science of Designing an Amazing Guest Experience

Take a hint from the Big Apple’s famous attractions, Vessel and the soon-to-open Edge, to boost guest experience in your operation.

Participants:

 

 

How do you begin to design a major new attraction in a destination that already has it all? In this talk, presented at Arival Orlando 2019, attractions industry veteran Jason Horkin walks us through the design-led approach he and his team took to develop the Vessel and the Edge, and how New York City’s Hudson Yards tackled design and development challenges in the very busy Big Apple.

Tags: data, arival orlando 2019, the vessel, attractions

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ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
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