Mitch Bach's past Sessions

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Thursday, November 5 2020 | 11:00 AM EST

Operations 2020 Arival 360

The Future of Experiences: Empowering Guides and Engaging Guests

TripSchool is a training company focused on helping guides and operators create and lead phenomenal travel experiences, from storytelling to product development to guest experience. We'll start this Boot Camp…

Thursday, November 5 2020 | 00:00 AM EST

Operations 2020 Arival 360

Guest Experience is Everything: The Power of Creating “Wow” Moments

The "wow moment" is really the soul of the tour. It's the moment when a place comes alive; it could be a story or a shared experience, but it's always…

Monday, November 2 2020 | 00:00 AM

Operations 2020 Arival 360

The Pre- and Post-Tour Customer Journey

Let's discuss creative tips, strategies and ideas for how to engage with our guests before and after the tour experience, setting better expectations beforehand and continuing the relationship afterwards, all…

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