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Tuesday, April 14 2020 | 10:00 AM SGT

Consumer Trends 2020 Arival Online

Recovery Roundtable: The Path Ahead for Tours & Attractions

Recovery Roundtable: The Path Ahead for Tours & Attractions in Asia Tuesday, 14 April 2020, 10:00 Singapore, 11:00 Tokyo (Monday, 13 April 2020,10pm EST) Panelists: Zishan Amir, General Manager, Mega…

Wednesday, April 8 2020 | 10:00 AM SGT

Consumer Trends 2020 Arival Online

Workshop: The Return of the Chinese Traveler

Workshop: The Return of the Chinese Traveler  Wednesday, 8 April 2020, 12:00 Sydney, 10:00 Singapore (Tuesday, 7 April 2020,10pm EST) It’s going to happen. It’s just a matter of when.…

Tuesday, March 31 2020 | 17:00 PM CET

Consumer Trends 2020 Arival Online

Research: Forecasting a Post-Covid World

Research: Forecasting a Post-Covid World (Arival’s Global Tour & Activity Operator Landscape) Tuesday, 31 March 2020, 11:00 EST & 17:00 CET Douglas Quinby, Co-founder & CEO, Arival Operator Comment: Jack…

Monday, March 30 2020 | 17:00 PM CET

Operations 2020 Arival Online

Our Greatest Assets – Managing Guides and Staff in Turbulent Times

Our Greatest Assets - Managing Guides and Staff in Turbulent Times Monday, 30 March 2020, 11:00 EST & 17:00 CET Kelsey Tonner, Founder, Be a Better Guide Project and Online…

Monday, March 23 2020 | 18:00 PM CET

Operations 2020 Arival Online

Financial Management in a Downturn: 8 Steps Tour Operators Should Take Right Now

Financial Management in a Downturn: 8 Steps Tour Operators Should Take Right Now Monday, 23 March 2020, 13:00 EST & 18:00 CET Kate Presto, President, KIS Accounting The economy may…

Thursday, March 19 2020 | 16:00 PM CET

Operations 2020 Arival Online

Workshop: Pricing & Marketing in a Downturn

Presenter: Lukas Hempel, Managing Director, bookingkit How do you price, market and push your products amid a global downturn in travel demand? When should you discount? What messaging and promotions…

Thursday, March 12 2020 | 15:00 PM CET

Consumer Trends 2020 Arival Online

Contending with Crisis: What Operators Can Do to Get Through It Now (Roundtable)

The rapid spread of coronavirus and its impact on travel and tourism has brought a swift and forceful reminder to us all: from terrorism and political instability to natural disasters,…

Wednesday, October 30 2019 | 11:00 AM

Operations 2019 Orlando

Using Customer Insights to Create Culinary Experiences

What makes the ideal customer experience? How do you design your tours, activities or experiences to great the best possible outcome? The co-founder of one of the largest online culinary…

Wednesday, October 30 2019 | 11:00 AM

Operations 2019 Orlando

The Science of Designing an Amazing Guest Experience

How do you begin to design a major new attraction in a destination that already has it all? In this talk, attractions industry veteran Jason Horkin walks us through the…

Wednesday, October 30 2019 | 11:00 AM

Consumer Trends 2019 Orlando

Next from Asia The Rise of Southeast Asia

While all eyes have focused on China, travel demand from Southeast Asia—from Indonesia to the Philippines and beyond—has been surging. This talk introduces us to the next big wave of…

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